No wonder Sears is in trouble!

[chewy7]

I have taken in a bunch actually broken craftsman tools over the last couple months that my dad had on our farm from the last 20 years of actual use and had been broken for some time , but never because something was rusted up or destroyed in fire WOW! The ones i got replaced were ones that got used a lot and never resold them for profit . I have replaced a few broken wrenches, a socket or 2, a bent slide breaker bar and a few screwdrivers, and some ratchets that simply stopped working even though that i tried to take apart to clean and lube but couldn't. Those tools see actual use

 

[route246]

They made a deal. They knew the risk and reward. They have to live with it.

 

[TOOL MASTER]

Sears made the warranty....hell i remember guy dumpster diving behind sear of hollywood in the 60s.... They would be grabbing all the returns and running back in to get new tools.......

 

[rsieracki]

one thing everyone fails to point out in these countless threads about "warantee" abuse... every time one of us buy "NIB/ UNOPENED CMAN" we see on CL, ebay, flea markets, here in the classfieds etc we most likely contribute to the problem buy providing income for the very people we all complain about abusing the warranty for a profit.

 

[chewy7]

Sears made the warranty....hell i remember guy dumpster diving behind sear of hollywood in the 60s.... They would be grabbing all the returns and running back in to get new tools.......

 

[otis66]

When I was on my last job (12 mechanics on the day shift) and I had to go to Sears for somthing I would ask all the mechanics on my shift if they had any warranties for Sears. Somtimes I would have a half bucket of tools. I do not go to Sears just to replace one broken socket.

 

[WhiteTrash]

one thing everyone fails to point out in these countless threads about "warantee" abuse... every time one of us buy "NIB/ UNOPENED CMAN" we see on CL, ebay, flea markets, here in the classfieds etc we most likely contribute to the problem buy providing income for the very people we all complain about abusing the warranty for a profit.

The only tools I have bought second hand is a set of Craftsman RHFT ratchets that they do not make anymore. If I am wanting to buy a tool with a warranty, I am going to buy it from the place that made the warranty. Perhaps that just goes back to having morals.

 

[Zebu Fellenz]

1% here too, heck I even felt bad when I warrantied wrenches that had chipping chrome because they weren't really broken...

 

[Ritter4.0]

I warranty broken used tools as I come across them. In fact I did just this to test the Snap-On man at my shop that I have not dealt with yet. When I walked on the truck, he was in the middle of replacing another guys pliers. He knew he didn't sell me my screwdriver, but he took it without hesitation and replaced the tip. I am buying some tools from him now, so it was a win-win deal for him and me.

If the store or tool truck dealer refuses to warranty the tool, I don't try to make them. From what I am reading in this thread is that someone else should not warranty a warrantable tool they did not buy new. If they do this they are single handedly responsible for the movement of tool companies to China.

But its okay for you to warranty your deceased grandfather or great uncles tools for you to use, right? You didn't buy the tool so why should you be able to warranty it? How is this any better than doing the same with a tool from the yard-sale, pawn shop or flea market? I don't think it is.

I see this as no different than using a lot of coupons at the same store to get over 50% off. The store printed those coupons to be used. Tool manufacturers probably gave their tools warranties to be used too. Just like a store predicts a certain percentage of coupons will get used, more used than predicted are not going to send the store out of business. The same probably goes for tool companies.


I guess I have no morals at all........

 

[Strouty]

I honestly think everyone on this board has and or will warrantee a tool with vague circumstances. I have purchased used tools and got new tools under the warranty. I will continue to do that in the future as well. I also buy thousands of dollars worth of tools every year. I don't warranty to re-sell them, but I don't feel like we should judge anyone for doing it. If he was the original owner would people feel differently, if he wasn't reselling them would that make it better? If you have ever bought a tool at a great deal, did you wonder if it had been stolen? I can remember in high school there were a few kids that could steal anything, they would sell new DVDs for $5 at lunch and after school. These same kids are now adults fencing stolen goods on craigslist and ebay. I would bet that any great deal on a new or used tool anyone on this board has purchased might have come from a similar situation.

 

[skeletonizer]

1%. Karma is a bit¢h.

 

[jveretto]

Legal & moral are different. But then I sleep well.

 

[garfunkle24]

I honestly think everyone on this board has and or will warrantee a tool with vague circumstances.

Nope.

 

[Ritter4.0]

Nope.

Even if you bought it new you still wouldn't?

I sure hope none of you 1%ers sell any used tools. If you do you may be contributing to the reason this thread and others like it were made.

Just because I can does not make it wrong either.

This argument is just like the Snap-On-is-for-pro's-and-if-you-don't-have-any-you-aren't-a-pro argument. It never gets settled, and does nothing.

 

[garfunkle24]

Even if you bought it new you still wouldn't?

I generally don't abuse my tools and on the rare occasion I do use them beyond their design parameters, I fully expect them to break, smash me in the teeth and/or cost me money.

I also buy 99.9% of my tools brand new.

Not trying to be a DB, it's just true.

 

[Strouty]

I sure hope none of you 1%ers sell any used tools. If you do you may be contributing to the reason this thread and others like it were made.

