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Originally, I had older Ranger 980xr/64t tire machines and was unhappy with the quality of the machines.
After posting my thoughts in this thread, JSK, from Ranger/BendPak, contacted me right away. He stated that they have been working hard to update and improve the quality of their products and he was very concerned that I was unhappy with my machines.
He put me in contact with Dave and Gene at Ranger/BendPak, who were very receptive to my comments and concerns and really seemed to care, (and were just generally really cool guys).
They also assured me that their new machines are a significant improvement in quality compared to what I had and they wanted me to be happy with my tire machines.
They offered me a great trade-in discount on my old machines to a R980AT tire machine and a LS43B balancer, which I accepted with some skepticism.
During the shipping process of the new machines, they stayed in contact with me and I received the machines quickly and without damage. The machines were crated and packaged very well.
I installed the units and have been using them for a couple of weeks now.
My first impressions are very positive. All of the problems I had with my original units have been corrected and the quality is definitely improved. It's obvious they have been listening to their customers and have succeeded at making changes to address customer concerns and suggestions.
The machines work very well and I am happy with their features.
The bottom line is that I have definitely changed my mind about Ranger tire machines and Ranger/BendPak customer service.
All of the people I dealt with at Ranger/BendPak listened to me and were VERY interested in my concerns and feedback.
My R980AT and LS43B installer/balancer have been working great for a couple of weeks now and I would absolutely recommend them.
I will post a long term review in 6 months or so, (based on usage). But based on what I see now and my customer service experience so far, I am confident that I won't have any issues; but if I do, I am confident that they will by addressed quickly.
Needmorespace, if you haven't purchased yet, you can be comfortable buying these machines.
THANK YOU to Jeff, Dave and Gene at BendPak/Ranger!
Here are my NEW machines.
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I am happy to answer any questions if anybody has any.