Lump
Well-known member
I clearly understand when Snap On or any other tool maker cannot afford to continue making a tool which is no longer in demand. (IE: I have an old Kent Moore tool set for changing bushings in a 1937 Chevy water pump. If I broke a piece of that set, and if it had been Snap On brand, could I expect them to provide me with a new one just like it? Of course not. Sooner or later they would sell the last one they had on the shelf, and no way could they afford to run a new batch of tools which would never sell.)
On the other hand, if you buy a tool and it eventually fails, any tool manufacturer who sold that tool with a lifetime replacement warranty should do something to attempt to satisfy their customer. My experience with Snap On, Craftsman, and Mac over the years has been very satisfactory in this area. And Mr Shaun has shown his willingness as a Snap On Dealer to try and handle this problem...even though this is a different Snap On dealer's territory. Kudos to Mr Shaun!
I once broke one tiny combination ignition wrench, and took it back to Sears. But Sears only sold those thin little wrenches as complete sets. But out of my set, I had only brought the broken wrench in. The sales clerk was stumped, but called management, and they directed her to get me one of their higher grade wrenches in that same size, which they did have available singly. I was very satisfied.
But, if I wanted to replace a broken obsolete tool because nothing available now would serve the purpose satisfactorily, then I would DEFINITELY find another copy of that old original tool. And I would start by looking on Garage Journal and eBay. Next I would scour the flea markets, swap meets, etc. Sooner or later, I would find a way to fill that hole in my tool box.
On the other hand, if you buy a tool and it eventually fails, any tool manufacturer who sold that tool with a lifetime replacement warranty should do something to attempt to satisfy their customer. My experience with Snap On, Craftsman, and Mac over the years has been very satisfactory in this area. And Mr Shaun has shown his willingness as a Snap On Dealer to try and handle this problem...even though this is a different Snap On dealer's territory. Kudos to Mr Shaun!
I once broke one tiny combination ignition wrench, and took it back to Sears. But Sears only sold those thin little wrenches as complete sets. But out of my set, I had only brought the broken wrench in. The sales clerk was stumped, but called management, and they directed her to get me one of their higher grade wrenches in that same size, which they did have available singly. I was very satisfied.
But, if I wanted to replace a broken obsolete tool because nothing available now would serve the purpose satisfactorily, then I would DEFINITELY find another copy of that old original tool. And I would start by looking on Garage Journal and eBay. Next I would scour the flea markets, swap meets, etc. Sooner or later, I would find a way to fill that hole in my tool box.


