Northern Tool Does NOT stand Behind their Products!!

[clubairth]

Just a quick question?
Has anyone actually had to use the Northern Tool Warranty?

I paid extra to purchase a 3' flexible compressed air jumper hose. This was a made in the USA product which I like to support when I can.

This hose has catastrophically failed and blew the end off the connection. Let me tell you a 3/4" outlet screaming wide open with 175 psi is LOUD!!

Just glad I was not standing next to it when it let go! I was about 10'-15' away and ran over and shut the breaker off.

Now the problem is Northern Tool says it's over a year old so no coverage? Sorry when anything fails outright from poor manufacturing you need to replace it!!

I will now buy a chinese made flexible stainless steel covered hose for LESS than I paid for the USA made rubber hose. Maybe I am being too picky but take a look at how this failed. A quick inspection and the answer is obvious. The hose was made wrong and the Aluminum crimps were not crimped down hard enough to retain the hose.

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[speed bump]

It's over a year old and the warranty is for 1 year and from rapid air. Why don't you quit whining on the internet and call rapid air and see what they will do?

 

[unslow1]

I would never have even called. It's obviously out of warranty.

 

[NUTTSGT]

Most places won't warranty something out of warranty. If this is a product built by a specific manufacturer like Rapid Air, you might want to shoot them an email.

I'd suggest visiting your local TSC or farm supply and buying a hydraulic hose for a replacement.

 

[j p smith]

An experience I had. Went in and told them, yes, it is out of warranty, but please take a look. One guy laughed and said sorry, but by the time I got to the door the other counter guy asked if he could take a look. He took one look and said wait a minute and went back and made me a new hose. Turns out they had a guy that worked for them for a short time and this was not the first return. Counter guy that laughed didn't last too long either. Never hurts to give them a chance to make it right.

 

[Handyfarmer]

I just used a hydraulic hose with the appropriate threads they will hold 1500 to 5000 pounds depending on the hose.

and on the other hose, cut off the furl and possibly cut off the hose end (an inch or so) that was in the ****** put it back on and use a worm drive clamp on it,

 

[clubairth]

Sorry good point!
Yes I have contacted Northern Tool but not Rapid air.

Yes it's over a year old and if the end had not blown off I would not have asked for a replacement. But I work in the oilfield and we manufacture a lot of stuff with hoses. ALL pressure rated hoses run with a 4 to 1 safety ratio.

In other words a hose end connection is rated at 4 times the pressure rating of the hose. This is because the absolute worse thing that can happen during a hose failure is for the end to blow off. You ALWAYS try to make the hose fail in a different way so the hose does not beat everything to death before the pressure dissipates. (Hose Whip)

The hose has a 190 psi rating which seems very low but I was even below that pressure when she blew.

Let's see if Rapidair can help.

Yes I have repaired many leaking hoses by cutting off the end ferrule and using a worm drive clamp replacement. Maybe on this one I will to since the hose is good. However looking at the construction I think I will cut the other end as well and use a worm clamp for added safety!
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[gdocktor3]

I have 5 or 6 Goodyear USA hoses and a Matco whip ranging from 1/4"-1/2" and not one has failed. So before you buy a Chinese hose for 1/2 the price, stainless steel wrapped of not, take a look on eBay for a Goodyear.

 

[Professur]

Might want to petition the powers that be to retitle this thread then.

 

[Showkey]

Good reason to shut the power off to the compressor when your not in the shop.

 

[justme-]

When warranty is up, warranty is up. The manufacturer may extend a courtesy to you if you call them, but they are in no way obligated to. This applies to any company...were all a bit spoiled around here from the tool companies warranting everything an anything even when it's not their fault.
Where I work we are authorized service for Northern. They have been a pleasure to deal with and from a personal perspective, unless the end user failed to put in engine oil they have never even balked about any issue or repair we've files with them. 90% of the time they call us to let us know the unit is coming before the customer ever shows up with it. I would not hesitate to buy do business with them.

 

[LT5 John]

I researched the 3/4 pressure hose for my Quincy compressor. I ordered from McMaster-car-this hose is good for 300psi...http://www.mcmaster.com/#air-compressor-hose/=1142za8

 

[kunkernator]

Many factors could contribute to the premature failure of the hose, but the jist of it is you paid for a product with a one year warranty, did you get the one year warranty out of it?

And Northern Tool has done NOTHING wrong, as far as I am concerned, they would've honored the one year warranty as stated. You are giving them an undeserved bad rap, especially with the title of you thread.

And to answer your question, YES I have warrantied many tools with Northern Tool, and I have NEVER had a bad experience.

