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My Wolverine Floor

haugy

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Please go to Page 9 for an update.
Bear with me, this will be a long, detailed, and picture filled post.

Let me start off with a few things. This is a detailed post of what I encountered, and how I felt about it. These are my opinions.

I've been around machines and shops all my life, built 3 hot rods, 2 rockcrawlers and worked in a steel mill for 10 years. So I'm pretty good at handling myself around tasks and equipment. I'm also good at following directions.

Well let me tell you the project, a 30x40 pole barn that will be finished inside when I'm done. This is to be more of a showroom than fab shop. I've got places I can do steel work with. I wanted to do the epoxy first. Since it was an open metal shed it made it easy for prep work and washing it out. It's fresh virgin concrete that has never had anything on it. 2.5 months old, and freshly ground with an edco walk-behind dual head grinder. Then rinsed repeatedly before drying for 2 weeks before application.

I ordered a kit from Fred at AlphaGarage. I read the instructions over and over and over. I got measuring buckets galore and all the proper equipment. I didn't shortcut any item. If it called for a flux-capacitor I would have gotten one.

I began by mixing the Bondtite and putting it down in the morning. Definitely a mistake there since it outgassed and bubbled up. Now that was 100% my fault. I knew it was a possibility, I thought I had waited long enough, and I didn't. So a quick hit with a sanding pad, and it was all smooth again.

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Here you see the outgassing

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After sanding and wiping with denatured alchohol to get it clean I was ready for LiquaTile.

We mixed it up, and then applied it, again going smooth so far. We put down flakes, and went to bed.

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Now. Looks good doesn't it? That's what I thought. I was so happy it was turning out well.

Here's where we derail the Happy Train. I walked all over the floor making sure it had time to cure. It had been 23 hours since we had laid it down. And it was solid, EVERYWHERE. I walked all over the floor, and even swept up loose flakes, and then used a leaf blower to clean it out again. So I was all over this floor for about 2 hours.

Now comes the EnduraSheild. Which I believe to be the bain of my existence now. On top of later issues, it doesn't level out. I have brush strokes all over my floor from this ****. I cross rolled it, with Nap free rollers, and even tried to lay it thicker to see if it would level out, nope. Other than that, as you can see in the pictures above, everything looks fantastic. I put down the Endurashield, and then go to bed.

When I woke up the next morning to go see my new pride and joy, I was met with a terrible greeting.

The floor had turned from smooth gloss and beauty to absolute disaster. It was bubbling up everywhere. Big long bubbles. Crinkles in the expoxy, just disaster.

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Now as you can imagine I was horrified.

So I immediately contact Fred. I couldn't call him. I had an office number which he could not be reached on, and the only other choice I had was to send him an email and wait.

I get a phone call from him and we go over what's happened. In short, no one knew. Fred didn't know, I had no clue in the world. Fred wanted to talk to his experienced installers to see if they had any insight. In short, he called me back to tell me no one else has had any failures, I must have mixed it wrong.

I explained I had followed his directions to the letter. The problem I had was that the floor was perfect before the endurashield went down.

So what's the next step you ask? I get to pay for more LiquaTile and Endurashield to fix the problem. YAAAAY. While according to Fred he cut me a deal on the cost of it, adding another $300 on top of the $2000 I already spent was like turning the knife in the wound.

So I order more product. Now comes the hell. I have to scrape off every inch of bad epoxy, and sand it to prep it for the repair. After measuring out the damage it came to just over 300 sq/ft of ruined epoxy. 25% of my floor had failed in random places all over.

Again, if I had screwed up the instructions, why didn't the rest fail?

So I scrape, and scrape, and scrape, and sand, and sand, and sand. After 2 months of this hell, burned up my best sander, and frustration like you can't imagine. I get the floor prepped for repair.

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As you can see, it's a disaster. I have a buddy who owns a concrete grinding business and for a couple of beers he would strip this **** off my floor in a couple of hours. Which was fine with me. If it failed again, it was gone.

So after wiping the floor with MEK for hours, and cleaning everything up, it's time to begin.

Once again, the LiquaTile goes down fine. We wait 24 hours, and it's as solid as a rock as before. Now comes the endurashield.

This time I decided to only coat the places that would be in the sunlight, and also as an experiment. I wanted to see what would happen to the treated vs untreated during pour.

So I put it down, and again it goes down like ****. It doesn't level out, again.
And looks like ****, again.