This was my point exactly, in one way or another we have all contributed.

 

[Ritter4.0]

I generally don't abuse my tools and on the rare occasion I do use them beyond their design parameters, I fully expect them to break, smash me in the teeth and/or cost me money.

Just the same, the company that made the tool fully expects their warranty to be used incase a tool breaks. I'm all for repurposing tools that have no warranty, but if it can be easily warranted, then I will warranty it. I think you are screwing yourself by not getting the tool replaced, especially if you bought it new.

 

[Strouty]

Same argument different thread, I think I am going to bead. I am a poet!

 

[Skin]

I don't think you did anything wrong. The Craftsman hand tool warranty clearly states:

"CRAFTSMAN HAND TOOL FULL WARRANTY If this Craftsman hand tool ever fails to provide complete satisfaction, it will be repaired or replaced free of charge."

So, tell me again how this is wrong?

The hand tool wasnt the problem, the damage caused by a completely unrelated event was. Its no different if you hacked and bent your Cman tools just for kicks, would you call that a tool failure? I wouldnt...well unless you're the tool.

 

[WhiteTrash]

If I bought it from them, then I will warranty it from them. Because I did pay for that warranty. If you are buying it secondhand, you are not paying for the warranty, and thus, should not be taking advantage of the warranty.

And you will not see me selling any used tools, new tools, or any tools for that matter.

 

[bargainzplus+]

I am not a bad guy for doing this and hope no one sees it as weakness. I see it as the company made the initial sale and the warranty is what brings people into sears in the first place. I would not warranty out a tool unless it was unoperable and thats what I did. I talked with the store manager and called Craftsman club beforehand to make sure it was perfectly within reason of policy and the manager's discretion. Sorry to offend any of you within the process

 

[NinetyTwoFifty]

i am not a bad guy for doing this and hope no one sees it as weakness. I see it as the company made the initial sale and the warranty is what brings people into sears in the first place. I would not warranty out a tool unless it was unoperable and thats what i did. I talked with the store manager and called craftsman club beforehand to make sure it was perfectly within reason of policy and the manager's discretion. Sorry to offend any of you within the process

You did not do anything wrong or immoral. Period.

 

[route246]

The warranty is bundled with the item. It is not separable. You get no discount for waiving the warranty.

 

[garfunkle24]

Sorry to offend any of you within the process

No offense taken. We're all big boys and girls here.

 

[2oolhound]

Sears hand tool warranty...

"If for any reason your Craftsman hand tool ever fails to provide complete satisfaction, return it to any Sears store or other Craftsman outlet in the United States for free repair or replacement."

They wrote it in a time when people had more integrity.

It's overdue a revision.

+1 Maybe they'll start making us keep receipts like everywhere else with similar warrantees.

Guess I'm a 1%er too.

If you really look at the warrantee:

"If for any reason your Craftsman hand tool ever fails to provide complete satisfaction, ...

In this situation the owner bought the tool like that so it didn't fail him at all. I take this warrantee to mean you are using the tool and it breaks NOT you scrounge around to find failed tools so you can take advantage of a good warrantee.

 

[bargainzplus+]

No offense taken. We're all big boys and girls here.

I know if I didn't buy those at that sale the next person would've. I take advantage of deals and pass them on and sometimes make some money in the process. I cannot truly give an opinion of whether this was moral or not unless I was an outsider looking in.

 

[bargainzplus+]

+1 Maybe they'll start making us keep receipts like everywhere else with similar warrantees.

Guess I'm a 1%er too.

If you really look at the warrantee:

"If for any reason your Craftsman hand tool ever fails to provide complete satisfaction, ...

In this situation the owner bought the tool like that so it didn't fail him at all. I take this warrantee to mean you are using the tool and it breaks NOT you scrounge around to find failed tools so you can take advantage of a good warrantee.

Either way you look at it whether you buy it new or secondhand, it becomes your property and from that point on there is no indication that only the original owner has the say-so, so there are plenty of ways to determine that warranty.

 

[RM209]

Just to provide a bit of clarity to this discussion, Sears loses almost nothing when these tools are turnd in for warranty; they go back for full credit to th OEM (Danaher, Pratt-Read, etc.). Although I'll acknowledge there is a transaction cost in exchanging the broken tool, Sears does get an experinced user back in their tool department, for which there is clearly a value to Sears.

Although there is a cost to the OEM's, it can't be too bad, or they would have stopped doing it yars ago; Pratt-Read is so flush with cash, their parent company bought the assets of SK.

 

[garfunkle24]

I know if I didn't buy those at that sale the next person would've. I take advantage of deals and pass them on and sometimes make some money in the process. I cannot truly give an opinion of whether this was moral or not unless I was an outsider looking in.

No moral judgement made here, just not how I roll.

 

[pipsters]

I am not a bad guy for doing this and hope no one sees it as weakness. I see it as the company made the initial sale and the warranty is what brings people into sears in the first place. I would not warranty out a tool unless it was unoperable and thats what I did. I talked with the store manager and called Craftsman club beforehand to make sure it was perfectly within reason of policy and the manager's discretion. Sorry to offend any of you within the process

I don't think people really have too much of an issue with you buying them for pennies, and exchanging them to use them. They just have a problem with you profiting off of Sears corporate and by extension us customers backs while Sears takes one in the shorts instead of Sears actually making the profit.

