Need ebay advice, Bought a beat ratchet

[TheToolMan]

Hey guys i need some advice on what to do, I just started doing the ebay thing recently because i saw some of the good deals everyone was getting on snappy tools, I got an old ratchet model gfn720, Paid $20 for it. The problem is i got it in this morning and it is broken, The ratchet skips around and gets bound up, it feels likw most of the teeth are broken off. I bought it to clean up and use it as part of my collection not to actually use working but i did expect a working ratchet, Does this guy deserve a negative feedback??? I do want to keep it, I dont want my money back. I am probly just going to trade it in for a new one at this point. Just curoius what some of the more seasoned ebayers would do, Thanks,

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWNX:IT&item=140243893094

 

[bigjon]

I only give negative feedback if the seller doesn't rectify the complaint. He never stated it worked, only that it was in 'very nice condition.' But, I and 99.9% of the population would regard that as in working order.

Giving him negative feedback without a chance to fix it would be a bit unfair. He may swap you for a 'working' model.

 

[Blacktooth Grin]

I would definitely leave negative feedback, there was no mention of the ratchet not working properly.

 

[eschoendorff]

You bought an antique... what did you expect?????

Then again, the seller's description was a little misleading. He should have stated that the ratchet mechanism was not in working condition.

Most people buy thee to collect, not to use though....

 

[dxdexter]

Hopefully you have not given feedback. I would contact the seller and express your concerns. He should refund your money and pay for return shipping. If Paypal was used, you may open a dispute, but I'm not sure how successful it would be, since you received the tool.

If you decide to keep the ratchet then parts may still be available, but their are others more experienced with Snap-on warranty issues on the board that can address this situation.

 

[krusty the clown]

contact him and tell him the problem. i have heard some negative things about that seller. have you taken it apart yet? it may just need cleaned and oiled.

 

[philw]

I would pop the front cover off to see what the damage was. It may be very gunked up and only needs cleaned. I've had ratchets skip and not engage due to 80 year grease/gunk build up. If it is broken then I would send him an email and include how you want him to rectify the problem.

If he doesn't respond or you do not think he is being fair then make sure to leave him a negative. There was no reason he should have shipped that ratchet out without checking it or mentioning problems in the listing.

 

[terry1769]

Contact the seller and see if they can make amends. They always deserve a chance to do so before any negative feedback.

 

[TheToolMan]

I did not leave feedback yet because i was not sure what was appropriate, I know i bought an antique and didnt really expect to use it because it is going to be part of my collection, I will take it apart and contact him and everyone here with the findings, I do think the ad was misleading ans would not have bought it had i known the real condition, Thanks

 

[Merkava_4]

I'm mean no offense, but damn that ratchet is ugly!

spaz-stingray is a sorry ***, **** *** seller; he's known on this board to be so too. I expect Chad to chime in here sometime today and give you the full run down. Given the passed reputation of this seller, you'll probably be eating the $20 and leaving the guy negative feedback.

 

[SocketDeviler]

I would contact the seller, especially since you want to keep it. Leaving a negative should be a last resort. A partial refund (since you want it) is in order. If the seller fails to respond you can open a Paypal dispute. You would most likely get your money back but you would have to return the ratchet and pay for return shipping/delivery confirmation. Should the whole transaction go sour I would definitely leave negative feedback.

 

[paramudduck]

Is the ratchet Parkarised? On my monitor is doesn't look right for an industrial finiish.

I've ran across several Snap On ratchets locally that have had gummed up grease in them. I don't know what the Snappy guy was using but it turned into a thick gum after a bit.

If you used your credit card to pay you have options through them.

 

[TheToolMan]

Well I took it apart and it is all chewed up inside!!!,real nice, Merkava is right this ratchet is a pice of $h!t

 

[TheToolMan]

Is the ratchet Parkarised? On my monitor is doesn't look right for an industrial finiish.

I've ran across several Snap On ratchets locally that have had gummed up grease in them. I don't know what the Snappy guy was using but it turned into a thick gum after a bit.

If you used your credit card to pay you have options through them.

No it is not parkerized it just real dirty and oxidized, I paid by Post Office money order.

 

[cruiser808]

I have a FV71 that did the same thing when I bought it. It was filled with all kinds of nasty black grime inside. I cleaned/lubed it and now the ratchet works perfectly. Open it up and check the internals before giving negative feedback. You just might be pleasantly surprised like I was.

 

[Junkman]

Tell the seller that you want a refund, and if he wants it back, then tell him to send you the same amount that you paid for shipping. If he doesn't respond in 48 hours, then give the negative. What can he do to you? He can't give you a negative back. Make it clear that he is a fraud.

 

[Merkava_4]

Merkava is right this ratchet is a pice of $h!t

I didn't say that ... I just said it was ugly.

