Paging Pedro-snapon !!

[jay50]

Pedro will be looking at his 30 day sales and be wondering why it is in decline.
He will soon determine that decline came about due to spending time with tool-sickos on GJ...LOL

 

[Pedro-snapon]

Pedro will be looking at his 30 day sales and be wondering why it is in decline.
He will soon determine that decline came about due to spending time with tool-sickos on GJ...LOL

aye... i'm soo far behind today its not even funny.....

i don't know how to get stuff warrantied online ....

i can't sell online with or with out credit cards but i can explain more via pm

 

[eschoendorff]

Wow... after years of speculation, we have two actual live dealers in the same thread!

First we are recognized by Google and now this!

 

[Stanger]

Sorry to bring up another warranty issue, but... do you replace universal sockets that have loosened up? Some of my SO wobbles slop all over the place and have alot of play in them. Is this grounds for replacement or not?

 

[Pedro-snapon]

depends on the dealer, i do them all day long... but i'm really easy when it comes to warranty stuff

 

[Uncle Buck]

I was kinda thinking this too. But thanks for the straight up answers. I think you have the respect of all the members on this board.

R/

-BWP

Yup, and that includes me. I have likely been the loudest voice bitching about my history of warranty problems with Snap-on tools. Yes, you strike me as a straight shooter.

 

[Vinko]

snapon has never covered handles hard or soft under warranty, the blades do have a lifetime warranty, under some cases where the handle failed due to defective materials, then they do get replaced....

I called S/O about this years ago. I accidentally dropped (and left) a green handled screwdriver in parts cleaner. The handle became very badly discolored. I was hoping to get it replaced. A dumb thought in my head, I know. I never did ask my dealer direct, because I had moved out of town for a while. Maybe I could've bought a replacement handle from him. But S/O corporate told me they only warrant the blade not the handle. I guess if the handle had a manufacturing defect, they might, but otherwise, I was told no.

 

[Vinko]

depends on the dealer, i do them all day long... but i'm really easy when it comes to warranty stuff

maybe you wouldn't want to talk about it in "public" or online, but isn't all this warranty a pain in the ***, if it's not legit stuff? Or if a guy doesn't buy from you? I suppose it can be "good" customer service, which may lead to sales in the future, but my understanding is that the truck dealer gets the short end of the stick, in many respects, because he's got to front the money for the replacement tool, wait a while, and then get credit from S/O when he puts in his next order. In other words, it seems to me to be a potential for cash flow problems, esp. if you've just bought, say 20 new ratchets, and 5-10 of them are given "away" in warranty rather than in sale.

 

[rodm1]

maybe you wouldn't want to talk about it in "public" or online, but isn't all this warranty a pain in the ***, if it's not legit stuff? Or if a guy doesn't buy from you? I suppose it can be "good" customer service, which may lead to sales in the future, but my understanding is that the truck dealer gets the short end of the stick, in many respects, because he's got to front the money for the replacement tool, wait a while, and then get credit from S/O when he puts in his next order. In other words, it seems to me to be a potential for cash flow problems, esp. if you've just bought, say 20 new ratchets, and 5-10 of them are given "away" in warranty rather than in sale.

As a customer I have a small list of things I will buy after the warranty is in progress that I wouldn't buy otherwise. But they knew about the warranty when taking the route.

 

[daveblank]

maybe you wouldn't want to talk about it in "public" or online, but isn't all this warranty a pain in the ***, if it's not legit stuff? Or if a guy doesn't buy from you? I suppose it can be "good" customer service, which may lead to sales in the future, but my understanding is that the truck dealer gets the short end of the stick, in many respects, because he's got to front the money for the replacement tool, wait a while, and then get credit from S/O when he puts in his next order. In other words, it seems to me to be a potential for cash flow problems, esp. if you've just bought, say 20 new ratchets, and 5-10 of them are given "away" in warranty rather than in sale.

I can't speak for Pedro but I can tell my side. To me it doesn't matter if they bought it from a previous dealer. Warranty is still warranty

Here's how I handle warranty.
1. swap the tool, either off the shelf or ordered.
2. place broke tool in warranty bin.
3. when warranty inventory value is about $500 I return it for a credit

All I pay for is return shipping. It doesn't hurt my inventory level or cash flow because it's done over a period of time, not in 1 day.