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So after all this hell, here is the result. The damage marks are clear as day.
The Endurashield is failing AGAIN!!! It's peeling right up and making a mess.

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And here is the Final done picture. While it looks good from a distance. That is 1200 sq/ft, and there is a lot of damage in there. And it would figure that the damage is right where I'll be parking my custom hot rods.

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I know I'm probably burning this bridge with Fred at AlphaGarage. I'm fine with that. The support was on his terms only. We did exchange about 30 emails and a few phone calls, but I won't be endorsing Wolverine's products or AlphaGarage. I have an attached garage that I'll be redoing to get it nice for the wife this Spring. I guarantee you I won't be going with Woverine. I'll be going with another company.

All in all I ended up spending $3180 for this floor (Epoxy, Supplies, etc). And I hate it. I'm not impressed, it looks terrible, and I'll just have to live with it. And to add insult to injury, my friend walked in yesterday to see it. He didn't know about the problems, and immediately started pointing out the problem spots asking what happened. Thanks Wolverine.
 
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GarageEnvy

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Re: My Wolverine Epoxy floor Nightmare

First of all I'm sorry about this experience for you. As someone who is about to pull the trigger with either Wolverine or Epoxy-Coat I watch these threads pretty carefully. I'm also a small business owner so I look at things from both sides. It really does seem like a product issue but I've read quite a few of these Wolverine stories and this is the first negative comment I've heard except for the cost. 30 emails and a few phone calls does seems like he dedicated a lot of time to the problem. Considering the product is sold as a DIY deal I sometimes wonder what would make the customer happy. Outside of not having the problem in the first place would you have been satisfied if the additional material was free or were you looking for some kind of complete refund? I'm not defending Fred or his product. Frankly, I haven't had a call back from either (I think he's been out of town). I'm also not passing judgement on your skills or the application. I appreciate the detailed post. I've now seen good and bad posts on what I believed to be good and bad products. I'm beginning to wonder if the whole epoxy process is somewhat hit and miss.
 
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haugy

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Re: My Wolverine Epoxy floor Nightmare

I'm also a small business owner so I look at things from both sides. It really does seem like a product issue but I've read quite a few of these Wolverine stories and this is the first negative comment I've heard except for the cost. 30 emails and a few phone calls does seems like he dedicated a lot of time to the problem. Considering the product is sold as a DIY deal I sometimes wonder what would make the customer happy. Outside of not having the problem in the first place would you have been satisfied if the additional material was free or were you looking for some kind of complete refund? I'm not defending Fred or his product. Frankly, I haven't had a call back from either (I think he's been out of town). I'm also not passing judgement on your skills or the application. I appreciate the detailed post. I've now seen good and bad posts on what I believed to be good and bad products. I'm beginning to wonder if the whole epoxy process is somewhat hit and miss.

As a business owner I agree. You're absolutely right. Here are my gripes with it.

-The product itself frustrated me. The biggest thing that really irks me is how it looked great before endurasheild.

-Fred did stay in touch with me throughout the problem. I'm not negating that. But there was a point at which I guess he just said, "well it can't be us, it must be you", and it came off that way. He may not have intended it to, but it came off arrogant.

-As for a resolution, there wasn't any that I was expecting. As you can see by my post I didn't "want" anything back. This is a DIY-project like you said, so risks are involved. But with all the factors involved, and then the money, I'm just frustrated. That's it. As you can see I didn't ask anything of Fred, nor expect anything. But I am not pleased, and that's how it ends. I would never spend that much money again on what seems to be an inferior or defective product. Up until the Endurasheild, my floor looked and felt perfect. After, it was ruined. That cost me valuable time, money, and a whole lot of anger/frustration. And again on the second repair. Great until I put the Endurasheild down.
 

drmoonshine

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Re: My Wolverine Epoxy floor Nightmare

I'm sorry to hear all this but I don't think any less of your garage it stills looks amazing to me in the end.
 

porschedude996TT

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Re: My Wolverine Epoxy floor Nightmare

Wow, is there a remote chance that there is something either in the cleaning solution, or the water used to wash the surface that caused the outgasing?
 

kmacht

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Re: My Wolverine Epoxy floor Nightmare

Kind of makes me glad I went with the weatherbeater epoxy. At half off it only cost me $60 to do a 2.5 car garage. For $3000 I would damn well expect answers from the company you bought it from.

