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Question about Williams tools warranty
- Thread starter fao110
- Start date
n8n
Well-known member
In my experience, yes.
My friend found an old S-52 ratchet that someone had thrown in the scrap bin at his shop and asked me if I could get it working or if it was completely screwed. When I got it apart I found both pawls busted... called SO first because I needed to get some repair kits for ratchet wrenches that had busted flippy levers, they told me I had to call a different number. The Williams rep told me no repair kits were available for the old DP S-52 but if I would pack it up and send it back to them they'd warranty it; sure enough, a week or so later I had a shiny new S-52A in my mailbox.
My friend found an old S-52 ratchet that someone had thrown in the scrap bin at his shop and asked me if I could get it working or if it was completely screwed. When I got it apart I found both pawls busted... called SO first because I needed to get some repair kits for ratchet wrenches that had busted flippy levers, they told me I had to call a different number. The Williams rep told me no repair kits were available for the old DP S-52 but if I would pack it up and send it back to them they'd warranty it; sure enough, a week or so later I had a shiny new S-52A in my mailbox.
AceofSpad3s
Well-known member
- Joined
- Oct 1, 2014
- Messages
- 1,808
I don't see why they would not.
3baygarage
Well-known member
In other words you have to contact a Williams Industrial rep.
Snap On or Snap On dealers, no, they are not able to.
Snap On or Snap On dealers, no, they are not able to.
lakota
Well-known member
Called Snap On about my bad Williams S-52A 1/2" ratchet three years ago and they sent me a rebuild kit for free.
foreverfalcon40
Well-known member
- Joined
- Feb 12, 2013
- Messages
- 856
I came across a vintage Williams 3/4 Ratchet when I bought an entire tool lot. I read on William's website that they do not honor anything over 40 years old. This ratchet was def older then 40 years old. I had most of the parts. None the less, I sent it to them, with a letter stating that if they can not warranty it to please send it back. Got a package in the mail with a new one. Williams has earned nothing but plu's due to that. My job box is mostly Snap On. My home box is Snap On and Williams due to my lovely experience with them. They made their money back and some!
Limited Warranty:
J.H. Williams Tool Group warrants that it's products shall be free from defects in workmanship and materials for the usable life of the product. This warranty is limited to products purchased from authorized J.H. Williams Tool Group distributors. J.H. Williams Tool Group, at its sole option, will repair, replace or grant a credit for product that does not comply with this warranty. The product must be returned to the J.H. Williams Tool Group distributor from whom the product was purchased for warranty service. If the distributor is unavailable, the product should be returned to the J.H. Williams Tool Group, 6969 Jamesson Road, Midland, GA 31820, freight prepaid.
J.H. Williams Tool Group
Customer Service 800-446-7404
J.H. Williams Tool Group warrants that it's products shall be free from defects in workmanship and materials for the usable life of the product. This warranty is limited to products purchased from authorized J.H. Williams Tool Group distributors. J.H. Williams Tool Group, at its sole option, will repair, replace or grant a credit for product that does not comply with this warranty. The product must be returned to the J.H. Williams Tool Group distributor from whom the product was purchased for warranty service. If the distributor is unavailable, the product should be returned to the J.H. Williams Tool Group, 6969 Jamesson Road, Midland, GA 31820, freight prepaid.
J.H. Williams Tool Group
Customer Service 800-446-7404
mikebaker1129
Well-known member
I also had a great experience with williams on an 3/8 drive extension that had been in our shop for years and was missin the retaining ball.
They fixed us up and I will not forget it. I have had a S53 ratchet for over 20 years that has been a workhorse and while Williams does not have any kits , I purchased a couple off of eBay to keep this ratchet working way into the future.
I would love to find a Williams distributor in Houston .
They fixed us up and I will not forget it. I have had a S53 ratchet for over 20 years that has been a workhorse and while Williams does not have any kits , I purchased a couple off of eBay to keep this ratchet working way into the future.
I would love to find a Williams distributor in Houston .