New Snap On box damaged

[Rosso]

Hi,

Was just curious to get some opinions on what i should do with my Snap on box fiasco.

The big picture:

Three years ago i bought a 40" stack. It was OK but i discovered the interior wasn't painted at all apparently it was a fluke and had slipped through. I received a 20% credit for this.

Second roll cab bought last year showed up..... Not painted on the interior too. I wasn't impressed at all and had a long discussion with one of the managers at Snap on HQ about quality control etc. I also received a 20% credit on this one and was assured it wouldn't ever happen again.

So bought a locker for the stack, it shows up and guess what. The interior isn't painted properly. The back wall is bare metal, the shelves have bare metal sections and to top that something is wrong with the door and it's buffed right through the paint on the main body at the contact point with the door.

So either im just incredibly unlucky receiving all these fluke faulty tool box's or Snaps quality control is utter ****.

I've been offered surprise surprise a 20% credit but i think i might just reject it and tell them to pick it up.

Has anyone else been this unlucky ? What did you do ?

 

[T45]

document with images and if its production they should fix it somehow. if you just dont like the design or the customer service, feel free to look at other options. brand only means so much and most brands have better products that made their reputation, and lesser products that fill up the catalog of no great distinction. if you are in the latter part of the catalog, other brands will be very competitve and maybe lose nothing in comparison....

Just my 0.02cents. good luck either way.

 

[Loscaldazar]

Are Snap on boxes powder coated or painted? If they're powder coated, the interior not being covered is normal (faraday cage) and the reps just gave you a bunch of adjustments for something that isn't a mistake. The reps probably have no idea the differences between painting and between powder coating and how the finish varies between the two.

It's possible to powder coat the interior of a tool box, but it's difficult and takes some time (as well as super nice powder coating guns). Most companies I know of that powder coat tool boxes don't try too hard on the inside.

If they are painted, then that's just ****** workmanship.

 

[jakemac]

Make them take it back. Remind them that you were assured that this wouldn't happen a 3rd time, and suggest that perhaps you should take your business to another company.

Either they'll jump through hoops to make this right, or they'll prove they aren't worth spending any more of your money with. The high price you pay for their products is supposed to ensure that these things don't happen, let alone happen three times.
Give them the chance to make it right. If they don't, wash your hands of them. There are other companies that offer similar products. The box isn't what makes you money, so if the quality doesn't meet the asking price, walk away.

 

[bikermehound]

3rd time go play lotto **** snap on unless its free go elsewhere

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[Bellaireroad]

How about posting some pics?


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[Mr_B]

snapon market their boxes as painted on inside where competitors are not .
20% off still makes a snapon box over priced and you got defect & over priced .
get it swapped out for A1 boxes and don't waste your dime on new snapon boxes ever again .
Only way I buy snapon boxes is used ...
Even HF junk got some coating on inside lol.

 

[nes999]

snapon market their boxes as painted on inside where competitors are not .
20% off still makes a snapon box over priced and you got defect & over priced .
get it swapped out for A1 boxes and don't waste your dime on new snapon boxes ever again .
Only way I buy snapon boxes is used ...
Even HF junk got some coating on inside lol.

Matco boxes are painted on the inside. I got the outside of mine painted a different color and when I open it even mentioned the different inside (black) color.

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[buddylee1998]

snapon market their boxes as painted on inside where competitors are not .
20% off still makes a snapon box over priced and you got defect & over priced .
get it swapped out for A1 boxes and don't waste your dime on new snapon boxes ever again .
Only way I buy snapon boxes is used ...
Even HF junk got some coating on inside lol.

Excuse my jumping in here and ignorance. But I'm not familiar with A1 and in the market for a box myself

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[2oolhound]

I'm not sure what their ads say but take a look at my 35 year old top box, Post # 18 here: http://www.garagejournal.com/forum/showthread.php?t=236179

The inside back of the box as well as the inside of the double wall panels ain't painted either BUT after 35 years and TONS of abuse (just look at the rest of the photos) there ain't no rust. It didn't need paint there or they put some kind of clear coat in there.

There are quite a few threads covering this topic also.

 

[espyking83]

Have them come pick it up, you already have 1 boxes too many

 

[MikeF2316]

Here is the inside of my Snap-on box from 2013. So they can and do get the powder coating inside, at least on some of them.

 

[PelicanPines]

So it's not really damaged... it's got a manufacturing error/miss. I wouldn't take the 20%... I would send it back.

I buy HF... if they miss some paint... I just break out a rattle can and never think about it again.

 

[Ditch]

I'd ask for 50% off and spray it myself

 

[kwschumm]

It's almost like somebody who works at Snap-On recognizes your name and is messing with you...

 

[HanShotFirst]

Hi,

Was just curious to get some opinions on what i should do with my Snap on box fiasco.

The big picture:

Three years ago i bought a 40" stack. It was OK but i discovered the interior wasn't painted at all apparently it was a fluke and had slipped through. I received a 20% credit for this.

