My Snap On story

[woody 73]

I do not know maybe I missed something...

We have a section for new members called INTRODUCE YOURSELF HERE!

Something like hi I am___________and I live in ______________.
My Hobbies are_______________and _______________________.
I like _______________________and _______________________.

You get the general idea, so if this is your first post you are jumping ship big time!

Anyhow welcome to the GJ.

 

[ChrisLS8]

How dare SO not keep a surplus of a 50 year old ratchet parts for the OP. Shame!

I'm going to yell at Ford for not stocking a bedside panel for a 1976 F250

 

[Whatfield]

I am very happy that I was able to repair the ratchet and keep it going for the next generation. Again it would have been an awesome story if SO would have been the hero. I like that there are loyal fighters for SO. I have read all of your posts and felt the sting on a few and also felt the love of a few. I don't hate SO. The tools are awesome. To the SO business owner, you said you were "infuriated" well I was disappointed. Life has many disappointments. Life also has awesome success stories and victories. I consider this a victory because the ratchet is whole again. And it only took me a few days to round up the necessary parts. I was determined to make it happen and I did just that.

 

[lis2323]

I as a Snap On owner, find this thread infuriating. It pisses me off to think that people now expect a company to not only warranty their product for life, but to somehow go out of their way to hodge podge together a tool out of spare parts just to make some sentimental tool polisher whole.

Then said tool polisher craps on the company and say the warranty is not worth the paper it is written on....


Pound sand

Gonna have to agree with this.


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[M6erfan]

I am very happy that I was able to repair the ratchet and keep it going for the next generation. Again it would have been an awesome story if SO would have been the hero. I like that there are loyal fighters for SO. I have read all of your posts and felt the sting on a few and also felt the love of a few. I don't hate SO. The tools are awesome. To the SO business owner, you said you were "infuriated" well I was disappointed. Life has many disappointments. Life also has awesome success stories and victories. I consider this a victory because the ratchet is whole again. And it only took me a few days to round up the necessary parts. I was determined to make it happen and I did just that.

Well OP, welcome to GJ.

Your first post was a doozie. Both Snap-on and Warranty threads, on their own, usually degrade pretty quickly. Combined, you better have Class V flame suit at the ready.

 

[Strouty]

I am very happy that I was able to repair the ratchet and keep it going for the next generation. Again it would have been an awesome story if SO would have been the hero. I like that there are loyal fighters for SO. I have read all of your posts and felt the sting on a few and also felt the love of a few. I don't hate SO. The tools are awesome. To the SO business owner, you said you were "infuriated" well I was disappointed. Life has many disappointments. Life also has awesome success stories and victories. I consider this a victory because the ratchet is whole again. And it only took me a few days to round up the necessary parts. I was determined to make it happen and I did just that.

Next time don't approach a thread in the same way, you blasted away at a company that offered you a new, much nicer ratchet in exchange for your old, broken, and out of warranty ratchet. In my book that is pretty good of them. Your story could have been "I found a way to fix a vintage ratchet that was near and dear to my heart. Here are the part numbers, snap on doesn't even know they will work, just wanted people to know in case you want to fix your ratchet too."

Are you a millennial? Besides, who cares if you can buy any tool snap on makes, well unless you buy this one, then we would all think you are really cool....

https://store.snapon.com/Shallow-mm-Socket-Metric-Impact-Shallow-200mm-6-Point-P649300.aspx

 

[Professional Tool User]

I'd react in the opposite way if they upgraded me to something with a dual 80 mechanism.

 

[lis2323]

And sorry to hear of your dad’s passing. I’m sure something as traumatic as that has never happened to anyone else here.

Shame on Snap-on....


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[PartsGuy]

I have a similar story with my dad's Zippo lighter... its literally one of the last of his personal items that I still have. My mother gave it to him for Father's Day when I was just six months old, had it engraved with both our names and such. Well, many years later, he sent it to Bradford for lifetime warranty repair on the hinge. It was deemed not repairable, so they sent him a complete new unit.... and went to the effort of reproducing the engraving... to the letter! It broke again shortly before he passed, but we field-repaired it the second time around, rather than get another "new" lighter. He's been gone 25 years this December, that old Zippo still works, and damned if I'll give it up. I don't smoke, but I find reasons to use it now and then...