Keith
 

gabeancounter

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Re: My Wolverine Epoxy floor Nightmare

I would call your buddy with the grinding business and get that mess off your floor- NOW. Do not wait until you get everything in the garage and try to get setup. It will bother you everyday.

My suggestion is to do a few lines on the floor in front of the doors. Parking lanes or whatever you want to call them. Then a polyaspartic clear coat. Sorry you are dealing with all this.
 

TheBanker

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Re: My Wolverine Epoxy floor Nightmare

I can't imagine grinding it down and throwing away 3 to 4 thousand dollars. Gabean has more experience than I do with that but still, I think I would want to get something for my money, even a not so perfect floor.

Maybe they should at least give you some free product or refund you for the faulty product? It would be really good to know what happened.

And I would like to point out to Gabean, wolvie is not offering to pay for his floor either. Similar to you and performance epoxy (epoxy coat).
 
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haugy

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Re: My Wolverine Epoxy floor Nightmare

Wow, is there a remote chance that there is something either in the cleaning solution, or the water used to wash the surface that caused the outgasing?

The outgassing was due to my coating in the morning. Down here in TN when it's 68 in the morning, then 98 by afternoon, the concrete outgasses alot.

But due to timetables it was then or never. I knew concrete outgasses in the morning from the temperature change. I waited till 10:30am to coat, thinking since it was then 85 degrees it would have gotten it all out. Nope. Happily it only gassed on about 200 sq/ft. I guess by the time I got to the rest of the floor it had gotten it all out. The rest of the floor was fine for coating the Liquatile.
 

Ripped

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Re: My Wolverine Epoxy floor Nightmare

What a mess.

I'm not an expert, but it looks like almost a chemical reaction between the top coat and the base coat. Different cure rates, compatability issues, who knows.

Some chemistry going on there, for sure.

To rectify, if it was me, I might consider doing sections in black tile, or racedeck or something else, and make it look like it belongs.

Good luck
 

Jeremy W

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Re: My Wolverine Epoxy floor Nightmare

Man, what a mess! Like ripped said above it seems like a problem with the clear top coat.
I am in the middle of using epoxy-coat on my 36x30 pole barn floor and it is going very well other than my own mistakes. christine at epoxy-coat has been very nice and easy to reach for assistance. I even called her on sunday for advice. I almost went with wolverine but the extra cost was my decision maker. Glad I went with epoxy-coat. I will only have about $1000 in my floor when I get done. I am not clear coating my floor, clear coat would have added another $400 or $500 probably. I have a thread with a few pics on here and will be adding more when I get done later this weekend.
 

GarageEnvy

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Re: My Wolverine Epoxy floor Nightmare

Years ago I made a burled walnut dash for a car using a veneer that was contact cemented to some aluminum. I'd done quite few of these before but on this one I switched brands of contact cement. When I applied the finish it crinkled exactly like what you show in your photos. The veneer went on smooth with no problems and even afterward there were no problems with the adhesion of the veneer. There was some sort of reaction through the veneer with the contact cement. I know that's a different deal but I'm wondering if some similar kind of reaction took place here. Could there be some kind of additive in the concrete?
 

regguy1

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Re: My Wolverine Epoxy floor Nightmare

I don't know why this happened, I used a low priced epoxy and all went well.

I was in business for 40 years and I believe in fixing the problem, not the blame.
I think the company would've been much smarter to have given you a full refund as a customer satisfation policy even if it was their opinion that the problems were your fault....who knows. Over time the bad publicity will cost much more than the refund.

Sometimes a businessman must bite the bullit and be pragmatic.
 

Cruzin90

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Re: My Wolverine Epoxy floor Nightmare

Just wow, sorry you went through all that!
 

Rudyjr

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Re: My Wolverine Epoxy floor Nightmare

Wow that is incredible, what a loss in time and money.I too have been following a bunch of threads on this forum trying to decide what to do with my garage floor. After seeing this thread and some of the other epoxy floor related problems I have decided to go with RaceDeck.FWIW It reminds me of the failures we used to see in my old body shop days when guys would spray laquer over enamel finishes
 
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JD in DFW

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Re: My Wolverine Epoxy floor Nightmare

Weird how the Wolverine guys are on here all the time pimping their products but have yet to post on this thread??? Not trying to stir things up, I just find it very odd that Fred and what I think is the owner of Wolverine Coatings are on here all the time spreading their gospel of coating....yet are not here now to explain or at least tell their side of it or what they feel may be the issues.