Second roll cab bought last year showed up..... Not painted on the interior too. I wasn't impressed at all and had a long discussion with one of the managers at Snap on HQ about quality control etc. I also received a 20% credit on this one and was assured it wouldn't ever happen again.

So bought a locker for the stack, it shows up and guess what. The interior isn't painted properly. The back wall is bare metal, the shelves have bare metal sections and to top that something is wrong with the door and it's buffed right through the paint on the main body at the contact point with the door.

So either im just incredibly unlucky receiving all these fluke faulty tool box's or Snaps quality control is utter ****.

I've been offered surprise surprise a 20% credit but i think i might just reject it and tell them to pick it up.

Has anyone else been this unlucky ? What did you do ?

Reject it, send this forum post to SnapOn management and tell them you're done with them for tool storage.

I get how people take real pride in ownership with SnapOn stuff, and I get how you probably really want a SnapOn box. But you're not getting what you want, and you're not getting what you paid for...even with the discount. SnapOn is just going to continue the same practices. Where I work, we learned if you EVER accept product that doesn't meet inspection or specs, you're about 500% more likely to receive bad stuff again in the future. We don't take discounts, and neither would I. Reject it, and demand they refund you in full, and pick up the tab for taking it back. Then inform them that's strike 3 for SnapOn tool storage.

Now that's what I would do...but it's your call. Best of luck to you sir in whatever you end up doing.

 

[Gmonkee]

I would bet most of them are not painted fully in the interior.

Its like the interior of the sockets crisis. It really doesn't matter in how the item functions.

 

[pstemari]

... Its like the interior of the sockets crisis. It really doesn't matter in how the item functions.

I'm guessing you live in Arizona? Around here bare steel will rust in what seems like seconds.

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[HanShotFirst]

For what you pay for a SnapOn box, I'd say it's a pretty darned big deal. There is no excuse for that kind of quality at that price. And as pstemari stated, in higher humidity areas, they would rust really quick...that's not cool. Anything not painted ought to be chromed or galvanized.

 

[jherb10]

I have purchased numerous Snap-On boxes, hutch, and lockers within the past few years. All have been painted or coated on the inside. I would demand that they take it back, send you a new one, and give you a 20% discount on the price you agreed upon, for making you wait.
John

 

[WittHay]

Quoting the 1993 Snap-on catalog "A special electro-deposition painting process provides total coverage inside and out for corrosion protection"

I'll check my year old KRA road box tomorrow, but I am pretty sure its fully painted on the inside.

 

[CR888]

I'm guessing if that's the third toolbox you have bought that's failed QC there would be many folks out there with similar boxes not painted properly. Snap On are meant to be better than that priding themselves on being a top tier tool co. Would you see those issues with boxes out of Taiwan??....makes you wonder.

 

[md21722]

What's interesting to me is I think I've heard of this before also from a U.K. forum user.

The only instances of rust problems I recall hearing in the U.S. are from boxes that are used in corrosive environments.

 

[Mr_B]

Bottom line is inner should be coated, if massive bare areas it production issue.
I've seen a few boxes with issues off the truck but that mainly as transported poorly and in no crate so your ten grand box turns up looking used :-/
seen spot weld and paint coverage issue on 3 new purchases.
I would never buy big brand boxes new as just too overpriced for what you get, everyone knows it yet plenty of people like j young still stupid enough keep paying for over priced stuff and not complaining enough on quality/retailer issues in after sales .
I had a few used and over the decades it made me money rather than loosing it, great used buy but easy way burn your wallet for new and snapon of today not what it use to be on lot of things . Bottom line is if buy snapon new be sure you getting perfection and customer satisfaction as you paid twice the product value for it .

 

[67King]

If they're powder coated, the interior not being covered is normal (faraday cage)......

I can't imagine the gun would be too big to fit inside the box. The place Cherry Bomb used to use for powder coating was near me, and where I bought my powder. Their guns were not automated, still completely done by hand. I can see the corners being a problem, but it reads to me like there are much bigger sections that are a problem.

 

[Strouty]

That is just how it goes when you live in Scotland.

 

[Rosso]

Heard from them today, they say i can't get another locker due to availability (it's black with a green door)

Sticking to the credit option though so unless they find one I'm going to tell them to take it back and refund me.

As others have said it's a premium price for a supposedly premium product, i have had cheap box's in the past from the Euro equivalent of harbor freight and they all were painted correctly.


I have thought about emailing head office etc, but Snap on UK customer service is a complete waste of time, brain dead idiots who just go by what the computer says.

 

[Tonellin]

Hilarious watching the snapon fanboys do mental gymnastics to justify this not being an issue. I'd be pissed and tell them to replace and give 20% for such a hassle

 

[Loscaldazar]

I can't imagine the gun would be too big to fit inside the box. The place Cherry Bomb used to use for powder coating was near me, and where I bought my powder. Their guns were not automated, still completely done by hand. I can see the corners being a problem, but it reads to me like there are much bigger sections that are a problem.

