This means not trying to get all the work you can but good work and this means customers that can pay for it. I soothe mine thru it and they get value as it works without tossing a whole pile of parts at something every chance we can.
People diag their own cars, call around for pricing, all kinds of stuff. Mine will ask how much are shocks? I say,,, bring it first. You didn't need a shock but a bushing. Now they know, most never even ask and trust when I charge them 50 for something I did it and they needed it.
I actually charge for that. I got a couple wants oil changes so it drives them in but when I do one get 75 for it, maybe more if I find something during this "oil change" which is really a service which includes tire off brake inspection making sure they work rotation, any grease to replacement parts, checking lights, air in tires, wipers all of it.
I do some repair I can mark up to drive the bill a bit to make it worth spending a couple hrs doddering and fuzzing on their car for 100$ and l8ike to send them on their way with confidence they don't need work or even estimate it for future.
I just did a brake job I quoted 2 years ago during service, I serviced it again now along with the job, they knew this before they brought it over and handed me half the job in cash without asking and said they would pay the balance when done and never did ask for an estimate.
Point being, my best Bud did this, worked out of his garage, was never sued but it took him a while to learn you don't have to do everything for everyone. I had a job scheduled from someone I somewhat knew and give a benefit of doubt to. It was a referral and most auto places are not equipped to do it, a welding type thing and its something I am good at.
So,,, I saw it before, he brings it on the time and I ready to roll up my sleeves and figure I will clear a couple hundred right here and he says,,,, well can I pay with a long story.
I was nice about it but just stopped my thought and gave him the bums rush right on out, when you get the dough bring it back. It was a wreck and seen it on the road the other day. But I wasn't wanting to dirty up for half a day and then chase a payment down. I would even took a labor trade but really too stupid for that and the only thing dumber on my behalf would have been to do it.
I have let work go, got a couple still havnt paid and what double ***** is they were a good deal in comparison. But with cars they walk away with your parts money too and it adds up and as my Bud said, I made 2x as much when I learned to work 1/2 as hard. Instead of greasing 12 hrs a day changing engines and **** like that took a front brake job on an American car and was done and in the house by 2 300$ in his pocket and it was gone.
I did engine work when I was a sprout and took me a while to learn I was picking on stuff took a long time and a lot of layout and sho9uld have been chasing brake fixes for 100$.
2nd, if he needs a helper h9ire a helper and not other mechanics, find someone to do chores part time and even manage a little paper work if you have to, a guy Friday type can run errands and figure how to build it in the price. I take advantage of delivery, also people I got drive right by a store, its a cold day before I go for a part. Also internet shop, brakes are competitive over the counter but lotso other items are not. I will order something and mark it up a few dollars to the store price, not robbing the customer and adding a shave. I add a few dollars for supplies, I don't always itemize it in my system but I consider it. On a major job no one thinga anything for a couple grinding wheels at 5 a piece, they don't know what kind they were or care. The hospital does this, brought a half a can of stuff and charged 55$ for a new one and its 5 from Walmart. If I spray some paint on it I charge for a can. To a hobby type its not worth detailed itemization but it adds a shave vs being a drag.