 

[cruiser808]

Opps, I posted too late. Sorry to hear it's broken. Maybe Snap-on still carries a kit.

 

[TheToolMan]

I didn't say that ... I just said it was ugly.

Your right it is

 

[TheToolMan]

Opps, I posted too late. Sorry to hear it's broken. Maybe Snap-on still carries a kit.

I just recently cane across an old fv71 that was broken on my grandpa's toolbox, Brought it to the truck and no kit was available, So he gave me a new F80 as a replacement, The inside looks identical to that one so im guessing there is no kit for this as well

 

[cruiser808]

Toolman, I feel your pain. I'd follow the advise of the others and see if the seller will make it right. If not, negative his ***.

 

[TheToolMan]

Here is a copy of the message i sent him

Hello, I recieved the ratchet today and come to my suprise the ratchet is broken, The ratcheting mechanism whould not turn smooth like it should it kept skipping and would not engauge the teeth like it should, After contacting some people i opened up the ratchet expecting to clean out some grease and rust only to find out that the ratchet is broken, I am very disappointed to find this, I am fully aware that this is an antiue ratchet and is not going to be perfect but i did expect it to be in working order. The ad said nothing about it not working properly and was a little misleading, I do have a spare gear set out of a similar duplicate ratchet in my collection that i could use to fix the problem and i wish to keep the ratchet, But i do think a partial refund is in order, I think a $10 refund or credit towards future purchaces from you is very fair.Please feel free to contact me to resolve this issue as soon as possible, My email address is [email protected] Thanks for you attention.

 

[PowderKeg]

Sounds reasonable to me - how does "used but in VERY NICE condition" equate to the broken, not working condition you received it in. If his reply is anything but satisfactory, nuke his @ss with a neg - be specific as possible about the actual condition in the short neg comment, don't just say "fraud" or anything general.

On the flip side, I received a completely different ratchet from another seller than the one I had won. Contacted him to discuss how he'd like to proceed - I still wanted the ratchet I won, but was going to offer him a little extra for the one he sent (since I didn't have it in the "collection"). He promptly refunded my payment in full and told me to keep the other one - he fouled up/confused the description/picture with a 1/2 drive model and didn't have the same style in 3/8. I left him a positive for quickly resolving the mix-up in a professional manner.

Unfortunately on fleabay, what the seller DOESN'T describe can be more telling than what he does....

 

[wrenchr]

I might have what yuh need for that puppy!!! Those are not rare they made them up til 2000. I have one in close to mint condition.

 

[wrenchr]

Hey ToolMan ship that to me and I will either swap in what it needs or warranty it for yuh!! Don't trade it in you will get about $10.00 - $15.00 towards a new one. I have a realy cool snappy driver!!

 

[chad s]

I'm mean no offense, but damn that ratchet is ugly!

spaz-stingray is a sorry ***, **** *** seller; he's known on this board to be so too. I expect Chad to chime in here sometime today and give you the full run down. Given the passed reputation of this seller, you'll probably be eating the $20 and leaving the guy negative feedback.

Yup, spaz stingwray is a bad apple. Unless he has one of the rarest of the rare early snap on items im looking for, and I had to deal with him, I wouldn't deal with him on anything.

I bought a set of mid depth SAE 1/4 sockets from him. Paid $7 or $8 for priority shipping, and shipping was slow. When they arrived, they were sent 1st class in an envelope, with $2 and change postage on them.

They were listed as "never used", yet were clearly used. The biggest issue was that there were 2 of one size socket (its been many months, I dont remember which size it was). I send him a kind email explaining the issue, and his was response basically was "if you dont want them, send them back". After further questioning, the terms were, I had to send them back at my cost, and he wouldn't refund the original (overpriced) shipping. He didnt once apologize for his screw up, and made it my problem. I explained to him that by the time I pay to ship them back, and lost all of the shipping costs, I have already paid for a new socket. He told me that his offer to refund my money was more than reasonable, and he though I was being rude!

I have sold hundreds of items on ebay. I have screwed up here and there. I have purchased replacement parts to send to a customer, repaired items that had issues I missed, and paid all shipping to and from, etc, all to provide buyers the service they deserve. When someone makes a very simple mistake, one that would only cost them a few dollars to fix, and rudely tells me to basically "shove it", I have a real problem with that. Perhaps on top of being a sleeze, the guy is also cheap, I dont know.

These are the types of sellers that the new feedback system is aimed at, and it WILL make these guys accountable. Spaz-stingway WAS a retaliatory feedback leaver, and that option is no longer there for him.

PLEASE leave whatever feedback you deem necessary for him, you no longer run the risk of receiving a negative back from him!