I have never used their products so I wont comment on it or how it performs or what may have been the possible issues in this matter. I have my thoughts...but I'll keep those to myself until the folks at Alphagarages/Wolverine have a chance to respond to the issue posted here.

Sorry it happened, hope you can repair the floor and get the floor and look that shop area deserves.

Best of luck,
JD
 

FFPL

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Re: My Wolverine Epoxy floor Nightmare

is it possible that you applied the endurashield too thick ? I think from memory 4 mils is the max and that is stressed in the instructions. 2 coats definitely better than 1 (did 3 coats on my neighbors floor). I'm curious as you say it didn't self level and you applied it thicker. I know when I used it and left the leftovers in the roller tray that that would produce some funky bubbling, I think, similar to what I see in some of those pics; not sure what it's doing to the epoxy though. I think Eric would need to tell you that.
It was the easiest part of the projects I did and never saw any roller marks of any sort in the finish.
 

ods dan

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Re: My Wolverine Epoxy floor Nightmare

I agree with a few above... I did mine just a month or so ago, it came out well, I used a lot of flake.. As for your issues, that ***** bad. I think its one of two things, went on too thick like FFPL says or some reaction that happened and is an issue with the coating itself and you should for sure be helped out if it is that. Not sure how they or you can tell except for maybe more testing which I know you don't want to do.

The other way to "maybe" fix it, because I couldn't live with it either looking like that.. Would be do a good scuff with a machine to get it real roughed up and maybe go over it with another coat of whatever product you decide on?? Could test that first in an area to make sure it doesn't have an issue, which being epoxy they all claim they can be re-coated right??
 
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haugy

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Re: My Wolverine Epoxy floor Nightmare

I was worried about putting the endurasheild on too thick. On both applications I went light since it was supposed to be thin. That's when the roller marks showed and I added it. I had a ton of excess Endurasheild left over from both different times. This time I had almost a full gallon out of 1 kit, which is 1 gallon and 1 quart. So I know I didn't put that much down.

The kicker is, if I had put it down too thick, then just the top coat would have been a mess. This problem went deeper than that, it wasn't just on the surface.

I am just as confused. The reason I went with Wolverine is because they seemed to work well with little problems. And as many DIY'ers doing it kinda helped solidify my thoughts on it.

All of these pictures were sent to Fred at AlphaGarage when it happened. They are fully aware of the problem.
 
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fflintstone

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Re: My Wolverine Epoxy floor Nightmare

WOW! I would be PISSED!
I am glad I going with a cheap box store sealer rather than an epoxy.
 

BL50

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Re: My Wolverine Epoxy floor Nightmare

Wow ... how depressing. Sorry to read about your experience Haugy. I joined this forum back in February to help me decided what floor coating to use for my new garage and now I'm back to square one. I thought I had it narrowed down to Wolverine or Epoxy-Coat but now I'm not so sure. Maybe I'll take another look at RockSolid. Pretty distressing ... the summer is over and I still can't decide what to put on my floor! :confused:
 

graffix000

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Re: My Wolverine Epoxy floor Nightmare

Sorry to hear about your experience!! For the money, there shouldn't be any issues.

As mentioned above, I am surprised there is no comments from Wolverine as they are on the forum.
 

Motorhead Extraordinaire

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Re: My Wolverine Epoxy floor Nightmare

That is real nasty for sure. I would grind it all down and start over again. You will never be happy walking into your shop again and seeing that mess

A good supplier should take full responsibility especially if you followed their instructions to the "T". There is a real bad chemical reaction taking place between the material layers.

Good luck,
Joe
 
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haugy

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Re: My Wolverine Epoxy floor Nightmare

That is real nasty for sure. I would grind it all down and start over again. You will never be happy walking into your shop again and seeing that mess

A good supplier should take full responsibility especially if you followed their instructions to the "T". There is a real bad chemical reaction taking place between the material layers.

Good luck,
Joe

Won't be doing that. It's in, and I can move forward with my shop now. I'm two months behind schedule now, so I'm not wasting any more time.

As for responsibility, that's the rub. Who's to say who's really at fault? I can blame them all day long, and they can say it was me all day long. That right there is the inherent risk with a task like this. Just another reason why I posted up about my experiences. So others can be prepared for what might happen.
 

Ripped

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Re: My Wolverine Epoxy floor Nightmare

There were a few threads, prior to yours, showing the fact that a few people have had problems with epoxy.

