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Reasonable Parts Markup?

richfinn

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Hvac companies do the same thing

They charge the customer ~$100 hour, pay the tech $13 an hour , and charge the customer $180 for a part that cost $20.

Yeah they supply a 15 yr old worn out van with 309,000 miles on it for the tech to drive . Not a big cost to the company .


And the tool for the auto mechanics ?
I’ve never understood why anyone would pay for snap on and the other super expensive tools . It’s nuts
$20 grand for an empty toolbox when the ones at harbor freight are almost as good and missing a zero from the price tag ?

Maybe if you’re a mobile mechanic who works in quarrys or landfills or oil patch or something super remote , but you can buy 16 craftsman ratchets for the cost of one snap on.

We dont all buy exclusively Snap-On tools, thats a little bit of a Myth :lol_hitti

In a a similar way to the perception that all "flat rate" techs are ripping customers off by cutting corners and doing shoddy work

Its mostly bullsh*it :beer:
 
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mautotech

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So, to summarize and wrap up the thread:
A) Most auto repair business owners are driven by massive greed.
B) Good shops will allow you to bring your own parts.
C) Good auto repair business insurance has no problem with customers bringing their own parts.
D) Flat-rate pay is an extremely outdated and archaic pay structure promoted only by the above mentioned greedy business owners and technicians who have never worked for a good salary based shop.
E) No matter how much information and data is put forward that clearly supports an argument, some people refuse to accept the truth because of their own emotional biases.
F) Shane is right.
G) Finn, you are wrong. After you open your own shop, you will realize this.
 

richfinn

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So, to summarize and wrap up the thread:
A) Most auto repair business owners are driven by massive greed.
B) Good shops will allow you to bring your own parts.
C) Good auto repair business insurance has no problem with customers bringing their own parts.
D) Flat-rate pay is an extremely outdated and archaic pay structure promoted only by the above mentioned greedy business owners and technicians who have never worked for a good salary based shop.
E) No matter how much information and data is put forward that clearly supports an argument, some people refuse to accept the truth because of their own emotional biases.
F) Shane is right.
G) Finn, you are wrong. After you open your own shop, you will realize this.

I would wrap it up differently

1. Dont judge other people, your not God!!!

2. Shane, isn't even in the industry!!!

3. If your such brilliant business minds how come
nobody has ever heard of you or adopted your
Theories?

4. I can list a whole load of world famous Vehicle
manufacturers that operate "book time" service
operations

5. I dont need or want to open a shop, I'm fine thanks
 

mautotech

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I would wrap it up differently


1. Dont judge other people, your not God!!!
When did I say I am God? Never is the answer you are looking for. I just know enough repair shop owners that I absolutely know this to be true. Once again, you are making this up for the sake of your argument.

2. Shane, isn't even in the industry!!!
You don't have to be "in the industry" to judge right from wrong.
The only people that can't understand the "right" side of this discussion are people that are blinded by greed.

3. If your such brilliant business minds how come
nobody has ever heard of you or adopted your Theories?
Once again, who said nobody knows me or uses my business theories. In fact, thousands of people know me and my shop. And many people use my business practices and are extremely successful because of it.
Once again, you are stating opinions as facts that you could have no possible way of knowing. It seems that you do this often. Don't you? Or could you explain how you know how many people know me when you don't even know me, LOL.

4. I can list a whole load of world famous Vehicle
manufacturers that operate "book time" service
operations
You do realize that dealerships are not owned by the OEMS right? Except for Tesla I think. They are owned by a different type of greedy business owner. And you do understand that at a dealership there are two time books right? One for warranty and one for CP. And warranty is even worse for the mechanic. So please defend that.

5. I dont need or want to open a shop, I'm fine thanks
So what that really translates to is, "I don't really know what I am talking about because I don't have my own shop but I like to argue on the internet about things I know really nothing about". LOL
In other words, you are not really "fine". You either don't know what you are talking about and don't realize that you don't know what you are talking about, which is sad; or you are simply a troll.
I suspect you are a troll. But even if you are a troll, thank you for the spicy debate. However misguided you are, this thread has provided me with entertainment while working at my very successful, salary paying shop; where I don't charge profit on parts.

