Porter Cable exceeded my customer service expectations

[Darby Darrow]

I was recently look for an accessory for one of my Porter Cable power tools. Amazon had the accessory however it didn't list it as compatible with my tool. When I called PC the customer service rep told me that their web site didn't show it as compatible, but the packaging did show it as compatible. When I asked her which one should I believe the web site or packaging she said neither and she then sent me the accessory free of charge to verify for myself.

That level of customer service is rarely seen these days. I think I have a new favorite power tool company!

 

[McFarmer]

Specifics ? Someone here most likely has the same problem, that's the power.

 

[Darby Darrow]

PORTER-CABLE 42690 Edge Guide. From Amazon:

http://www.amazon.com/dp/B0000222V9/?tag=atomicindus08-20


If you zoom in you can read the models that it will be compatible with. Which are more than Amazon lists in their description.

 

[cashishift]

sadly, porter cable isnt making the same quality tools they used to

 

[BlackLead]

sadly, porter cable isnt making the same quality tools they used to

 

[stonesfan68]

LOL Debbie Downer.


Sent from my iPhone using Tapatalk

 

[dmlehmann]

I contacted porter cable customer service regarding confusion over conflicting product descriptions on Amazon and their own webpage. Neither my phone call nor my email was returned. After that I opted to purchase from a different manufacturer. It is nice to see you had a different experience.