Never again Sears

[franzdom]

Let's talk about printers more. I LOVE black ink laserjet, no more color printers for me. If I need a photo printed I will get it from Sam's Club or somewhere like that.
Brother HL-2270DW I bought for $99 and it rocks. Tons of pages, quick, crisp, clear, wireless is easy and it prints both sides.

 

[rick carpenter]

If I were you I'd go back to Sears and jump up and down and yell and scream. But I'm not you, I'm me, and I don't do things like that.

 

[franzdom]

If I were you I'd go back to Sears and jump up and down and yell and scream. But I'm not you, I'm me, and I don't do things like that.

 

[LB-1911]

"I LOVE threads like this! Very quaint"

 

[franzdom]

"I LOVE threads like this! Very quaint"

 

[zendriver]

Hey look, another thread! Was the first not generating enough attention?

The title should be: The joys of extended warranties.

You bought a warranty that explained the process of going about a claim. You didn't read or understand it, wasted your time because you didn't read or understand it, and now you're here on GJ complaining in multiple threads.

I thought this sounded familiar!

Is This is where the user chucked a socket into a cordless drill to crank outdoor power equipment - something it was surely never designed to do, and then complain because the drill didn't hold up?

A real head -scratcher for sure



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[LB-1911]

I can turn the nut on the weedwhacker by hand, its not as hard as you'd think. Just not fast enough. Think how hard you yank on the pull string. Not that hard. The drill just adds speed. I dont abuse my tools. I surely wont go buy a weedwhacker from sears. I'll use the card towards a dewalt and be out of there.

DeWalt 20 Volt Max String Trimmer DCST920P1

 

[Fender1325]

i thought this sounded familiar!

Is this is where the user chucked a socket into a cordless drill to crank outdoor power equipment - something it was surely never designed to do, and then complain because the drill didn't hold up?

A real head -scratcher for sure



sent from my iphone using tapatalk

har har!!!!

 

[PelicanPines]

Why you buy sears? <--- said using a humorous accent.

Home Depot has Ridgid with lifetime warranty.

 

[jd_1138]

The point is Sears doesnt have drivers. They have brick and mortar stores. With employees. Stocked with replacements in house.

Sears used to have a reputation that they'd swap your broken tool no questions asked. Now its difficult to get a receipt reprinted, and then they make a big deal about an extended warranty.

If somebody pays you extra money to cover them then you should cover them right there on the spot. Its *** backwards

When I was a teenager (16) in 1988 I saved up my lawnmowing money and allowance and bought a portable CD player from Circuit City for I think it was $89. I can't remember the exact amount, but that's like $180 in today's money. It was an off brand (Chinese or Korean). I paid $15 extra for the replacement warranty through Circuit City.

The PS stopped working a few months later, so I returned everything including the box. The employee said they didn't carry that PS and they no longer carried that brand of CD player, so he went and grabbed a Sony Discman off the shelf and gave me that one instead. I didn't have to send anything in myself. I was happy as a clam. Now I had a better CD player -- smaller, sleeker (classic 1980's Sony quality). It was still working well until I dropped it on accident 15 years later.

Flash forward 20 years. I bought a Garmin GPS off of the Circuit City website. It was a refurb unit. I didn't like it. I had a Tomtom before and prefer the Tomtom interface, so I took the Garmin into the local CC and the clerk happily returned it in store, and I bought a Tomtom.

Stores could make things much easier for the customer if they gave a ****. Imagine if the OP were to walk in and instantly be given store credit? He'd get another drill right then and there and would probably go there in the future for purchases. Instead of going on the internet and bashing them. Customer service is not what it used to be. And sadly Circuit City is no more. Customers have voted with their $$'s and crappy service has won out. Now the clerks at these stores are not sales professionals like in the old days. They are lucky to get 15 hours a week, make minimum wage, and quite frankly would rather not see you -- so they could spend more time mashing buttons on their smart phones.