I await your eloquent and intelligent response.
 

richfinn

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1. Dont judge other people, your not God!!!
When did I say I am God? Never is the answer you are looking for. I just know enough repair shop owners that I absolutely know this to be true. Once again, you are making this up for the sake of your argument.

2. Shane, isn't even in the industry!!!
You don't have to be "in the industry" to judge right from wrong.
The only people that can't understand the "right" side of this discussion are people that are blinded by greed.

3. If your such brilliant business minds how come
nobody has ever heard of you or adopted your Theories?
Once again, who said nobody knows me or uses my business theories. In fact, thousands of people know me and my shop. And many people use my business practices and are extremely successful because of it.
Once again, you are stating opinions as facts that you could have no possible way of knowing. It seems that you do this often. Don't you? Or could you explain how you know how many people know me when you don't even know me, LOL.

4. I can list a whole load of world famous Vehicle
manufacturers that operate "book time" service
operations
You do realize that dealerships are not owned by the OEMS right? Except for Tesla I think. They are owned by a different type of greedy business owner. And you do understand that at a dealership there are two time books right? One for warranty and one for CP. And warranty is even worse for the mechanic. So please defend that.

5. I dont need or want to open a shop, I'm fine thanks
So what that really translates to is, "I don't really know what I am talking about because I don't have my own shop but I like to argue on the internet about things I know really nothing about". LOL
In other words, you are not really "fine". You either don't know what you are talking about and don't realize that you don't know what you are talking about, which is sad; or you are simply a troll.
I suspect you are a troll. But even if you are a troll, thank you for the spicy debate. However misguided you are, this thread has provided me with entertainment while working at my very successful, salary paying shop; where I don't charge profit on parts.

I await your eloquent and intelligent response.

Intelligence and eloquence coming right up :beer:

1. I said your not God (you didn't mention it you just judged people in your arrogant manner)

2. Shane has no place judging people either, in an industry he has never worked in

3. I said, nobody knows who you are (or cares) ,you said thousands worship you and your methods

4. Yes I know all about vehicle labour times, and that everbody is greedy except you because your a fantastic
guy and a great boss who decides what the techs maximum pay will be (not the employee, that would be wrong)

5. I dont own a business, that doesnt mean that I don't know how to run one successfully (anybody can do that its nothing special, you are but one of many millions)

Sometimes I can be a Troll, it depends if the situation warrants it. I'm very adaptable and not intimidated by business people or management, thats how you get paid properly!!!!
 

jimindm

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Des Moines, Iowa
First off I do not think a few articles found on the web covers the whole repair industry. Are all shops on the up and up, I think most are, but for sure there are bad apples out there. By reading this thread you would think no one is satisfied with their car repair experience.

As far as pay. I do not think I have ever heard any one say they are happy with what they make. Every one in every kind of job thinks that. Does not matter what kind of job people do, they think they should get more.

As far as shops I think many charge, by how they are run. They guy working on a dirt floor with out much equipment likely is not charging what other are that have a nice building and polished floors. Honestly I am not knocking either one, as long as they are paying the bills and fixing cars.

I really have no problems with informed customers. The problem is most customers that think they are informed, know the least. The truly informed ones are actually the best to work with. They actually have understanding and the expectations of what it takes to repair their car. The other just have expectations that no one could meet.

One last thing I want to mention. I was at a trade show this weekend in KC. Every one talks about customer reviews. Do most of you know that is a paid for service most of the time. The trade show was full of tool dealers, manufacturers, insurance companies, used and new parts places, and many more. Almost a whole row of companies that will boost your reviews. Think about that the next time you look at 100% approval rated reviews.
 

Elsinore13

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Has the guy who bills out computer help at $200.00 an hour stated what profit margins should be allowed for an automotive repair facility?
 

Bacon!

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^ I get your point, but personally, I'd rather do automotive repair at $100/hr than deal with !@#$ at $200/hr.

It seems like an easy way for any kid to get a step up, but even though it wasn't my profession, I've had more than my share of having to provide that (free) computer help and was sitting on a phone call, wondering if I'd blow my brains out if I had a gun within arm's reach, lol.

Granted, I did not read every post in this topic and might have taken your post entirely out of context.
 