Logically, it's not as if the tool failed to provide satisfaction - they were lost in a fire. The tool did not fail.

Fortunately for Sears, only a few select people stoop to your level.

 

[pipsters]

I know if I didn't buy those at that sale the next person would've. I take advantage of deals and pass them on and sometimes make some money in the process. I cannot truly give an opinion of whether this was moral or not unless I was an outsider looking in.

In all seriousness, this passes your sniff test? I mean honestly. You find nothing immoral about doing what you do?

 

[Toolhorder]

I know if I didn't buy those at that sale the next person would've. I take advantage of deals and pass them on and sometimes make some money in the process. I cannot truly give an opinion of whether this was moral or not unless I was an outsider looking in.

Who cares what others do you are your own person and make your own moral decisions.
I can go around everyone in traffic on the freeway like I see other people do DAILY but I don't because it's not right. By your argument I should just do it because others are going to?
You clearly have issues with your moral compass. Seriously I'm not trying to make fun of you I hope you wake up after reading the countless replies on this thread and come out of the haze.

 

[pipsters]

Just to provide a bit of clarity to this discussion, Sears loses almost nothing when these tools are turnd in for warranty; they go back for full credit to th OEM (Danaher, Pratt-Read, etc.). Although I'll acknowledge there is a transaction cost in exchanging the broken tool, Sears does get an experinced user back in their tool department, for which there is clearly a value to Sears.

Although there is a cost to the OEM's, it can't be too bad, or they would have stopped doing it yars ago; Pratt-Read is so flush with cash, their parent company bought the assets of SK.

Hmmm. Are you 100% sure? I would bet that Sears is providing the warranty, not the manufacturer in this case.

The assets of SK were bought for a few million dollars, honestly that doesn't really show if a company is flush with cash or not.

 

[WhiteTrash]

I apologize for being a part of this. It is obvious that you don't have a problem with what you do, and that I do. It is obvious that neither one is going to change our minds. Instead of wasting each others time, I will stop commenting and following this thread. I wish you the best in the future.

 

[Wrenches of Death]

It is no wonder Sear is having to start making tools in China.

After looking at the quality of their standard raised panel ratchets for the last five years, China will probably be an improvement.

I broke a 1/2 breaker bar a couple of months ago that I bought in the early 1970's. The thing they replaced it with is a mere shadow of the original.

I really dread breaking anything today because odds are, the replacement isn't going to be anywhere near as good as the original.

WoD

 

[azcactus]

Add me to the 1% group.

 

[jmauld]

Personally, I'm annoyed by anyone that frequents yardsales and estate sales just for the purpose of marking the stuff up and reselling it.

There are plenty of people who take advantage of these sales because they intend to use the stuff. Not to mention the people that go to the sales because they simply can't afford new stuff.

However, I tolerate that because it's the basis of a capitalist society. This, I just can't agree with.

 

[Toolhorder]

Personally, I'm annoyed by anyone that frequents yardsales and estate sales just for the purpose of marking the stuff up and reselling it.

There are plenty of people who take advantage of these sales because they intend to use the stuff. Not to mention the people that go to the sales because they simply can't afford new stuff.

However, I tolerate that because it's the basis of a capitalist society. This, I just can't agree with.

Yeah I agree with you on the reseller's. I go to quite a bit of yard sales, estate sales, weekly flea markets and it's annoying to see the same group of people at every place you go to trying to offer the owner's of tools nothing just to be out on Sat/Sun at the flea trying to sell it for a 400% markup. I'm all for making a buck but these people are not tool people just reselling roaches.
I usually buy to use and I sell what I don't need. I usually sell at a fair price (way lower than most of CL) because I don't want to relist 50 times and wait 2 years to sell stuff.
Getting a deal is a big challenge as of late. I used to post a wanted ad maybe once a month on CL and now if I post an ad it's gone in 5 mins. and the same people flag it off and repost daily looking their own wanted ad for truck brand tools. Crazy.

 

[treasureseeker]

Sears is in trouble as the generations that grew up with fathers who passed down the Craftsman name are dying out and Craftsman inconsistent quality is losing people’s trust. They didn’t make a clear line in quality between Craftsman and Craftsman pro. You used to get Craftsman or their lessor brand such as Sears, Dunlap or Companion. With having constant sales people expect to get a deal and they have become the discount tool company and now we have the Asian route.

Many years ago I bought a bag of Craftsman sockets at an estate and turned them in for new and tried to sell them on eBay, no one bid with starting at what I had into them. I donated them to the Goodwill. I haven’t been to an estate sale since. I look at the ads occasionally but all I see now are a table of rusted tools.

 

[bamackc]

It's a cheep poor tactic that is not honorable IMO, but who am I to judge what someone else dose.

I'll do as my father always taught me, "worry about yourself and no one else".

Right or wrong only matters to the things that I do right or wrong.

If someone choses to be a cheating SOB then that lays on their shoulders, not mine.

worry about yourself and no one else