I'd probably buy a ton more tools if any one of these guys put up a top-quality modern website.
Craftsman is particularly bad.... Lots of sizzle with almost no steak. Virtually no way to "drill down" looking for tool types. Searches give lots of erroneous results and often *don't* list other tools that meet the criteria. Defaults to 12 items per page, with a max of 36. When there are, say, 877 results in their category of "sockets", that's a lot of pages to wade through.
Snap-On does a much better job with categories for their tools, but the search engine is even worse, very badly broken. It often returns blank pages for simple searches. Items have a tiny, low resolution image with no ability to zoom in or pull up a higher res image. It often isn't even the actual item you are interested in... (they do tell you "Image shown may not be actual product but represents product or set which includes product "). When your only business is tools, ya think taking decent pictures of them would be a doable task?
SK has a very decent site, but unfortunately you would likely not buy tools direct as they are significantly more expensive than some of the on-line retailers for SK tools, who again have absolutely terrible web sites.
Matco is probably the best of the bunch, but unfortunately for me, not my preference for tools...
Sorry about the rant... now back to your regularly scheduled Web surfing.
Craftsman is particularly bad.... Lots of sizzle with almost no steak. Virtually no way to "drill down" looking for tool types. Searches give lots of erroneous results and often *don't* list other tools that meet the criteria. Defaults to 12 items per page, with a max of 36. When there are, say, 877 results in their category of "sockets", that's a lot of pages to wade through.
Snap-On does a much better job with categories for their tools, but the search engine is even worse, very badly broken. It often returns blank pages for simple searches. Items have a tiny, low resolution image with no ability to zoom in or pull up a higher res image. It often isn't even the actual item you are interested in... (they do tell you "Image shown may not be actual product but represents product or set which includes product "). When your only business is tools, ya think taking decent pictures of them would be a doable task?
SK has a very decent site, but unfortunately you would likely not buy tools direct as they are significantly more expensive than some of the on-line retailers for SK tools, who again have absolutely terrible web sites.
Matco is probably the best of the bunch, but unfortunately for me, not my preference for tools...
Sorry about the rant... now back to your regularly scheduled Web surfing.
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When things ship; you can login to your account and track your packages; this isn't unique in the world of online commerce... but it is nice, none the less. No website is perfect or without areas that could be improved; I happen to find Snap-On's the most useful (for me)..... In the past if I need parts for a Mac/Matco branded air tool; I would have to call them or deal with my truck guys... I prefer the web for the small stuff! For example: I was looking for a vinyl boot for a Mac 1/4" impact; on their website they sell it for $7 (not bad), with shipping it almost came out to $20! Snap-On's shipping is free... many here think its wasteful and everything else but.... you can actually, get what you need and not incur the shipping costs... I personally, like that! 
