Wamsutta
Well-known member
The Williams #23533 are excellent strippers. You can get them at Amazon.
http://ecx.images-amazon.com/images/I/61x3xO6jfeL._SL1500_.jpg
Nice quality control Snap On. WTF?
- Thread starter radgto
- Start date
The Williams #23533 are excellent strippers. You can get them at Amazon.
http://ecx.images-amazon.com/images/I/61x3xO6jfeL._SL1500_.jpg
Somebody must have loaded the rivet machine with the wrong parts. Sounds like they made an engineering change and did not get rid of the old stock. If there are 2 people in just this thread alone then I bet they sold hundreds this way.
I work in manufacturing and most parts I deal with don't have any kind of quality inspection until it's all assembled and tested. Pretty terrible system but good inspection is expensive.
I work in manufacturing and most parts I deal with don't have any kind of quality inspection until it's all assembled and tested. Pretty terrible system but good inspection is expensive.
d.mcfarland
Well-known member
I called this morning and the guy took my information and is sending a new pair. Easy enough. Still though, should have been caught before it left the warehouse, let alone, the factory.
LOL
go work in a manufacturing plant for one day and tell me that catching 100% of under-quality product is possible.
almost sounds like a new age sense of entitlement, everything must be perfect.
just be glad they have a good policy on defective and bad items. if they had 100% no problems with anything they wouldn't even need a policy. so now you know why companies offer solutions like this.
d.mcfarland
Well-known member
Perfect? I think not. They are far from perfect. But I expect that the quality control department can see that literally the 2 piece item is incorrect. That's common sense.
I feel that I am entitled to a functioning pair of pliers from the get go. I paid $40 and waited 2 months.
And yes, I agree they dealt with the problem with no hassle to me. I'm thankful for that.
I feel that I am entitled to a functioning pair of pliers from the get go. I paid $40 and waited 2 months.
And yes, I agree they dealt with the problem with no hassle to me. I'm thankful for that.
They replaced them... End of story
QC issue has been resolved. Now stop complaining on the internet and go use them 
Flivver250
Well-known member
It could be worth a fortune like a 1955 double striker penny!
like i said.
once you get past that and understand that you are buying products that are mass produced for humans by humans, then we can move on.
until then, go find out how a manufacturing process works or just complain more to snapon til you get that free hat.
i could give you a 100 examples of how this stuff works but i have a feeling it'll be falling on deaf ears.
schmelpboy
Banned
- Joined
- Jun 24, 2012
- Messages
- 1,717
Think that's bad? I bought the new impact in green, because it was...green. I traded in my old one; I used the new lithium one 4 times, and it broke. You'd pull the trigger, nothing would turn, and the light in the front would just flash. I didn't even own it for 4 days. My dealer took it back and said I'd see it in 2 weeks. I just got it back yesterday...After a lot of crying and moaning about it....2 months later. For the kind of money I spent, they should've handed me a new one since it was 4 days old. An impact isn't something you can just ignore for 2 months and use something else. I'm a die hard snappy buyer/owner/user, but I've significantly cut back on my snappy spending after that ordeal....And I'm the guy that buys ALL of the tools for our company. I don't use that as leverage when I'm talking to my dealer or snappy directly, but some things do rub guys the wrong way. Everything I've seen in the last couple of years tells me snappy is going downhill as much as I hate to say that.
Loscaldazar
Well-known member
- Joined
- Feb 23, 2013
- Messages
- 2,385
How do you expect a business to inspect every single piece they make? It simply doesn't work that way. Random inspection has been the standard for centuries, and is effective in capturing the vast majority of defects. Even if they did inspect every piece, this could have easily passed by. They would have picked them up, looked at them, and noticed no major defects (they "Look" ok, even though they are not upon closer inspection). Only very small businesses are capable of inspecting every piece they make, not those that manufacturer thousands (hundreds of thousands) of pieces.
The cost/benefit is not there. It is cheaper for them to replace the occasional defect that slips by QC, rather than spend millions inspecting every single piece that comes out of their factories.
Farmall450
Well-known member
Definetly worth some coin on eBay soon enough!
schmelpboy
Banned
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- Jun 24, 2012
- Messages
- 1,717
I've got a green handled set of these cutters that are double stamped on the metal, so it makes you think your eyes are fuzzy when you're looking at the snap-on logo. Starting bid 500 bucks sound about right?
Robot would have make less error. Sometime the QC issues are done intentionally. I used to know someone that work in the assembly line at GM. If GM doesn't give what the workers wanted, he would intentional installed thing incorrectly or damaged the component. Worst still, I also used to know another that work for a company that make components for passenger aircraft. He would pound on sensitive test equipment when he is pissed. I hate these type of vindictive people.
I, too, am VERY UNIMPRESSED with the quality of some snap on tools that I've gotten lately that are BRAND NEW! I bought a semi deep socket set, 1/4", and noticed that some of the sockets weren't fully cleaned out, a brand new 3 piece flex head ratchet set in whcih one of the ratchets had dings in it, and just yesterday, a brand new radiator hose pick set where one of the picks has some cuts in the handle and another one has chipped chrome on the pick head itself. It's UNBELIEVABLE to think that all these BRAND NEW sets that I have gotten from DIFFERENT PEOPLE, even on here underneath the classifieds are in this bad of shape OUT OF THE BOX! I'm gonna end up calling Snap On tomorrow and see what can be done because this is making me sick to my stomach!
71firebird400
Well-known member
- Joined
- Oct 25, 2016
- Messages
- 142
You just dredged up three ancient threads to complain of your Snap-On tools making you “sick to your stomach”.
The internet might not be the place for you.
The internet might not be the place for you.
I worked for a CNC job shop. One morning the bosses moved me to a new machine that was been running aluminum hydraulic cylinder pistons. I ran the first one of the day and measured it and it was .025" undersized. I corrected the offset on the lathe and ran another and it was good. I got thinking and grabbed one out of the half filed bin, and it was .025"undersized. I dug through he bin and the 150 or so parts in the bin were undersized. The boss walked by and I told him, and he started measuring and was getting a bit agitated. We went back in the warehouse to a bin with about 300 pistons and stated digging and we almost got to the bottom before were found some that were proper sized.
Apparently the machine operator the day or two before changed a carbide insert, read the micrometer .025" off and changed the offset in the machine and ran the rest of the day that way.
Not much was said, but the boss brought in the bin from the warehouse and the worker from the day before and handed him a micrometer and told him to start measuring. He was about crapping himself by the time he scrapped out roughly 400 parts. We had decent bosses, and they didn't say much to him. Having him sort through and measure the bin of bad parts got the point across.
About that time the bosses started spot checking parts a couple times a day.
I replied to your other thread before I saw this one too. What are you trying to accomplish by replying to a thread that is from 2014 with the same comment about a non issue on both? If you as so concerned about a mark on a soft handle, why don't you buy off a truck so you can inspect them before you buy them (I am sure your dealer will really love doing business with you), or buy off the snap on website, so you can complain to QA when they arrive and you are not satisfied?
I wouldn't think their customer service will help you out seeing how you bought it from a third party, I know I wouldn't.