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zktk01

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Location
KY
I understand you shop owners not wanting to deal with tire kickers and penny pinchers.
You stated no customer supplied parts. Do you ever get anyone wanting to bring in their own oil? I have done so with some repairs because I want the same oil Mobil 1 in every oil change. Is that a reasonable request? I am asking because I just bought two sets of tires from a shop while it was on the lift, I had them change the oil while it was on the lift so I didn't have to. The shop didn't hesitate to do so.

Have you had any customers bring in more expensive parts to be installed for suspension upgrades, Lift Kits etc... How do you handle that situation?

Do you just turn away that kind of work, and stick to the normal stuff you do daily?
 

mepstein

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When I worked at a custom Porsche shop, we basically charged as much as the customers where willing to pay. The ones who didn't like our prices went elsewhere. When I started working there (2014), most of the custom builds were ~$70-80K, now they are 200-300K. Currently, the shop is full with a 3 year waiting list of about 60 cars. Ironically, every time
we raised our price, we got busier.

When I take my cars to my local mechanic, I never question price other than a rough estimate so I'm not shocked at pickup. He's treated me well for 25 years. That's good enough for me.

Here's a recent story;
So my daughter comes home for Thanksgiving this year and her Honda CRV is making a lot of noise. She said she noticed it and turned up the radio so it wouldn't bother her during the 6 hour dive. I take it in on Monday and owner says probably cant get to it. This means I will have to drive my daughter home on Sunday and drive back the 12 hours and then find a way to get her the car later. But that's all my problem, not my wrenches fault.
Shop calls me on Friday and says the cars ready and will leave the keys in it since it's 5:30 and they are headed out the door. We will settle up later. I thank them and they said he (owner) pushed to get it done because he knows she needed the car to get back. I never pushed him on this but he's known me for 25 years.
The rear caliper was locked up and it took a caliper and pads. ~$200 ish.

So yea, I never check their wholesale vs retail markup. I don't care.
 

Wrench97

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I understand you shop owners not wanting to deal with tire kickers and penny pinchers.
You stated no customer supplied parts. Do you ever get anyone wanting to bring in their own oil? I have done so with some repairs because I want the same oil Mobil 1 in every oil change. Is that a reasonable request? I am asking because I just bought two sets of tires from a shop while it was on the lift, I had them change the oil while it was on the lift so I didn't have to. The shop didn't hesitate to do so.

Have you had any customers bring in more expensive parts to be installed for suspension upgrades, Lift Kits etc... How do you handle that situation?

Do you just turn away that kind of work, and stick to the normal stuff you do daily?

Depends on what it is and what brand of parts, there are suspension mods I won't touch, some we legally can't do as State Inspection Station, there are exhaust mods we won't touch for the same reason, then there is always the guy that brings the special poly bushings he wants installed and is back a week later complaining about the ride, or the squeak or it feels different... not worth the ag...............
Oil and filters no problem but understand you are still going to be paying labor and what we would have made in profit selling them to you in a set price.
 

2ndGearRubber

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Depends on what it is and what brand of parts, there are suspension mods I won't touch, some we legally can't do as State Inspection Station, there are exhaust mods we won't touch for the same reason, then there is always the guy that brings the special poly bushings he wants installed and is back a week later complaining about the ride, or the squeak or it feels different... not worth the ag...............
Oil and filters no problem but understand you are still going to be paying labor and what we would have made in profit selling them to you in a set price.

Install tires that look like monster truck tread pattern - "Eversince I have a vibration".

Same deal when you install a lift kit, or side steps, and find out midway you're missing pieces. Now what? Torn down car stranded on a lift.


Nobody really cares about customer supplied oil/filters/wipers/brakes/basic stuff. What GJ doesn't understand is the majority of customers aren't GJ members, and are not bringing OE or top notch aftermarket parts. They bring organic brake pads, and cry when they squeak after you pad-slapped a grinding rotor. They bring you a generic application wire-it-yourself bosch oxygen sensor when I need an AFR sensor and the OE was denso. They bring you a column mount shift lever cluster assembly to replace a floor mount cluster, and then think it should be free to reassemble with the original parts. when you discover it won't work.
 

sberry

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You paid 50 juice not to have to come and go and its gonna save a tire and hold the alignment. I even go so far as to loosen any adjustments it might need when I might send a car for alignment in hopes the tech doesnt mind tuning it vs fighting with stuck bolt and have the fukkits. It would have got an inspection before sending it off for tires. Every once in a while we miss one, got to pay some.
 

nicks78camaro

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We don't install any customer supplied parts at my shop other than tires (if in usable condition). Not worth the time or aggravation, let alone the loss of profit.
 

