Well I was going to take pictures but it went so smoothly I was done before I got the camera. Arrived in perfect condition, packaging was the best I've seen. It took more time to put in a separate circuit for the unit than it did to hang the head unit. Installed in a steel building but no changes were required to the procedures. Poured a concrete pad for it a couple days before. The only issue I had installing was the drain tube fitting on the bottom of the unit (if you have a heat pump unit). It installed easily but after install the unit would not sit flat. Had to modify the drain tube fitting a bit to make it level. Operational tests went well, heat was hot, AC was cold. Remote range is a little weak but I intend on setting up the phone remote and see if that will be better. Overnight test - outside temp 35 degrees. Set the unit to come on at 4:00 am at 65 degrees. At 8:00 am entered the shop and was happy to see the shop was at 65 degrees. The compressor did go into DF mode (defrost) and when I checked the compressor it was frosted over pretty good. After a few minutes, the fins were clear and the heat was still on. Overall satisfaction 9 of 10.