 

[billymade]

daveblank, do you have "warranty comebacks" that Matco Corporate refuses and you have to end up eating the cost of those tools?

 

[daveblank]

On anything that is questionable I'll send in a note asking for forgiveness. Only once have they kicked something back & it was only for a frew dollars. That's a small price to pay for a good customer.

I have 1 customer that abuses his tools & admits it. He even offers to buy replacements. I've told him that when 1 gets kicked back we'll talk about it then. So far we're good.

Now, if they deny something expensive I can get with my DM & see if he will help me out.

 

[billymade]

You sound like a honest, customer service oriented, friendly, and grounded, realistic tool dealer; wish I was one of your customers! You do the tool truck industry, proud! I wish there were more dealer out there like you! It sounds like you "make it happen" for your customers; thats really all people need in a dealer to make a "customer for life"; which I assume is exactly the kind of customer base you want to cultivate! Its not rocket science; good customer service equals customer loyalty and hopefully a successful tool business in return! Good job, Dave!!!

 

[Stanger]

You sound like a honest, customer service oriented, friendly, and grounded, realistic tool dealer; wish I was one of your customers! You do the tool truck industry, proud! I wish there were more dealer out there like you! It sounds like you "make it happen" for your customers; thats really all people need in a dealer to make a "customer for life"; which I assume is exactly the kind of customer base you want to cultivate! Its not rocket science; good customer service equals customer loyalty and hopefully a successful tool business in return! Good job, Dave!!!

My thoughts exactly. There need to be more dealers like you.

 

[daveblank]

Thanks guys. When I was a tech I saw good & bad distributors. I had 1 good one that left a great impression on me. I can remember when he started in 1989. I try my hardest to give the same type of service that he gave me. Leonard is still a distributor & is still doing well.

 

[Pedro-snapon]

I can't speak for Pedro but I can tell my side. To me it doesn't matter if they bought it from a previous dealer. Warranty is still warranty

Here's how I handle warranty.
1. swap the tool, either off the shelf or ordered.
2. place broke tool in warranty bin.
3. when warranty inventory value is about $500 I return it for a credit

All I pay for is return shipping. It doesn't hurt my inventory level or cash flow because it's done over a period of time, not in 1 day.

same process here except i usually wait until its about a grand or more...

 

[Pedro-snapon]

received these from one of our vendors and i just couldnt resist

my son

 

[bchee]

A snapon bib so you don't drool all over your tools

 

[Flash21]

snapon has never covered handles hard or soft under warranty, the blades do have a lifetime warranty, under some cases where the handle failed due to defective materials, then they do get replaced....

Pedro-snapon - Question on this one. A customer comes on to your truck with a 1st gen soft grip screwdriver that has a bad blade. The handle is fine...he/she needs the blade replaced.

nissan_crawler mentioned in another thread that the new Instinct blades are splined and the older blades (1st generation soft grip, hard handle) are not. He also said that the splined blades can't be used on the hard handles or 11st generation soft grip without modification.

The question is: Does Snap-On provide you some of the old blades for warranty purposes? If not, what do you do?

Thanks for being here - I appreciate you taking the time to answer our questions.

Kevin

 

[Pedro-snapon]

Pedro-snapon - Question on this one. A customer comes on to your truck with a 1st gen soft grip screwdriver that has a bad blade. The handle is fine...he/she needs the blade replaced.

nissan_crawler mentioned in another thread that the new Instinct blades are splined and the older blades (1st generation soft grip, hard handle) are not. He also said that the splined blades can't be used on the hard handles or 11st generation soft grip without modification.

The question is: Does Snap-On provide you some of the old blades for warranty purposes? If not, what do you do?

Thanks for being here - I appreciate you taking the time to answer our questions.

