Older Andersen window question

[Redraptor]

I have a couple of Andersen single hung windows that the lower sash glass is broken. 1 on the inside pane and one on the outside. I'm entertaining removing the sashes to have the glass replaced but am not sure how to do it. I believe they are a 200 series narrowline. The etching in the corner has the codes CIG 2-3-89 and IGCC-CBA. The lower sashes have some kind of counterbalance cords. Haven't found a video yet that helps me. Anyone here a glasier?

 

[Stuart in MN]

I'd try calling Andersen customer service.

Background story: my brother has a house that was built in 1956 with Andersen single glazed casement windows. He was able to order new double insulated sashes from Andersen to replace the old ones; we undid a few screws, took off the old sashes, screwed the new ones in place and they fit perfectly. Anyway, I believe he did the whole transaction over the phone by calling their customer service so they were pretty helpful.

 

[CraigStu]

Call Anderson. I had that problem 15 yrs ago in a house that was about 15yrs old. I called them and gave them the info from the etching. They provide a complete new sash that was wood on the inside and some type of white coating on the outside. They also sent me a link to instructions on how to replace the sash. I was VERY impressed w/ Anderson.

 

[dave*99]

I have dealt with this both ways.
1) Order a new sash from Andersen $$$
2) Have a local glass shop reglaze old sash with insulated glass. $.

Ultimately, option 2 is what I would pick as the new sash from option 1 was unfinished and the windows had stained wood interiors.

 

[GrayFlattop]

You can remove the lower sash by removing a portion of the left side (from the inside) sash liner. 2-3 Phillips screws, IIRC. The sash balancer is under tension so you might want to clamp the nylon cord with the sash being lowered, then tip the sash out. I’ve used a small vise-grip needle nose pliers for this in the past. I’m not saying that this is the best or the only way, but it has worked for me.

I’ve had to replace balancers on a half dozen windows due to broken cords. It’s a PITA, but doable. I just had another cord break, so I’ll be doing this again as soon as the weather improves and I can summon the energy.

I’m certain you can find a video on YouTube.

 

[pcmeiners]

Try to keep these older windows as long as you can, newer Anderson windows are not the same quality, particularly the vinyl clad outside is not as good.

 

[dave*99]

Here you go. You can see how the balance cords work near the end of the video.

 

[loganb]

Andersen Windows Help Center

helpcenter.andersenwindows.com

on the couple of pictures posted, it doesn't look like that glass is designed to be replaced in the field and you may need sash replacement. If that glass is replaceable it sure looks like it's coming out the exterior side vs the interior. Often times the labor to reglaze a sash plus the new glass exceeds the cost of the entire new sash assy built in the factory....so quote it both ways

 

[MadMechMaster]

I have those same windows. That video above is how I was able to get one out. Not worth it for cleaning like I wanted to do.

 

[Uncle murph]

I have a couple of Andersen single hung windows that the lower sash glass is broken. 1 on the inside pane and one on the outside. I'm entertaining removing the sashes to have the glass replaced but am not sure how to do it. I believe they are a 200 series narrowline. The etching in the corner has the codes CIG 2-3-89 and IGCC-CBA. The lower sashes have some kind of counterbalance cords. Haven't found a video yet that helps me. Anyone here a glasier?

I’ve done a lot of Anderson service over the years and I would agree that they used to be the gold standard in customer service,not so much anymore.The quality sure seems to have suffered as well,in my opinion.

 

[Redraptor]

I have dealt with this both ways.
1) Order a new sash from Andersen $$$
2) Have a local glass shop reglaze old sash with insulated glass. $.

Ultimately, option 2 is what I would pick as the new sash from option 1 was unfinished and the windows had stained wood interiors.

I contacted a paint & glass shop here in town that replaces the sealed units. I just have to get them out to do it. That video was quite helpful.