 

[Al Borland]

Gotta suggest a solution everyone's gonna ***** about.
Buy another drill, since they have the identical one right there. (Don't get extended warranty)
Take it home.
Remove from package.
Package up broken drill in new package.
Return old drill.
Get money back.
Enjoy new drill until it breaks.
Repeat as needed.

 

[anndel]

When I was a teenager (16) in 1988 I saved up my lawnmowing money and allowance and bought a portable CD player from Circuit City for I think it was $89. I can't remember the exact amount, but that's like $180 in today's money. It was an off brand (Chinese or Korean). I paid $15 extra for the replacement warranty through Circuit City.

The PS stopped working a few months later, so I returned everything including the box. The employee said they didn't carry that PS and they no longer carried that brand of CD player, so he went and grabbed a Sony Discman off the shelf and gave me that one instead. I didn't have to send anything in myself. I was happy as a clam. Now I had a better CD player -- smaller, sleeker (classic 1980's Sony quality). It was still working well until I dropped it on accident 15 years later.

Flash forward 20 years. I bought a Garmin GPS off of the Circuit City website. It was a refurb unit. I didn't like it. I had a Tomtom before and prefer the Tomtom interface, so I took the Garmin into the local CC and the clerk happily returned it in store, and I bought a Tomtom.

Stores could make things much easier for the customer if they gave a ****. Imagine if the OP were to walk in and instantly be given store credit? He'd get another drill right then and there and would probably go there in the future for purchases. Instead of going on the internet and bashing them. Customer service is not what it used to be. And sadly Circuit City is no more. Customers have voted with their $$'s and crappy service has won out. Now the clerks at these stores are not sales professionals like in the old days. They are lucky to get 15 hours a week, make minimum wage, and quite frankly would rather not see you -- so they could spend more time mashing buttons on their smart phones.

...or talking to each other only to scramble away like roaches when you turn on the light, when they see you coming towards them.

 

[Old Steamer]

It's stories like this as well as other complaints I read and hear that have steered me away from Sears. As far as extended warranties, that's something I seldom buy.

 

[gdocktor3]

My rule with Sears is buy nothing from them that has moving parts. Not even pliers.

That's my way of thinking with HF... Seriously..

 

[mikebaker1129]

I have one major rule with sears.. purchase Absolutely nothing with a power cord or batteries...

Me too!

 

[Corndoggeh]

Gotta suggest a solution everyone's gonna ***** about.
Buy another drill, since they have the identical one right there. (Don't get extended warranty)
Take it home.
Remove from package.
Package up broken drill in new package.
Return old drill.
Get money back.
Enjoy new drill until it breaks.
Repeat as needed.

Not going to ***** but jeez man, thats just abuse of return policy flat out, theres not even a grey area in it.

 

[jd_1138]

Not going to ***** but jeez man, thats just abuse of return policy flat out, theres not even a grey area in it.

And worse, Sears may call the police, and depending on who shows up that could be tantamount to shoplifting or if yer lucky a civil matter.

 

[Yankee]

Using Circuit City and Sears in the past as an example how a no question asked warranty "should" be is funny since one is out of business and the other is almost.

Looking at the business side. Those no question asked warranties are such profit killers since they are SO abused.....

I for one feel Sears did exactly how they should. They offered to take it in to have it either repaired, replaced or refused.

There is no way that a cashier can tell if a tool was abused. (which would void any warranty)

 

[Yankee]

Using Circuit City and Sears in the past as an example how a no question asked warranty "should" be is funny since one is out of business and the other is almost.

Looking at the business side. Those no question asked warranties are such profit killers since they are SO abused.....

I for one feel Sears did exactly how they should. They offered to take it in to have it either repaired, replaced or refused.

There is no way that a cashier can tell if a tool was abused. (which would void any warranty)

And before someone says something like "the other guy does" remember this was not a hand tool but a power tool.

