I am not going to respond again to this theatrical you tube movie or the false claim that I called anyone a liar. Most on this forum know how we take great pride in customer service and quality products.
A few facts -
* I have no record of this customer calling us here, but he may have and I would be surprised to not have worked with him to resolve any issue he would have with our floors and if unhappy when he got, he could have returned.
* It is very difficult to take the Youtube production he made too serious, as it was acted out comically and certainly not a certified controlled test.
* We have sold 10' of millions of feet of RaceDeck and all-weather outdoor modular surfacing and never had an issue even close to what he is describing.
*Our floors are all lab tested for slip resistance, rolling loads, uv, etc... In this case we do not know what residues of waxes and chemicals are on the sub-floor that may be migrating to the racedeck when he wets it down, we do not know the soaps he is using, how well he cleans it, the booties or other soles he is wearing, and a 100 other variables that could alter a real lab test.
*The actor himself stated "I will admit there was a bit of acting involved in the video.. It's youtube, it's supposed to be entertaining." again. Anyone can produce a desired result on video of any product and from what he stated, he will again create another video 'proving' his claims.
His approach and not working with us to solve the particular issue he is having, makes it difficult to take to seriously. Is he now intentionally trying to create a result to slander us because he thinks I called him a lair? I would hope not as that is a whole other issue.
Lastly is our flooring or anyone's floor system the perfect floor for every single application, no..... But we are striving for that magical floor system