Kevin

all the blades i have look the same and all the ones i've changed look the same ... if i don't have the blade i order it, if its not available i give my customer a new screwdriver if they don't want a new one i try to find a generation they like.... If by some chance i can't I give them tool credit for a new tool of their choice

 

[nissan_crawler]

all the blades i have look the same and all the ones i've changed look the same ... if i don't have the blade i order it, if its not available i give my customer a new screwdriver if they don't want a new one i try to find a generation they like.... If by some chance i can't I give them tool credit for a new tool of their choice

This is for a cotter pin puller, don't mind the black stuff on the handle and shaft, this is the first one I did, I tried holding it with sealer and it didn't work. Now I just run a weld bead down both sides and file it into two tabs to match the old style first gen shanks.

New style splined shank:

Handle showing the two sets of slots (already had it replaced once) that the tabs of the first gen shanks made. The first gen shanks look just like a beater for an electric mixer.

The splined ones you can put into the first gen handles by hand and spin them, they don't lock in at all.

 

[Pedro-snapon]

oh, those... the way i handle those i try to put in the new blade, if it doesn't fit i exchange the the old soft grip with the new one.....

 

[billymade]

Pedro, have they stopped making many of the blades for the earlier hard handle hand tools?

 

[Merkava_4]

Pedro, have they stopped making many of the blades for the earlier hard handle hand tools?

Say it ain't so!!!

 

[Pedro-snapon]

Pedro, have they stopped making many of the blades for the earlier hard handle hand tools?

only the hose pick sets

 

[billymade]

Thats a bummer; I really like my hard handled hose clamp pick and it just happens to need a new shank!

 

[nissan_crawler]

Thats a bummer; I really like my hard handled hose clamp pick and it just happens to need a new shank!

Just do what I do. Take the welder, run a bead down each side, then file it to match the old style tabs, and hammer the handle back on. Then you don't have to get a junky Instink handle.

Pedro, do you have any spare green first gen soft grip handles?

 

[Vinko]

Pedro,

I think your route is very close (maybe a route or two over) to the guy whom I buy from and my dad used to buy from. I'd imagine that Los Angeles is a good city to be a dealer in? Do you know what cities buy the most Snap On? Mid-western cities? Or what? I wonder if Snap makes public where most of their sales occur?

 

[Pedro-snapon]

i have 1 spare softgrip handle its for a large shank...

my route is in carson and part of wilmington... (carson toyota, down by pch and Normandy)

we are not allowed to disclose sales numbers or statics... and snapon corprate is starting to crack down on internet sales and releasing confidential information...

 

[Underdog]

i have 1 spare softgrip handle its for a large shank...

my route is in carson and part of wilmington... (carson toyota, down by pch and Normandy)

we are not allowed to disclose sales numbers or statics... and snapon corprate is starting to crack down on internet sales and releasing confidential information...

It seems okay for SO corprate to sell on the internet? Maybe their sales are soaring and want it all to themselves.

 

[Pedro-snapon]

It seems okay for SO corprate to sell on the internet? Maybe their sales are soaring and want it all to themselves.

well they give us personal sites (pedro.snapontools.com) so we can sell through there.. i don't know the % we get from the online sales but we do get a cut...

 

[nissan_crawler]

Is there any way possible for me to get that green soft grip handle?

 

[Merkava_4]

And is there any possible way for me to get that SL715 reverse lever?

 

[Pedro-snapon]

And is there any possible way for me to get that SL715 reverse lever?

I dropped my repair box yesterday but i'll order a kit for it

 

[Pedro-snapon]

Is there any way possible for me to get that green soft grip handle?

pm me

i'll let you know through there

 

[Vinko]

my route is in carson and part of wilmington... (carson toyota, down by pch and Normandy)

Yep, a lot of shops in that area!

 

[J.A.F.E.]

Just curious. Do you have to buy the catalogs, price lists, calendars and other promotional materials you give away?

Daveblank I am curious about Matco also.

Thank you,

~Steve

 

[daveblank]

Just curious. Do you have to buy the catalogs, price lists, calendars and other promotional materials you give away?

Daveblank I am curious about Matco also.

Thank you,

~Steve

Matco provides them.

 

[billymade]

Free of charge?

 

[Pedro-snapon]

Just curious. Do you have to buy the catalogs, price lists, calendars and other promotional materials you give away?

Daveblank I am curious about Matco also.

Thank you,

~Steve

Price lists and catalogs are free, calendars shirts and other giveaways we pay for them