 

[Zewnten]

I have my own Snap On warranty horror story. Bought a used Snap On box and had to move it. So I fabbed up a frame to hook to and tow it up the trailer, but I didn't want to jack the box up multiple times to make the plates where the casters mounted. Called Snap On and spoke with a lady representative to ask if she had drawings of the casters for me to use a drill guide. Two days later I get a call back saying they don't have a drawing, but the nice lady dug through old Snap On catalogs and found a listing of casters you could order for your box with measurements from center to center.

 

[Wamsutta]

I'm new to the forum. I wanted to share with you my Snap On story. This is the email I sent to Snap On. Just to let you know. I have since repaired the ratchet myself without the help of Snap On. My original ratchet is a F711 LS. I used the cover plate from a FV71, which worked like a charm. And of course a rebuild kit.

Where did you find the cover plate and the rebuild kit?

You left that part out of the story.

 

[NDJ]

I watched a Jay Leno garage show. It was about an early 70's Mercedes he was restoring if I recall. Leno goes on about how Mercedes will sell parts for the car new still. Even if they have to build it. Now, he didn't mention price, but it shows the Pride a company can have.

 

[2oolhound]

This ratchet was purchased by my father before I was born.

I inherited my grandfather’s No. 17 1/2 drive ratchet.

I had a similar experience with SO customer service regarding a broken wrench of my Grandfathers.

I have a similar story with my dad's Zippo lighter... its literally one of the last of his personal items that I still have.

Butch's Story still takes the cake!
.
.
.

 

[CR888]

Had Snap On kept a parts inventory for a discontinued ratchet that's half a century old, yes sure they would be the hero in this unrealistic almost laughable warranty situation based on sentimental value. Its pretty amazing the values some expect of others yet themselves not after half a century but in a nano second will jump on a public forum to denounce their prey. The hypocrisy of this case speaks volumes & being a members first post shows he signed up, filled out the rego form to be an ***-hat in public. Good luck finding sympathy here. Oh, and genuinely I'm sorry for your fathers passing.

 

[notlob]

Butch's Story still takes the cake!
.
.
.

I was thinking exactly the same thing as I read through this thread.

 

[rlitman]

...Again it would have been an awesome story if SO would have been the hero... well I was disappointed. Life has many disappointments...

Yes, it would have been an awesome story, but it didn't turn out that way. And that's where it should have ended.

But then you decided to voice your disappointment. Let this be a life lesson. Unreasonable expectations lead to disappointment.

 

[CJM8515]

IDK I never had an issue with snap on customer service, the drivers could be a hit or miss however.



I once broke a friends blue point brake flare tool. Driver didnt bother to even get it after I asked him 2x, called snap on and they sent me the entire thing minus the dies no questions asked no issues at all.

 

[MTNSleder]

 

[RoundedNut]

Millennial right?

 

[cgrutt]

I’ll give you a counterpoint to this thread about SO’s customer service with an inherited ratchet

I inherited my grandfather’s No. 17 1/2 drive ratchet. Locked up and missing the selector. Snap On man had a kit for it on his truck and popped it in then looked up the date code for it...1940. I also inherited a 15/16 Socket with the same date code.

I even offered to pay him for the kit since I was obviously not the original customer but he refused to take my money

Similar thing happened to me. My best friend found a SO ratchet in his grandfather's garage after he had passed. Selector was broken and only worked one direction. I gave it to my SO guy and he repaired it right on the truck. Also said it was from 40s and wouldn't take a dime.

 

[redwrench60]

Millennial right?

I hate to throw the millennial card but it seems to fit the whining of the current what have you done for me lately generation. There’s no shortage of people who can’t be satisfied no matter what you do for them and don’t hesitate to cry and sling snot when they don’t get their way.

Yet I work with several young guys 19-25 who aren’t like this. Many were hardened by military service or or a tough upbringing. These are the guys that I hook up with spare quality tools and help when I see them struggling. Others will never get it.

 

[Partsguy57]

The op is a unreasonable and foolish. I won't add any more here as that has been well taken care of in previous posts. The only thing missing here is the harbor freight crowd and their mentality that the highest measure of quality is the cheapest price. ( maybe this will go ten pages now) cheers

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[KnurledNut]

Pass the bowl...im out...gonna need a refill for this one...

 

[dan360]

Are you a millennial? Besides, who cares if you can buy any tool snap on makes, well unless you buy this one, then we would all think you are really cool....

https://store.snapon.com/Shallow-mm-Socket-Metric-Impact-Shallow-200mm-6-Point-P649300.aspx

LOL true that, but I think even a snowflake can get a discount...

