Racedeck Rocks !!!!!!!

[Miata5.0]

I just had to take a moment to give an honorable mention to Racedeck. As some of you may recall I bought a Revolution floor system back in the spring and installed it. I had some site specific problems with the installation and could not get it sorted out. I was about to give up and the Racedeck team kicked into high gear and came to the rescue. Jennifer Storms is one of the best customer service reps I have ever had the privilege to work with (she sounds really HOT too-- Sorry Jen) Anyway Racedeck never gave up and arranged for John Solice (one of the family) to come by on his way between Richmond and D.C. to spend a couple of days with me to solve the problems. Not only did I meet a really cool car guy and trouble shooter but a passionate professional. I really hated to see him go and hope to hook up with him on future trip next time he comes through. Quality, Quality, Quality person!!!!

I didn't pay them to do the installation originally and had no expectation they would actually come to my shop and help at no charge. I am happy to say that customer service is not dead at least not with Racedeck.

In my 41 years and as a business owner and contractor, I have rarely seen a company put forth this kind of effort. I am comfortably a Racedeck customer for life.

Any one of you are welcome to contact me if you have any doubts about this reference or questions about the installation.

Chris Schuldt
[email protected]
703-928-5199

 

[RaceDeck1]

Hi Chris -
Well thank you very much! I am happy that you gave us a chance to make it right.

I have copied this note and posted it on the company bulletin board at the RaceDeck and it was great to see all of the proud smiles amongst the RaceDeck team...Thank you for taking the time to tell your experience

Enjoy your RaceDeck garage floor

 

[minimotoman114]

With all the bad news I hear every day and all the people I see on a daily basis that work for companies that are "customer service oriented" but really are not, this story takes the cake!! I still have not done my garage floor but this may have really persuaded me to take the racedeck direction when im ready. Reading this story gave me goose bumps...honestly... Its how I would run a company if I owned my own....Glad things worked out for you this way miata5 and a huge to racedeck staff and owner/ceo!! Nice to know there is still some good people in this upside down world we live in!! -andrew h

 

[Walter]

Thanks Chris, I do feel sooooooo Hot today. Grrrrrrrrrrrrrrrrrrrrr

 

[RaceDeck1]

Walter that is a good one....

 

[Miata5.0]

No NO that looks like Mrs Alabama. Not my type at all.

 

[Walter]

No NO that looks like Mrs Alabama. Not my type at all.

But she sounds soooooooo hot on the phone.

But really folks... It sounds like you just recieved some excellent customer support and that is GREAT!!!