Hueydevoted

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Why the general public has a problem trusting shops.....Fuel filter for an '02 7.3 powerstroke..... can be purchased ANYWHERE locally for $10-$15. Billed out to me at $104.90. 200% markup (plus $67.73 to install...a 15 minute job). Glow plugs exactly the same part...$10.99 local parts store...billed $27.48. 163% markup. I'll just wait for all the "good business" defenders to speak up and defend that. For all those people that just can't help themselves to making the restaurant comparison. That's like walking into the place having a general knowlege of what a good steak costs....the looking at the menu where THEIR price is CLEARLY LISTED. BEFORE I order the steak, I can make the decision....with the understanding that it will be prepared for me and served to me....of how happy I am with the price. The repair bill was handed to me AFTER the work is complete. At what point in time did I have the opportunity to KNOW what the cost was going to be for this filter or glow plugs ahead of time? I'm sorry but there's no "menu" that CLEARLY SHOWS what you are going to pay at a shop up front. That's why the restaurant comparison is only made my morons. I would be FINE with a shop that makes it clear when I walk in the door....all parts will be marked up "x"%. If you're not willing to do that as a shop....then the question would be "WHY". What are you hiding?
 

chipjumper

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Maybe you didn’t tell the complete story here — did the shop just do the work without your authorization or did you explicitly tell them to perform the work? Does your state law require them to disclose pricing prior to performing work? Otherwise it seems legit. I can make a steakhouse grade porterhouse with accoutrements for 1/5 what the steakhouse costs. Is that grounds to cry murder?
 

Bacon!

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Hueydevoted, it has been many years since I let anyone, touch any of my vehicles for service or repairs (all DIY, except a couple of recalls, a broken windshield, and tires), but if I were to take a vehicle in, I would never pre-authorize them to do whatever they thought was needed with the agreement that I'd pay whatever the (undisclosed) total was. You should have been given an estimate up front and then a caveat "but it's possible xyz needs done too, we'll contact you for approval" in cases where that applies.

That is like writing a blank check and some other shops would be far less honest and find (invent) MUCH more wrong. I would always insist that a flat rate charge be disclosed up front and if it is a "problem->exploratory find" type repair, that they contact me once they reach the point of diagnosis, with a repair quote and are only authorized to do the repair upon my approval at that point, then so far I only owe the diagnostic fee... but appreciate that this fee may already reach $100+.

However, you probably knew going in, that you were going to pay a premium for the part, and to be fair to mechanics, sometimes on a (now nearly) 20 year old vehicle, in WI where I assume vehicles rust a fair amount over 2 decades, a fuel filter can be more than a 15 minute job.

Newer vehicle, might be a 5 minute job on a truck where it's exposed right there on the frame rail, but if there is corrosion on the line and the quick release clips don't quick release, it can be an exercise in patience where taking your time instead of brute force (don't want to break a rusty fuel line $$$) is the best way to treat the vehicle properly.

We can't all DIY our repairs, but even if you need a Ford fuel filter clip release tool, it is fairly inexpensive and if you can DIY in 15 minutes, I would, instead of probably far more time and inconvenience than that just driving back and forth to have someone else do it... but back to the issue of maybe it isn't as simple on a truck that old, so if you DIY and your fuel line is toast and then leaks, putting a new fuel line on DIY is a lot more work or having more expense to tow it to a shop to do it.

Frankly once a vehicle gets to that age, I don't feel it is cost effective to keep it if you aren't going to DIY, at least the less complicated things, though in your case maybe there is an exception, considering how much new pickups cost these days!
 
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Ralf11

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Hey all.

What do you consider a reasonable parts markup for automotive repair shop-supplied parts?

I took my car in for a tire leak repair (front passenger), and Les Schwab, my usual tire dealer, told me that there was some significant wear, and that I should bring my car in for an alignment.