It's not so much an issue of the size of the gun, it's the voltage and electrostatic charges that build up and push powder away. The inside of any metal objects are a challenge to coat due to this. You can take steps to mitigate it (dissipate the charge build up, using a variable voltage gun, etc), but that's more expensive and harder to do, hence why most powder coated boxes have substantial areas missing on the inside. I have, however, never owned a tool truck box before, so my experience is with cheap homeowner grade stuff to the lighter end of heavy duty (but still affordable).

Per the pictures and advertisements others have posted, it looks like Snap On does specifically say they will coat the entire inside and that is the way it is supposed to be. Having 3 boxes for one person come with poor interior coverage is an indication that Snap On has a problem with the production of their boxes.

If it is anything like the flare nut wrenches being broached off center, it'll take them 5+ years to finally fix it. I love paying extra for Snap On's quick addressing of production flaws

Hilarious watching the snapon fanboys do mental gymnastics to justify this not being an issue. I'd be pissed and tell them to replace and give 20% for such a hassle

Odd, haven't seen any Snap On fanboys in here....but hey, if you want to start a Snap On/Anti-Snap On fight in this thread, you've made a good first step.

 

[jakemac]

I originally missed the fact that this was taking place in Scotland.
It doesn't change the fact that the situation is unacceptable.
I now wonder if the UK/Euro SnapOn boxes are made by a different division or even an outside company for that market, as opposed to the US market. It might explain (poorly) the difference in QC and the lack of acceptable response.

 

[Rosso]

I have wondered that too.

When i removed some drawers i noticed the drawer runners have china stamped on them....... Something they don't tell you on the website or catalogue or sales flyers. None of my own box's have made in America written on them.

 

[Mr_B]

Like I say buy used older snapon era boxes only in uk .
Is bit harder in UK finding used local enough and probably more so up in Scotland if you bit remote.
I found Sealey superline pro and some of premier tool cabinets very good solid boxes for prices you can find them for online. I have the AP5213TB with add on side cabinet as a home box and it superb for the price and drawers take some weight fine, the deeper premier range seem okay too but not own one myself.
They all coated on inside too, so is my 20 year old britool cabinet set .
Snapon are cheeky fookers for all the glossy bull they print in leaflets and ridiculous prices they try justify.
Personally I would get full refund even if need take it up with card via chargeback and buy used or other brand and save yourself a load of cash as you not getting the product quality or customer support you should be getting for the snapon premium ...
In the UK & europe with likes of stahlwille, facom, gedore, knipex & wera you don't need touch snapon much.

 

[G-Ram]

I'm not sure what their ads say but take a look at my 35 year old top box, Post # 18 here: http://www.garagejournal.com/forum/showthread.php?t=236179

The inside back of the box as well as the inside of the double wall panels ain't painted either BUT after 35 years and TONS of abuse (just look at the rest of the photos) there ain't no rust. It didn't need paint there or they put some kind of clear coat in there.

There are quite a few threads covering this topic also.

Did you ever finish fixing up that box?

 

[WhiffySpark]

I have wondered that too.

When i removed some drawers i noticed the drawer runners have china stamped on them....... Something they don't tell you on the website or catalogue or sales flyers. None of my own box's have made in America written on them.

I may have missed it but I'm just curious what level box it is? Kra?

 

[Skin]

Wonder if it varies by what level of box you purchased. For KRL/EPIQ they have humans in a huge booth that powder coat the whole thing in and out then the whole thing is coated again by machines.

Personally i'd take a "defective" box for a 20% discount and hit the inner areas with a rattle can over a mint one at full price.

 

[Fcvapor05]

I've had two snap on roll cabs, and both were coated 100% inside and out.

I would also not accept a box that wasn't coated correctly. Send it back OP.

 

[Krician]

@1:30 you see them coating

 

[WittHay]

Wonder if it varies by what level of box you purchased. For KRL/EPIQ they have humans in a huge booth that powder coat the whole thing in and out then the whole thing is coated again by machines.

I was wondering the same thing, checked my newish KRA road box and it is fully painted on the inside.

The KRA boxes used to be made in Newmarket, Ontario until they shut the Canadian plant down some years back. Possibility they subcontracted the manufacture of the European KRA's to another company.

My opinion is, that if you are paying Snap-on prices the box better be perfect.

 

[Mr_B]

Personally i'd take a "defective" box for a 20% discount and hit the inner areas with a rattle can over a mint one at full price.

rattle cans won't fix the china stamped parts or fact it not build in USA plants.
In UK you either buy older quality era snappy boxes or go other brands the current new is simply overpriced average boxes at best or if like OP internal and external defect overpriced boxes.
I would go used only and look at Mac boxes too, UK prices for new is a total HUGE waste of money for product quality and after sales support you get .

 

[ianguilly]

I had this issue back in 2012 with my classic locker the bottom had some bare spots I was pissed. Ended up getting $200 credit and some touch up spray paint. Haven't ever checked my 2015 box to see what the inside looks like.