 

[rick carpenter]

Not going to ***** but jeez man, thats just abuse of return policy flat out, theres not even a grey area in it.

It would be fraud.

 

[Wanna Ride]

One question. Well, actually two...

1.) Did they change this procedure after you bought the drill?

2.) If not, did you ever specifically ask for the warranty return procedure information?

If no to both... Not many people here will have sympathy for you.

Quitcha' bitchin' and buy a new printer... but ask for the warranty procedure on the new printer, before you leave the store.

 

[Al Borland]

And worse, Sears may call the police, and depending on who shows up that could be tantamount to shoplifting or if yer lucky a civil matter.

I distinctly remember saying that everyone would *****...

Does the extended paperwork specifically mention that you have to ship the tool to Timbuktu? Does it mention waiting for a team of experts to diagnose, and them MAYBE shipping him a gift card to buy a new one???
If it only promises a replacement if it ever fails (or fails in a given period) and the hoop-jumping wasn't in the contract...

 

[Bobcat753]

I had bought a store display Husqvarna chainsaw (closing out the Husky line) and also paid for the extended warranty. One day I couldn't get the clutch cover back on the saw. I have a sears parts/repair location 15 minutes away so I brought the saw and my paperwork over there one day after I got out of school. They took it and said they would send it out to the repair place. After waiting a week I got a call from them telling me the cylinder was scored so they issued me a $200 credit. I wasn't happy that my saw was that "broken", it was running fine the day I couldn't get the cover back on, but I was able to go back to sears and buy a 50cc craftsman saw that ended up being made by husqvarna. In the end I was happy as I essentially got a free upgrade. There was no run-around on sears part and I had a new saw in less than 2 weeks.

Also the craftsman warranty only applies to hand tools. Their power tools all have separate written warranties.

 

[53chevy5]

I'm with fender on this one. The send it back to the factory stuff is pretty standard with any power tool, but I think Sears should have been the one doing the shipping, not the customer. It is a real store. Like my Milwaukee stuff, if I buy it from Amazon or Ebay, it is my problem, I ship it. When I buy them from Fastenall, I give it to the salesman and it is his job to get it to Milwaukee. I don't buy CM power tools anymore.

 

[CJM8515]

Sears isnt gonna call the police on your for returning the drill after buying a new one and swapping them.

The simple issue is sears ***** and has sucked for 20 years now. I will not own much of anything from them, specially power tools. Just today my boss was talking about some drill battery powered air compressor they were selling that he wanted to get. I just reminded him how bad sears stuff ***** and he couldnt get past that.

WTF do you want? Sears power tools are cheap garbage, I think black and decker makes better stuff. I wouldnt own a power tool from them even if given it for free!

So yea, go back and exchange it the fraudulent way if you want. I wouldnt blame you at all.

 

[fourjeepin]

Anybody that works in retail will tell you that they make a ton off the extended warranty plans. And if you need to use it, they almost never just hand over a new item in store. These are rarely a good deal for the average consumer.

That said, I used to buy them when getting a stereo for my Jeep. It was my DD in school and rarely had a top. Rains plus frequent off-roading meant a radio would only last 6 - 12 months. Three year plans paid for themselves many times over.

 

[gdocktor3]

CJM8515 I'm pretty sure the Craftsman power tools are made by B&D.

Here's the warranty info per 2016. It only covers defective products. Read the bold section below. Even they agree there stuff is home owner quality only.

Cordless Portable Power Tools
WARRANTY SERVICE

To obtain the warranty coverage stated below, return a defective product with proof of sale to the retailer from which it was purchased.

CRAFTSMAN LIMITED WARRANTY

For one year from the date of sale, this power tool and any supplied battery pack or charger are warranted against defects in material or workmanship.

With proof of sale, a defective product will be replaced free of charge.