Dropped it off the following day for the alignment, and got a call a bit later that the front driver's tire was way more worn on the inside than even the passenger was, and that the inner tie rod was shot, just bouncing around in the ball joint.

I've always trusted Schwab's, they've never pulled any "you need these unnecessary repairs" BS on me, and I really didn't want to deal with the repair myself at the moment, so I went ahead and authorized them to fix it and do the alignment afterwards.

Anyhow, it's fixed, all is said and done, but examining the receipt, I see that I was charged $97.15 for the tie rod - a Moog EV455. For what they charged me, I can buy 4 of those things.

I certainly understand some parts markup, so, as a forewarning, I'm not griping about parts being marked up in general. That's the price you pay, literally, for having a shop do the work instead of doing it yourself.

I'm just kind of stunned by the over 400% markup - and, quite frankly, due to that, Schwab's has lost my trust, and I won't be using them ever again for anything other than tires.

So, I'll ask again: What do you consider a reasonable parts markup for automotive repair shop-supplied parts?

Les Schwab died (RIP). The once great company became a soul-less corporation focused on maximizing $$ extraction from customers. I looked into this after they used some really cheap brake parts on my daily driver and refused to honor their warranty.

I suggest avoiding them like you'd avoid the plague.
 

Bacon!

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^ This brings up another issue. Suppose Schwab doesn't HAVE that part in stock. They can't possibly stock hundreds of thousands of parts and that's only for the more popular vehicles.

SO, what must they do? Pay a premium for rapid delivery, or send a grunt to the local parts store to pay whatever that store wants. With good communication I suppose they could call you and ask "Do you mind waiting a week" for some mail order part at the best price we can find, but what if they don't have a massive parking lot sufficient to put vehicles in a week long queue while everyone waits for a deal on their parts, and don't want the liability of protecting your property while it sits on their lot for a week?

There are many cases of unfair parts markups, but there are also some legit reasons for them. I just don't like it when they mark up a part that they DID have in stock, especially when it's the OEM part, that I could buy elsewhere (the same OEM part) for less, and when that OEM part wasn't even made by the OEM so I could buy it under the real manufacturer brand for even less.

It is another case of good communication. Find out what parts they are going to replace including model #. Call them back if it takes you a minute to find that online or if at a service counter, look it up on your phone. If they want to pressure you not to be an informed customer, it is time to go elsewhere.
 
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Ign

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Why the general public has a problem trusting shops.....Fuel filter for an '02 7.3 powerstroke..... can be purchased ANYWHERE locally for $10-$15. Billed out to me at $104.90. 200% markup (plus $67.73 to install...a 15 minute job). Glow plugs exactly the same part...$10.99 local parts store...billed $27.48. 163% markup. I'll just wait for all the "good business" defenders to speak up and defend that. For all those people that just can't help themselves to making the restaurant comparison. That's like walking into the place having a general knowlege of what a good steak costs....the looking at the menu where THEIR price is CLEARLY LISTED. BEFORE I order the steak, I can make the decision....with the understanding that it will be prepared for me and served to me....of how happy I am with the price. The repair bill was handed to me AFTER the work is complete. At what point in time did I have the opportunity to KNOW what the cost was going to be for this filter or glow plugs ahead of time? I'm sorry but there's no "menu" that CLEARLY SHOWS what you are going to pay at a shop up front. That's why the restaurant comparison is only made my morons. I would be FINE with a shop that makes it clear when I walk in the door....all parts will be marked up "x"%. If you're not willing to do that as a shop....then the question would be "WHY". What are you hiding?

I'm not disagreeing but they've gotta work up estimates all day long?....plenty of workin' folk barely making ends meet who ask for a real good idea of cost BEFORE authorizing work. I'd think this helps the shop on the back end too because fewer argumentative or sticker-shocked customers when they get the invoice.

NOW, I can see thinking "it's just a fuel filter and glow plugs, how bad could it be?" If that were the case I guess the moral is ALWAYS ask for an estimate up front, even if it's just an oil change.

I do repair work on the side and I'd say 90%+ of the time people ask how much before they have me do anything. I'm uncomfortable without this -- otherwise for all I know they're expecting $150 for a clutch job
 

richfinn

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Main Dealers and brand specialists tend to have menu pricing for maintenance servicing, RRP for genuine parts, and speçified labour times, ask for a quote!!!

