Poor Customer Service From Princess Auto

[clintonroy]

I purchased a MV208 inspection camera from Princess Auto and am not very happy with the customer service. Before purchasing this item I submitted a question about the availability of the 5.5mm imager head. The response I got was "This unit comes with both 8.5mm and 5.5 mm heads."



So I ordered the MV208.When the product arrived, it only had a 8.5mm head.
So I contacted customer service and here is the response: "Please call 1-800-665-8685. They should come with both heads. your local store will be able to exchange this item or get you the missing head."
I called the number and got a very curt response that it doesn't come with the 5.5mm head and if I'm not satisfied I can return the Item. Now I see that they added another Q&A stating that the 5.5mm head isn't available and backdated it to a year before my question was asked.


That question and answer was not there before. The funny thing is, that I don't remember Autel inspection cameras being in the catalog a year ago, but I could be wrong on this.
I don't want to return the item. I want the 5.5mm imager head that I was told was included.
Sorry guys, I just had to rant

 

[clintonroy]

I just got a new email from Princess Auto:
You asked:
I just received this scope and it didn't come with the 5.5mm imager head. is there a different model that does or is the one I got missing it?
Response:
We will double-check with our Buyer as there seems to be some confusion about this one. The Videoscope did not come with the 5.5mm at one time, but supposedly the new ones should include the 5.5mm. Once we receive a definite answer, we will advise you. We apologize for the confusion.

We'll see what happens. You know, I couldn't care less about the 8.5mm head. I wanted the 5.5mm head and wouldn't have ordered the videoscope if it only came with a 8.5mm head. If there had been a sincere apology and offer of a full refund(including shipping charges) or offered to send me the one with the 5.5mm head I probably would have just sent it back, but the girl who answered my call was very curt to me and after I saw the change in the Q&A section it just pissed me off. Now, I want the 5.5mm imager head!

 

[Alex in Canada]

Hope it works out good for you, PA is usually great with customer service.