I like them very much and have purchased many items. A good indicator of what I like best about them is their customer service. I ordered a Jet trolley for a chain hoist, price was great and allowed me to use the I-beam in my garage to lift my compressor. It arrived the first time in a too big box and it felt light. Opened and found a catalog and paper the trolley was wrapped in, no trolley though! It appears the box being too big and the shipping company moving it around caused it to come through the bottom of the box. The tape pulling away confirmed it. I called Northern , told them and they issued a trace that night. I waited two days and called back, they immediately sent another out to me.
The second arrived in two days but I waited a week to install. When I finished the install I couldn't figure out how to attach the hoist since there wasn't enough clearance. Turns out is was missing a part. Called Northern, they tried to connect us to the manufacturer but they wouldn't help. Northern sent me another, told me I could use it or take the part I needed and use it with my original one. It arrived in two days, I removed the part I needed and taped the box back up, wrote on the box the missing part number and said it was missing. The next day UPS showed up with a prepaid label, took the box and I was done with it. No shipping, no restocking fee, nothing. Pain in the *** but they took care of it the right way.