New snap on socket set missing sockets???

[RH2]

Hi All,

I recently purchased set 144TMPB from an ebay seller. It arrived brand new with the shrink wrap. When I opened it, I thought it looked great. However, I checked each socket and found that there were 4 missing with duplicates in their place. For example, there were 3 9mm deep sockets, but no 10mm or 12mm.

I've never had this level of mistake in a relatively small set. Is this common? I've contacted snapon, but my question is, do you think they will help me out or am I going to have to try my luck with the ebay seller. I'm sure he didn't know as the set was sealed.

Thanks,
Robert

 

[Hammer1963]

This is not a Snap-on corperate issue being that you did not purchase them from an authorized Snap-on dealer. Many tool sellers have shrink wrap machines and I seriously doubt that they came from Snap-on like that. That's the chance you take with an eBay purchase, but eBay should cover the issue if you cannot get it resolved with the seller. Good luck!

 

[RH2]

Oh man, not what I wanted to hear. Thanks though!

 

[Hammer1963]

Sorry, but eBay is very good about keeping their customers happy. The resolution may take awhile but you should be covered

 

[Chaznsc]

You shouldn't even have to pay to ship it back. Contact the seller first then initiate either a return or file a case. I wouldn't fret, eBay has your back.

 

[just a noob]

Are they Snap On sockets or some other brand? I got a metric 1/2 set direct from Snap On with 2 24mm sockets in it.

 

[RH2]

They are all snap on... I don't think anyone is at fault... Just very strange. I've contacted the seller and emailed snap on just to see.

 

[Dmoen]

I have had this also happen right off the truck.

 

[danski0224]

The big question is: Is the inside of the socket painted?

 

[logical]

I see more and more new snap on stuff on Ebay where sellers seem to have multiple or a seemingly endless supply of the same item. I assume this is a truck operator selling to a cousin who he passes off as a big commercial customer he has.

 

[ChevyEFI]

from an ebay seller.


I've contacted snapon

 

[Shiftless]

I have had this also happen right off the truck.

That is really amazing to me. Top quality tools with the personal service of the tool truck for added value. And they can't even figure out how to assemble a complete set of sockets without screwing up?

 

[George in Rancho Cordova]

My employer bought a large SnapOn tool assortment with tool boxes.
The sockets and such were not in sets, like retail sales. They were sealed in a number of plastic bags, not complete sets in each bag.
Our guess is that this discourages pilfering in transit, and forces the buyer to inventory the contents while sorting the pieces out. There were missing and duplicate tools, especially sockets.
The dealer didn't seem surprised, and readily exchanged/ replaced as needed.

 

[shawhite]

If the sockets are new trade them out with your snap on guy. Mine has done this for me a couple times even though I told him I got the sockets of eBay. Doesn't hurt I have spent quite a bit of money with him. 4 wrong out of a 12 piece set seems odd.

 

[3baygarage]

I'd not get the company involved as there's a good chance wasn't an authorized dealer.

Is that the red box set that comes closed? That would have prevented anyone from seeing what was inside.,

 

[RH2]

I've contacted the seller... Hopefully he can warranty them. We'll see!

 

[logical]

New snap on socket set missing sockets???

A real Snap On fan would have described it as having extra sockets.

 

[Charlief]

So you buy it off EBay and expect Snap-on to fix the problem?

Seriously you guys amuse me.

 

[Olafur]

Odd, the common sizes 10 and 12 are replaced with the "hardly ever used" 9mm.
Hardly a coincidence IMHO.

 

[RH2]

Hi Guys,

Just an update here. Maybe I'm naive, but I really don't think there was anything nefarious here. The package was sealed. What would be the advantage to a seller to open a sealed kit, replace a few sockets with lesser used sizes, sealing it up and selling it as new? Seems like a lot of work for very little if any gain. The fact that others have had the same thing with new sets right off the truck makes me think it is a pick and package issue at snap on.

Good news for me, the seller already sent me a shipping label to return it. As far as not being a snap on problem, that's probably true as I didn't buy direct from them. It does make me question the resale price of tools though. If the warranty is null and void after the original purchase, should there be much premium for used snap on tools? That's probably a discussion for another day!

Thanks,
Robert

 

[Loscaldazar]

Every company I've bought any socket sets from I've had this issue. Sk sent me a 7/8 in a metric set (instead of a 21MM), a 4MM (instead of an E4). Pittsburgh Pro of the three sets I bought, each one had a double of a socket and missing another. Craftsman and Armstrong Sockets sets (my first socket sets) I also ran into this issue one or two times. I just bought a gearwrench 3/8 drive pass through set and they sent me two 17MMs and no 18MM. Ordered a snap on pliers set, and got a wrong pair in there. There are other occurrences, but I can't remember. All were easily remedied (except the gearwrench set, which I haven't called in for yet).

And seeing as how these are brand new, I see no problem with contacting snap on about it.

 

[uart]

Good news for me, the seller already sent me a shipping label to return it.

I'm surprised that he didn't just send you the 10 and the 12 along with a return envelope for the two 9's. Postage would have been a lot cheaper. Unless of course he plans to exchange the entire set to his own supplier.

 

[bobdell]

It does make me question the resale price of tools though. If the warranty is null and void after the original purchase, should there be much premium for used snap on tools? That's probably a discussion for another day!

The warranty would not be null and void.
The warranty is for defects.

I would be very surprised if any manufacturer warranties a packaging issue with something bought 2nd hand. It's not from an authorized dealer.

 

[franzdom]

...from an ebay seller...I've contacted snapon...

Did you disclose where you bought them when you contacted Snap-On?
I think I know what the answer is.

 

[franzdom]

Hi Guys,

Just an update here. Maybe I'm naive, but I really don't think there was anything nefarious here. The package was sealed. What would be the advantage to a seller to open a sealed kit, replace a few sockets with lesser used sizes, sealing it up and selling it as new? Seems like a lot of work for very little if any gain. The fact that others have had the same thing with new sets right off the truck makes me think it is a pick and package issue at snap on.

Good news for me, the seller already sent me a shipping label to return it. As far as not being a snap on problem, that's probably true as I didn't buy direct from them. It does make me question the resale price of tools though. If the warranty is null and void after the original purchase, should there be much premium for used snap on tools? That's probably a discussion for another day!

Thanks,
Robert

There's not much to discuss:

2. Personal Use Warranties for Products.
"This warranty only extends to the original Customer and cannot be transferred or assigned."

3. Warranty – Professional Use for Products.
"Snap-on warrants to Customers who purchase Product from authorized Snap-on distribution channels for use in their profession"

https://www1.snapon.com/display/termsofsale.nws

 

[SMKS]

I'm going to agree that it probably came from Snap-on that way. That's actually not an uncommon issue with socket sets. It sounds like SO had someone especially inept packaging them that day, though. That's a significant amount of errors.

It's headed into the tinfoil hat realm to think a seller took a new set, opened it, swapped sockets and then resealed it.