Patch job in new hardwood floor

[Grant Gunderson]

We hired a general contractor to do some repairs under an insurance claim for water damage due to an ice damn on the roof. The gc has a roof come by reputch the roof (did a good job) had a drywaller come in fix the dry wall did an ( amazing job). Painter came in did a great job except they painted all of the carpet on our stairs and upstairs hall way ( contractor agreed to replace. Apparently the painters thought all of the carpet was being replaced not just the downstairs). Hardwood floor guy comes in replaced a 250 sf section then resurfaced the entire floor stained and added a Swedish top coat. Problem is he put 10 boards in that where totally defective. Boards with more than ½ inch wide by 2 inch long sections of wood putty. Told the contractor that was not acceptable. He agreed to have him come back and replace the boards. Problem is all of the boards he replaced are visibly too low and where not even sanded smooth to match the rest of the resurfaced floor.

Any ideas on how to proceed? I don’t feel like his flooring guy is competent. We had quotes from floor guys before we hired the gc and could have hired any of them for less. This GC was 2x more expensive then the other two bids and we chose him thinking he would do a quality job and based upon a friend in the industry that recommended him.

 

[SolarColumbia]

Have you had the GC look at it?

 

[kd3pc]

sorry to say, this has become quite common. "Cupping" of the floor material and it is caused by incorrect temperature changes, improper storage and even the manufacturer and their processes.

Another contractor may have better luck, but also may have more cupping than what you show. Without a contract that says "flat" means x.xxxx runout or dipping, you get the industry standard work you are seeing there.

I have thrown out as much as 25% of flooring on some jobs as filler, cracks, knots, splits, broken tongue or groove in an effort to give the customer a nice finish...but as a small business owner, trashing 20% of material is not an option when your goal is to make a few bucks profit.

 

[californiaHank]

Call the contractor to fix it. If he's unable or unwilling to make it right, talk to the insurance company and let them know you're unhappy. They're paying for it, after all. :^)