 

[Nick Danger]

You have to be a special kind of jerk to Snap-on for them to pull that card.

They pulled that card on me. Customer support told me to take my ratchet to my dealer. I said that it was a second-hand ratchet. They told me to buy the rebuild kit.

So I did. I'm not a mechanic, so I'm not their target market.

 

[Lonstar]

Wow, tough crowd. Whatfield - abandon the user name, it's burnt to a crisp. In hindsight, shouldn't have expected anything less. Men will be men. Nuff said on this post.

 

[dan360]

They pulled that card on me. Customer support told me to take my ratchet to my dealer. I said that it was a second-hand ratchet. They told me to buy the rebuild kit.

So I did. I'm not a mechanic, so I'm not their target market.

Please tell your story.

 

[xin]

Yes, it would have been an awesome story, but it didn't turn out that way. And that's where it should have ended.

But then you decided to voice your disappointment. Let this be a life lesson. Unreasonable expectations lead to disappointment.

I think you explained it perfectly.

EVERYTHING today is my life is over, I did not get INSTANT GRATIFICATION from file_in_the_blank - then go online and rant all about it.

Conveniently leaving out pieces to fit a narrative, I am failing to see a problem here on a piece of metal if they offered to replace it.

 

[lis2323]

Wow, tough crowd. Whatfield - abandon the user name, it's burnt to a crisp. In hindsight, shouldn't have expected anything less. Men will be men. Nuff said on this post.

Yes. I’m almost feeling a bit sorry for him.... nope. Guess I’m not.

 

[mudflap]

Getting your driver to warranty something is a crapshoot ..usually depends on how much you owe him.. But SO Corporate has always been more than fair. And im sure they would have helped him if they could have..then made him a very generous offer...Signing up on a tool forum just to flame SO isnt cool.. He probably has lots of other day to day problems dealing with real life issues...and has moved on.

 

[jeffmoss26]

Here we go...

 

[mudflap]

I clicked "add to my cart"...just to see what $31,000 would look like in there....lol

 

[toolenthusiast]

Snap-on now makes a DVOM that syncs with your phone via bluetooth, has graphing capabilities, can email reports to your customer, et cetera. They have scanners that will pull a code, automatically show you relevant TSBs, only display the pertinent PIDs, show you connector pinouts, and so forth.

I’m glad they’re not busy keeping inventory of obsolete ratchet parts.

 

[CR888]

The OP won't be back he's gone. Once them types get a bit of heat there off fast with tail between legs. Kinda funny really, the 'what can you do for ME generation' don't like it when things aren't going there way, expect everything from everyone else & are weak as p!zz. I agree his avatar name is toast.

 

[anndel]

op indicates that s-o offered to replace the ratchet. Warranty upheld. End of story.


5 bucks this goes at least 4 pages... Any takers? Over/under?

bump, page 4

 

[johninct]

I didn't read all of the replies. With that said here is what to do. Buy a similar one on Ebay and use parts from it to fix yours. Next, warranty the bad one. Then either keep it to use on rough jobs or then sell it. Problem solved. Maybe I am old, but I believe in solving problems with no drama or B.S. Everybody is happy.

 

[Strouty]

I didn't read all of the replies.

You really should have.

 

[lis2323]

You really should have.

But pop a Valium first.

 

[dkroth]

Or just pour a scotch or a brew of your choice.

Calling out pages doesn't really work as different people have different page lengths. You have to call actual post count.







.

 

[jetlag]

I do not know maybe I missed something...

We have a section for new members called INTRODUCE YOURSELF HERE!

Something like hi I am___________and I live in ______________.
My Hobbies are_______________and _______________________.
I like _______________________and _______________________.

You get the general idea, so if this is your first post you are jumping ship big time!

Anyhow welcome to the GJ.

OP: Snap On stands by their products, and offered you a new replacement, which you turned down. You then signed up to GJ just to share your butthurt over having to take a little initiative. Ironically, taking initiative to solve problems, then sharing your successes with others is what GJ is all about, your post would have been better received had you simply said "hey, did you know that a back plate from a new ratchet fits perfectly on an obsolete SO ratchet? Here's why I know that..." and left out all the drama.

Saying hello and introducing yourself before jumping into the forums is showing respect to the people who have made this a valuable resource. Nearly every forum on the internet has a newcomers page for noobs to say hello, that should always be your first post.

Sorry for your loss.