This should be a thread regarding the quality of the product you purchased, not the 'poor service' regarding a warranty that is non-existent.

 

[ZRX61]

I use that clear pvc tubing that has the white fiber reinforcing grid in it. 1/2in internal dia. The piece on my compressor is 19 years old, only issue is that I've had to tighten the hose clamps at each end....... twice.

This stuff:

 

[jd_1138]

Wow, we are so accustomed to putting up with shoddily made ***** matter products that when an item fails barely out of warranty, people accept it and call the OP a whiner. Sure it's out of warranty, but it's reasonable to expect an item to last at least twice as long as the warranty period?

We'd all go nuts if our $20k cars suddenly quit running when they hit 60k miles (end of warranty).

 

[Dave Paulson]

I have had good luck with Parker pushlock hose. You need to use pushlock fittings
Dave Paulson

 

[1950mercury]

Why would you buya hose rated for 190 lbs for a system that you are running 175 pounds in. You could have that much error in what the gauge is reading. I'd say it's your fault and buy a higher rated hose.

 

[Coolabah]

When warranty is up, warranty is up. The manufacturer may extend a courtesy to you if you call them, but they are in no way obligated to. This applies to any company...were all a bit spoiled around here from the tool companies warranting everything an anything even when it's not their fault.
Where I work we are authorized service for Northern. They have been a pleasure to deal with and from a personal perspective, unless the end user failed to put in engine oil they have never even balked about any issue or repair we've files with them. 90% of the time they call us to let us know the unit is coming before the customer ever shows up with it. I would not hesitate to buy do business with them.

Agreed. The other side of the story is that it is WAY too easy to dis a company nowadays, then even if they then bend over backwards (whether they were obliged to or not ) .... there are few OP's who will come back and say that.
I also believe that a 12 month warranty is just that - 12 months. If this 12 months was then to become a "12 months on paper but everyone expects it is valid for 13/14/15/36 ++ months .... then the selling price of the product will HAVE to go up. Simple business 101. I kinda figure if it lasts 12 months nowadays then any manufacturing defects will have probably shown up.

disclaimer : I am envious of the excellent service prevalent in the USA. You guys have it so good !

 

[speed bump]

Sorry good point!
Yes I have contacted Northern Tool but not Rapid air.

Yes it's over a year old and if the end had not blown off I would not have asked for a replacement. But I work in the oilfield and we manufacture a lot of stuff with hoses. ALL pressure rated hoses run with a 4 to 1 safety ratio.

In other words a hose end connection is rated at 4 times the pressure rating of the hose. This is because the absolute worse thing that can happen during a hose failure is for the end to blow off. You ALWAYS try to make the hose fail in a different way so the hose does not beat everything to death before the pressure dissipates. (Hose Whip)

The hose has a 190 psi rating which seems very low but I was even below that pressure when she blew.

Let's see if Rapidair can help.

Yes I have repaired many leaking hoses by cutting off the end ferrule and using a worm drive clamp replacement. Maybe on this one I will to since the hose is good. However looking at the construction I think I will cut the other end as well and use a worm clamp for added safety!
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Just read this while waiting for the rig I'm on to finish rig repairs. If we are basing this on oil field reliability your hose is about average (at least on the drilling side).

Also did you talk to rapid air yet?

 

[B_Bimmer]

This is the dumbest thread ever. Pull the old crimp off, shove the hose on, throw on a hose clamp. My gosh, why do people have a shop if they can't put their pants on. You wasted far more time driving around and whining about it then it would taken to fix it. Did they fail at their crimp, yes, do it right yourself and move on.

 

[bushmechanic]

Wow, we are so accustomed to putting up with shoddily made ***** matter products that when an item fails barely out of warranty, people accept it and call the OP a whiner. Sure it's out of warranty, but it's reasonable to expect an item to last at least twice as long as the warranty period?

We'd all go nuts if our $20k cars suddenly quit running when they hit 60k miles (end of warranty).

A warranty is a contract. You sign it when you buy the product.

Whether or not it should have failed is irrelevant. Rapid Air offers a twelve month warranty covering defects in material and workmanship. That's it.

They don't even warrant their products as suitable for any specific purposes.

It's always best to look for manufacturers that have a bit more faith in their products and/or customer service teams, because it takes balls to go past a one year guarantee on something like this.

Rapid Air may just replace the darned thing; most manufacturers will if you ask them, but they are under no obligation to do so.

I'm with you on expecting more, but sometimes a few more pennies will put you in a better position. Also, this failure could very well be an anomaly. It happens. Everyone cranks out a dud every now and again.