 

[chad s]

Here is a copy of the message i sent him

Hello, I recieved the ratchet today and come to my suprise the ratchet is broken, The ratcheting mechanism whould not turn smooth like it should it kept skipping and would not engauge the teeth like it should, After contacting some people i opened up the ratchet expecting to clean out some grease and rust only to find out that the ratchet is broken, I am very disappointed to find this, I am fully aware that this is an antiue ratchet and is not going to be perfect but i did expect it to be in working order. The ad said nothing about it not working properly and was a little misleading, I do have a spare gear set out of a similar duplicate ratchet in my collection that i could use to fix the problem and i wish to keep the ratchet, But i do think a partial refund is in order, I think a $10 refund or credit towards future purchaces from you is very fair.Please feel free to contact me to resolve this issue as soon as possible, My email address is [email protected] Thanks for you attention.

Unless Spaz's attitude has changed because of his fear of the new feedback system, dont expect much from him.

 

[Moose-LandTran]

I'd first contact him and make him aware of the situation. Let him know that since it was described as being in a good condition you expected it to be in good working order. Ask him to rectify the issure by sending either a replacement, a gut kit or partial/full refund.

If you straight away leave negative feedback he's not going to want to do you a favour by rectifying the problem. Give him an out.

 

[Uncle Buck]

For any southern Missourians on the board I do not mean to offend you with what I am getting ready to post, nor do I mean to direct this post at any of you so please take no offense at the following post.

I lived in Springfield MO. for several years in the early 1990's and my dad was raised in the area. The following assertion will sound goofy, but it is true. I never saw more people that loved screwing people over gathered in one corner of a state anywhere in my life! In the short time I lived there I noticed that many of my co-workers and people that I knew would actually run around crowing and bragging about how they screwed someone on a car, gun, tools, you name it. In that area it seemed to be a source of pride to brag about what a dirty sob you had been in some sort of exchange with another, even freinds, family and co-workers! Fortunately I noticed this trait time and again so I really limited my swaps and second hand deals when I lived in the area, I never really figured it out but it sounds like a Springfield vicinity screwer got ToolMan. I do not mean to offend any fellow Junkies that reside in the SW corner of the state, I am simply stating what I noticed. This incident proves it out once again. I know it sounds goofy but it is true!

 

[TheToolMan]

Hey ToolMan ship that to me and I will either swap in what it needs or warranty it for yuh!! Don't trade it in you will get about $10.00 - $15.00 towards a new one. I have a realy cool snappy driver!!

Thanks, The last time i just traded straight up with the snappy guy a broken fv71 for a new f80, I am a very loyal customer to my snap on guy and he is very loyal to me as well

 

[cruiser808]

US history in the 1800's - Missouri ruffians'

 

[Moose-LandTran]

Fortunately I noticed this trait time and again so I really limited my swaps and second hand deals when I lived in the area, I never really figured it out but it sound like a Springfield vicinity screwer got Moose.

..?

 

[Uncle Buck]

..?

I have already corrected that little mistake Moose.

 

[Moose-LandTran]

I have already corrected that little mistake Moose.

Ahh. Moose understands.

I'm sure with the amount i buy off eBay, i'm bound to get screwed some time.

A friend bought a car off eBay and got screwed bigtime. We gave the guy an out and a chance to make good of the deal, he did nothing about it. He was keen to make good when we came back in the night a week later and took his other car. Unfortunately for him, it was too late. You can buy a lot of Golf parts for the price of a 2001 C-Class parted-out.

 

[wrenchr]

Thanks, The last time i just traded straight up with the snappy guy a broken fv71 for a new f80, I am a very loyal customer to my snap on guy and he is very loyal to me as well

When you said trade I thought oh boy!!! Cool!!!!!!!

 

[SpiderGearsMan]

newbies always want to drop the negative bomb

 

[chad s]

newbies always want to drop the negative bomb

Well, this guy deserves it. I wouldn't leave negative without first giving the seller a chance, and I still recommend trying with spaz, but unless he has changes his ways, he wont do anything.

I have bee buying and selling on ebay since their second year in business, and spaz is one of the worst guys I have ever dealt with.

 

[TheToolMan]

newbies always want to drop the negative bomb

What would you do in this situation??? Give him a positive??? I think i handled it appropriately.

 

[paramudduck]

With this description "This is for a used but in VERY NICE condition Snap On 3/8" drive ratchet that is part number GFN720. NO engraving and NO rust." and your recieved product ebay would suspend the account for any one but a power seller.

They seem to get away with out right fraud and ebay does nothing about it.

Oh and I've been a member since 2002. I would neg his ****. And I've never given a neg before.

 

[Lightning]

All of the sellers on EBAY I have dealt with have been honest, but there are sellers who are willing to rip people off. I would definitely leave negative so other people can avoid getting scamed. I do not buy very often from EBAY so maybe I will never be a victim.