Oil drain pan and extension from NT

[go_n_low88]

So I was having a hard time finding a reasonably priced oil drain with extension locally. Bought this one from Northern Tool and I unpacked and this is what I got.

Has anyone had return /replace issues with Northern?

Thanks.

 

[autoclassicnut]

Send the pictures to Northern through an email and you should have no problem with the return...very reputable company...

 

[jamesemery728]

Northern is an old, established company and they have excellent customer service, however with that said they need to teach their shipping people how to pack heavy items. Everything and I mean Everything that I have ever ordered from Northern was poorly packed. Not enough packing material in the box, not enough tape on the box and after repeated phone calls and letters that I wrote about this issue there has been no improvement. There customer service people say how sorry they are and will send you a discount coupon and all that but still no improvements are ever made in the shipping department. You will get a replacement for your damaged item and they will be so sorry it happened but would it not be better not to have to go thru the aggravation. Please, Please if there is anyone on this forum from Northern Tool, Teach Your People How To Properly Pack Boxes!!!!!!!!!!

 

[go_n_low88]

Thanks for the information on experiences with Northern Tool. Yeah it was packed pretty poorly with no bubble wrap or packing foam. I sent them pictures so see what happens I guess .

 

[go_n_low88]

Received a reply email from customer service today and they are shipping a replacement right away . Company's really shine when they have great customer service. I wouldn't hesitate to buy more from Northern Tool.

 

[Milton Shaw]

People don't realize that the word "FRAGILE" means throw underhand to most shipping companies. Handle with care means use it for a basketball and try to score a goal with them. Nothing written on them means run over them with fork lift. I just don't see why so many people expect to get things in good shape and the next day. With Fedex I have seen packages that looked like they were dropped from the plane at cruise altitude instead of being unloaded at the terminal. Of course the air lines do just as good a job on luggage.