 

[byoungblood]

Wow, we are so accustomed to putting up with shoddily made ***** matter products that when an item fails barely out of warranty, people accept it and call the OP a whiner. Sure it's out of warranty, but it's reasonable to expect an item to last at least twice as long as the warranty period?

We'd all go nuts if our $20k cars suddenly quit running when they hit 60k miles (end of warranty).

This. Companies use the "it isn't under warranty" anymore to make people go away. If it is an obvious manufacturing or materials defect, as long as it is still a current model or was only recently replaced, I'll press the retailer or manufacturer for a replacement. Sometimes I'm successful, sometimes I'm not. Key is just being polite but firm.

If the company is making a quality product, then they should have no problems providing a replacement even if it is a few months out of warranty. It is the ones selling junk that usually give you a hard time. They make their money by selling you their junk wares and then running away with your money as fast as they can, trying to use every loophole they can to avoid replacing things, even if it is under warranty.

 

[Professur]

A warranty is a declaration of limited liability. It's basically there to limit the ability of people who abuse products and expect the manufacturer to eat their mistakes for them. If this hose took pressure for a year ... was the crimp faulty? Or was there more to it? Not this particular case, naturally. No poster here would ever screw up and try to pass their mistake under warranty .. that never happens. But I'm sure the store and manufacturer have plenty of opportunity to see it.

I work in cell phone support for a large company. We just got in a phone that 'mysteriously' doesn't work any more. The large BB shaped hole in the centre of it doesn't leave much mystery .. but the user's story on the work order claims it 'just stopped working'. Most of the 600+ busted phones awaiting my attention tell similar stories. I'm sure many of them may well be true. Perhaps some of them came right from the factory with all that corrosion inside .. and we just got lucky when it spent 2 hours being configured before shipment.

Most manufacturers would love to put a 10 year warranty on their products ... and would in a heartbeat ... if their customers were more honest.

 

[justme-]

I have to agree, a warranty is for manufacturing defects, and I agree if the hose held pressure for 12 months it's hard to push it as defective...defective pressure hoses fail quickly as anyone who works with them daily will tell you.

We do have lower expectations of products these days, I agree, but we also forget what a warranty is actually for. Most things have far less that 12 month warranty...air hoses normally top at 90 days. A hydraulic hose for one of my machines would have to have a really compelling evidence and case to get warranty over a couple days...electronics components for machinery and vehicles have none normally....ask you local auto parts store.

I would have clamped it and moved on with my life as well like I do every time one of my airlines breaks, but this forum is, after all, for us to get to talk and argue about the tools and related we love...so here we are.

 

[fourjeepin]

Another vote for checking with the manufacturer. They made the mistake and issued the (expired)warranty, not the retailer.

 

[Coach James]

Use PVC next time.

















Coach

 

[reader2580]

Did Northern Tool put their name or one of their house brand names on the item? If not, why do you expect Northern Tool to deal with the warranty?

I don't expect stores to honor warranties on things they sell after the return period is expired unless it is a store brand. Menards is an exception as they will seemingly take back just about anything forever as long as they still sell the same SKU in the store.

Sears is an exception because Craftsman tools have a lifetime guarantee and Craftsman is a house brand.

 

[bigredmf]

Warranty expired or not if you lost you f@?king eye they would have a problem if you were using it within their stated parameters

My guess is you have misapplied the hose and it is seeing high heat.

Nylobraid hose referenced above or the cheaper PVC version are not appropriate as well along with most hydraulic hoses.

You really should have a all metal hose in that application

Red


Sent from my iPad using Tapatalk

 

[Crazyjake8493]

I have 5 or 6 Goodyear USA hoses and a Matco whip ranging from 1/4"-1/2" and not one has failed. So before you buy a Chinese hose for 1/2 the price, stainless steel wrapped of not, take a look on eBay for a Goodyear.

I love those Goodyear hoses! I must have 5 or 6 now too, I wouldn't buy anything else now that I've used those. Can't beat the 10 year warranty. And 100% made in USA too, although I don't care where it was made, as long as it works. Some guys go nuts over that though.

 

[Git]

If I have something that fails like that - I look up the warranty to see if it was covered or not. End of story if it is out of warranty

Too many people nowadays feel that they are entitled to something when they are not. Sure some companies will try to do something to make it right - even after the warranty is expired, but your not "entitled" to them doing something for you, especially when your calling out the vendor instead of the manufacturer!

By the way - this is the main reason why I use an AmEx card - a simple online claim with them (since they automatically extend the warranty for a year for free) and I would be getting a complete refund including the tax I paid

 

[rcjoy]

You should have bought this:

https://www.zoro.com/hose-master-flexible-metal-hose-34-in-36-length-gm075shm360/i/G0847244/?q=G0847244