Add to that, I don't have the option of leaving the garage vacant, for super cleaning, or leaving it untouched until the epoxy has time to do it's thing.
So I chose VCT, and am very happy with the look, so far. If one area gets f-d up, then just chip out a tile and replace.

It just seems to me that the preparation time for epoxy, more than off-sets the costs associated with other floor types.

You look to have done everything properly, in preparation, and have had less than stellar results, to say the least.
I feel your frustration.
 

meissen

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Re: My Wolverine Epoxy floor Nightmare

I hate to say it but IMHO, that's why I would've had the epoxy coat done professionally... if it messes up, no one to blame but the installers themselves and they'd have to stand behind their product.
 

ViperJon

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Re: My Wolverine Epoxy floor Nightmare

I'm convinced.
Racedeck for me, I would surely screw this up.
 

aqr81

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Re: My Wolverine Epoxy floor Nightmare

Haugy, I am so sorry that this has turned into a nightmare for you. As others have commented, I am surprised by the deafening silence from the suppliers publicly through a response. At some point they need to weigh in.
As was already stated, sometimes you just step up and do the right thing. As of now, that seems to be lacking by these business owners.

I follow these threads because I’m really on the fence on which way to go with my floor covering. It would be safe to say that this thread has definitely had an impact on my thoughts and opinions.

For me, I could not live with it and would eliminate it. As an aside, did you pay with a credit card or through PayPal? If so, that could possibly strengthen your position. At this point, certainly for you as well as possibly future customers, I feel it is time for them to step up and do the right thing. :( :( :(
 
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haugy

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Re: My Wolverine Epoxy floor Nightmare

Just wondering, do you have a vapor barrier under your slab?

Yep. A nice thick sheet of it.

Haugy, I am so sorry that this has turned into a nightmare for you. As others have commented, I am surprised by the deafening silence from the suppliers publicly through a response. At some point they need to weigh in.
As was already stated, sometimes you just step up and do the right thing. As of now, that seems to be lacking by these business owners.

I follow these threads because I’m really on the fence on which way to go with my floor covering. It would be safe to say that this thread has definitely had an impact on my thoughts and opinions.

For me, I could not live with it and would eliminate it. As an aside, did you pay with a credit card or through PayPal? If so, that could possibly strengthen your position. At this point, certainly for you as well as possibly future customers, I feel it is time for them to step up and do the right thing. :( :( :(

I appreciate the concern. As for trying to get the money back or fight charges, I won't be doing that. If Wolverine wishes to do something then so be it. I do not care to get into a battle with Wolverine about it. I'm trying to be somewhat civil and just keep others informed of what can happen.
 

GarageEnvy

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Re: My Wolverine Epoxy floor Nightmare

[ I'm trying to be somewhat civil and just keep others informed of what can happen.[/QUOTE]

I appreciate the way you've gone about this. It wasn't an endless rant blaming everyone and everything else. You took responsibility for what you know to be your fault and didn't draw conclusions without the facts (at least in my opinion). I think given your results and the money you put out you've done a commendable job of handling this professionally. It would have been very easy to NOT put in the additional time posting all this information. There are others who certainly come across as "sour grapes" just looking for an opportunity to rant or bash a product.
 

PaulR

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Re: My Wolverine Epoxy floor Nightmare

Wow, looks like you got a can of zip strip instead of endurashield.

If it were me and I had the time I would stay on them to figure out what happened. Either the offgassing is the reason or bad endurashield? Certain mix of concrete causing the issue?
 

theamcguy

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Re: My Wolverine Epoxy floor Nightmare