I always price up genuine parts first, a lot of the time they are actually cheaper than the aftermarket junk!!!

Especially service parts!!
 

slowride66

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Zero.

I bring my own parts, and if that’s not okay I take my business elsewhere. To date that hasn’t been an issue.

The real issue is the dishonesties. If you’re marking up the part due to having to call and get it delivered, fine. But be honest about it and have a line for parts markup ***%.

Everyone has Google, they can look up the part cost while sitting in the lobby. Who exactly are you fooling?

That’s part of the reason people don’t trust shops.

The labor price is a lie
The billable hours are a lie
The parts are a lie
The shop supplies are a lie

Shops need to make money, and even the same amount they’re making now, but they need to fix how they bill the general public and it might change the perception of the auto shop.
NO it's not OK to "bring your own parts ,Its not how "Business " is done you want Shade tree prices with top expert results that's just wacked, ignorant & super cheep.
You don't order from Omaha Steaks & go to OUTBACK & say cook this steak.
I had a friend who "scored" a account with DHL & the DHL manager said "I'm buying ALL THE PARTS" after 2 months of the Manager getting the part order wrong 75% of the time Clogging the shop with dead vehicles(small shop) my Friend Fired him & pushed his **** out in the parking lot. told him if the stuff was there in the morning it would be towed away at the DHL expense. the Customer is rarely right.

YOU WANT IT DONT CHEAP DO IT YOURSELF.
 

nicks78camaro

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I'm not disagreeing but they've gotta work up estimates all day long?....plenty of workin' folk barely making ends meet who ask for a real good idea of cost BEFORE authorizing work. I'd think this helps the shop on the back end too because fewer argumentative or sticker-shocked customers when they get the invoice.

NOW, I can see thinking "it's just a fuel filter and glow plugs, how bad could it be?" If that were the case I guess the moral is ALWAYS ask for an estimate up front, even if it's just an oil change.

I do repair work on the side and I'd say 90%+ of the time people ask how much before they have me do anything. I'm uncomfortable without this -- otherwise for all I know they're expecting $150 for a clutch job


Absolutely. Always a price before the work starts, even if they say "whatever it needs just do it". Often, those customers are the ones who are sticker shocked and decline the work.
 

Bacon!

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A shop that does not provide a binding agreement on estimate ahead of time, and get consent before any bill adjustments higher, should not be patronized. Lack of the latter, sometimes past a certain % increase, is also illegal in some states.
 

regguy1

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Also consider the markup of the auto parts stores. I just had to replace 4 coil packs on 2.0 KIA Soul $38.00 on Amazon for pack of 4, checked Advance Auto $299.00 for 4 $269.00 for 4 at Auto Zone
 

2ndGearRubber

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Also consider the markup of the auto parts stores. I just had to replace 4 coil packs on 2.0 KIA Soul $38.00 on Amazon for pack of 4, checked Advance Auto $299.00 for 4 $269.00 for 4 at Auto Zone

LOL enjoy your junk coil packs. Not that parts store brand coils are quality either.


A shop that does not provide a binding agreement on estimate ahead of time, and get consent before any bill adjustments higher, should not be patronized. Lack of the latter, sometimes past a certain % increase, is also illegal in some states.

Functionally speaking, an estimate is by definition not binding. That would be a quote. Although functionally that's how I build tickets at work.

Of course, if I tore down your engine for a failed lifter, found the cam is FUBAR or even has wear above my comfort level to reuse, I'm confident "consent for billing adjustments" would be unlikely. I wrote up a Nissan for fuel level senders today, both side, which another shop replaced recently. Well they ain't no good. The sensors are in series, creating a single resistance chain, which then connects to the main fuel pump module assembly, through 2" of plastic, and then into the harness. While I will certainly inspect the removed parts to identify the exact failure, both senders will be getting replaced regardless. Variable? Pin fit on the fuel pump module on the connection inside the tank. Yes, I already drag tested the pins outside the tank. Front desk decides we ain't even offering just senders. Sell the pump assembly (with sender) and the other sender itself. As soon as someone hears variables in price, they cover their ears for all numbers above the cheapest option. Hey, I get it. Got a Nissan with an ABS sensor swollen with rust and pinched into the ABS hub which has a bad tone ring. We're selling a hub and a sensor - If I can save it, cool. If not, they get the job they expected. Drop the bill, never raise it.