This warranty does not cover expendable parts that can wear out from normal use within the warranty period. *

This one-year warranty is void if this product is ever used while providing commercial services or if rented to another person. For 90-day commercial and rental use terms, see the Craftsman warranty web page.

 

[michaelf]

Never had any problems with Sears, ever.

 

[Sanny81]

You should be happy they're even willing to do a replacement for you. If you told them what the drill was used for they'd probably say you're beat.

 

[franzdom]

Never had any problems with Sears, ever.

Can I assume you've never been there?

 

[Finky198]

S-K doesn't have drivers.

Actually they do well their just independent reps that just happen to drive tool trucks.
I saw our local guy on Monday... he also carries vim, Sunex, IR, Air Cat, OTC Ect.......

 

[Csp203]

Sears is on life support and will be dead soon. They are slowly killing any value attached to their brand names.

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[BDT/NWMN]

When reading this thread; for some unknown reason; I started singing "Wasted Days and Wasted Nights"
my favorite Freddie Fender song


That song was also a good fit for a $600 HP printer I bought from a big box office supply website a few years back.
The two year afterbirth warranty was an extra $100, and tax and shipping brought the total to $750.. When my low hour printer died, the replacement they sent looked worn out and appeared someone blew their nose on the keyboard while packing it.. When I called them and stated the condition that thing arrived; they sent out a nicer looking, cleaner, non working pile of junk to replace the replacement.. They didn't ask for a return core on the second replacement.. But it came with a UPS shipping return label.. Being it cost $35 each direction, The only satisfaction I would get for My $100 extended warranty is knowing it cost them $140 in shipping charges
The best sound the original printer made was when it hit the bottom of the dumpster.

 

[71goldss]

Never had any problems with Sears, ever.

+1
And I've purchased tons of clothing and tools and tool boxes from Sears over the years, and I still continue to buy! I feel people only take the time to write about their experience when they have an issue to complain about. Seldom does anyone ever take the time to write praises.

 

[jrollf]

+1
And I've purchased tons of clothing and tools and tool boxes from Sears over the years, and I still continue to buy! I feel people only take the time to write about their experience when they have an issue to complain about. Seldom does anyone ever take the time to write praises.

I've had pretty good luck with Sears too. However I did read the other day that Sears was shopping the Craftsman name around in China looking to sell all rights to a cheap Chinese tool company.

 

[Farmall450]

other then them not taking it in person none of the rest seems bad. they paid for the postage. you find a box laying around the house and print it. if the printer doesnt work take it to work to print lol

I agree. Is it really too much to ask to print a sheet of paper?

 

[Bottlecapdigger]

I was done with Sears years ago, had a the best craftsman skill saw they had, cut about 4" of concrete even had a fan to blow the dust away from me breathing it and not getting into the saw motor. Burnt the motor out. Son of a b!,,,. !. This happened 1 week after the year warranty ran out. Took it back to Sears , there answer, sorry SOL. Nothing, no will let you have one for the sale price, no we,ll pay the tax, no will give credit towards a new one. No customer satisfaction at all. Haven't been back since.

 

[Coach James]

I've had pretty good luck with Sears too. However I did read the other day that Sears was shopping the Craftsman name around in China looking to sell all rights to a cheap Chinese tool company.

What publication carried that story?

Coach

 

[Musicinabottle]

What would you do if your Snap On tool broke and you don't have a driver? What about S-K? People who use these tools often do use them professionally, unlike the buyers of Craftsman power tools. Yet, you would have to mail them in (in your own box) and wait until a replacement arrives.

The difference here is that the Snap On or SK Wayne would be much less likely to break than..........

 

[Crazyjake8493]

Sears used to have a reputation that they'd swap your broken tool no questions asked. Now its difficult to get a receipt reprinted, and then they make a big deal about an extended warranty.

This is probably why so many Sears stores are closing down. Unfortunately, they'll probably take the Craftsman brand down with them unless they sell it off for someone else to revive.