I feel I have to chime in on this thread. I had 2 pieces of concrete outdoors that I had coated with U-Coat Epoxy and it had turned chalky. I was not happy and posted on this forum looking for a solution. Fred contacted me and said he had the solution Wolverine. I decided this time to use a professional installer whom Fred recommended. Fred recommended an epoxy base with a urethane clear. Last summer in August the job was done. In October the clear started to lift on one of the pieces of concrete. I called my installer and he came out to look at it and contacted Fred. Fred told him that in their initial testing urethane over epoxy looked promising but after exposure to the sun the clear did fail. Fred backed up the warranty and sent the installer urethane base and urethane clear to redo the job. In March the installer redid one of the pieces of concrete and he just left after an hour ago after redoing the second piece. Both are done with a urethane base and urethane clear. The piece done last March still looks great and has no problems. Both now have a lifetime warranty. Wolverine backed it up because I had a professional installer do it. Do I know what happened in your case? No, I do know that heat can cause some funky reactions with the product. That is why it has taken so long to get this redone. Between the rain and heat finding 2-3 good days to do it was tough. My installer has been great. Lots of experience. My only advice is use products from the same family (urethane base, urethane clear, or epoxy base epoxy clear. Do not mix and match. If the floor will see sun it is urethane only epoxy will not hold up and that means even if you just keep the garage open and the afternoon sun peaks in on the floor, after a while the epoxy will chalk and clear will fail. That comes from my experience and from my installers recommendation. He sees a lot of epoxy failure where the sun just peaks in through a window or door. A professional installer should always be considered for warranty purposes.)
 

AlphaGarage

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Re: My Wolverine Epoxy floor Nightmare

This was posted yesterday, and for about the last 44 hours I've been on buses, trains, planes, taxis, or in airports, so just haven't had to even see this until now.

We take customer service very seriously, especially when it comes to assisting our DIY clients with application help. This case was no exception, and I'll review the records a bit later and post the detailed response it deserves.

But in general, and not specific to this case, when an application issue comes up (which fortunately is a pretty rare occurrence) most often if we have good info there's a quick answer and a remedy. But every now and then there is no quick answer. At that point the lab determines that batch numbers of the products and reviews all the quality control records, they'll then contact contractors who received product from the same production batches and find out if there are any other jobs with similar issues, and if need be they'll examine field samples or even have someone look at the job.

But again, please give me a bit of time to go over the records so that I can shed whatever light is possible to help figure this out.
 
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TheBanker

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Feb 22, 2010
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Franklin, Tn
Re: My Wolverine Epoxy floor Nightmare

From your comments of your install I am thinking.....Is it possible you over rolled it? As it began to dry you rolled it, stretching it, kinda like a rubber band?

I don't know, I'm a Banker.
 

AlphaGarage

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Apr 16, 2008
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Every Garage, AnyTown, USA
Re: My Wolverine Epoxy floor Nightmare

We do not recommend applying EnduraShield down more than 8 mils thick for any one layer, much more than that and small bubbles may develop, although they shouldn't effect performance or durability, they don't look good. We check each order to make certain that if all the EnduraShield supplied is evenly applied, it will not exceed that 8 mil limitation. In cases here they want a thicker clear coat, we go over the application process and figure out the exact quantities needed per layer.

Out gassing during the primer coat application (which is avoided by coating only as air and slab temperatures are decreasing) would not cause this.

If this was bad EnduraShield it would not have any effect on a properly applied coat of LiquaTile. The problem clear coat would either wipe or peel off. The polyurethane EnduraShield is more forgiving in some respects than the epoxies; if its A & B ratios are off (or not mixed as well as they should be) it will still cure - eventually. The long term durability may be compromised, but it will harden.

BTW - We've been doing pretty good getting back to most recent inquiries, but I did have a few forwarding rules a bit off, so some of your requests may have not been responded to yet, if Bert hasn't got back to you yet, I should be able to catch up by tomorrow. If you haven't heard from us by then, your email may have been lost in the shuffle so please resend or call, thanks.
 
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haugy

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Dec 1, 2009
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783
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Nashville, TN
Re: My Wolverine Epoxy floor Nightmare

From your comments of your install I am thinking.....Is it possible you over rolled it? As it began to dry you rolled it, stretching it, kinda like a rubber band?

I don't know, I'm a Banker.

No I made sure I didn't do that. I knew as soon as it went down I had only a few minutes to get it dialed in. When I did the whole floor I did it in 100sq/ft sections. I left my expansion joints showing and they are all 10'x10'. Having that measurement really allowed me to dial in how far I could go on each mixing.
 

1320stang

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Dec 28, 2006
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Edmond, OK
Re: My Wolverine Epoxy floor Nightmare

Man, it sounds like haugy is being REALLY reasonable on this. 2.5 months is long enough to a full cure of concrete especially with the vapor barrier, provided it didn't get rained on and the moisture content didn't creep back up again. I too originally thought of something in the concrete, but heck, it didn't react with anything else and the epoxy would have sealed it anyway. Improper application of the final coat sounds reasonable, but it sounds as though you were following the letter, but it sounds like you were within the mil recommendation as they wouldn't send you too much.
 
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