What's frustrating about these discussions, is improper use of words. I was here for the original thread. If people believe taking a $100 item and selling it for $400 is 400% markup, I sure hope you don't run a business. And I sure hope you never sell one and claim such markups as standard in legal documents, because you'd be in civil court being litigated. Mark up, margin, profit, estimate, quote - these all mean things and have actual real world consequences for their use.
 

nadogail

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Nobody should be expected to work for free, anybody who expects Free Work is not worthy of being my customer.
 

Farmall450

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Marengo, Illinois
Frankly once a vehicle gets to that age, I don't feel it is cost effective to keep it if you aren't going to DIY, at least the less complicated things, though in your case maybe there is an exception, considering how much new pickups cost these days!
Yeah, this is it. I wouldn't take my rusted out 2002 2500HD w/ 240K to the shop for much more than tires or an alignment, as the bill might be more than it's worth :D

I was pissed enough that I hit something submerged in water (on the road!) that ended the ~15-20K I had left on my last set of tires. Granted, they were getting hard/worn, but evenly.
 

2ndGearRubber

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Pittsburgh
Yeah, this is it. I wouldn't take my rusted out 2002 2500HD w/ 240K to the shop for much more than tires or an alignment, as the bill might be more than it's worth :D

I was pissed enough that I hit something submerged in water (on the road!) that ended the ~15-20K I had left on my last set of tires. Granted, they were getting hard/worn, but evenly.

DIY certainly extends vehicle life. It's not hard to mechanically total a 2002 vehicle if you're paying $140/hour + parts.
 

toyotadriver

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Dec 30, 2010
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Funny how the same people complaining about the cost of auto repairs are the same ones who definitely aren't volunteering to take a pay cut in their industry. But those mechanics are just ripping everyone off.

I don't like the cost of auto repairs either...which is why I have a fully equipped shop and do all my own repairs myself. But, if I was having a repair done for me, I would ask for the cost before hand and pay the bill when it's repaired. How they come up with their total cost of the repair is irrelevant to me. Mark up parts....or pay higher labor. I don't care. I only care about the total price.

Reminds me of people complaining about shipping prices on ebay. I buy stuff on ebay. I only care about the total price. I don't care if the shipping is free or if it's crazy high. I only care about the total price. If the total price is an amount I can live with, I don't care how they get there. I can do math and can figure out the total price quite easily.
 

428PI

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Peabody, KS
A shop that does not provide a binding agreement on estimate ahead of time, and get consent before any bill adjustments higher, should not be patronized. Lack of the latter, sometimes past a certain % increase, is also illegal in some states.
Here in rural Kansas we could usually get by because we had good customers that understood we weren't going to rip them off. Customer comes in for simple CEL. We ask-are you ok with spending say 200 dollars (that would be on the low end of course for a sensor replacement etc.) I certainly didn't have time to call them with every little bit of difference. I was on flat rate. If they brought the car in they wanted it fixed. Now if we ran into bigger issues call the customer. Bigger jobs give them a good estimate but no way make it "binding". You don't want a mechanic to not replace something that really needs it because it wasn't on the estimate and you couldn't be reached. It's a 2 way street. Now, in the big city everyone got an estimate and if something else needed had to get another estimate and call and leave message. What a tremendous headache. So glad I'm retired from the **** show.
 

toolenthusiast

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Jan 21, 2017
Messages
723
Bigger jobs give them a good estimate but no way make it "binding"… Now, in the big city everyone got an estimate and if something else needed had to get another estimate and call and leave message.
Damn city slickers and their… checks notes… following the law! :headscrat
 

toolenthusiast

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Jan 21, 2017
Messages
723
What's frustrating about these discussions, is improper use of words. I was here for the original thread. If people believe taking a $100 item and selling it for $400 is 400% markup, I sure hope you don't run a business. And I sure hope you never sell one and claim such markups as standard in legal documents, because you'd be in civil court being litigated. Mark up, margin, profit, estimate, quote - these all mean things and have actual real world consequences for their use.
This x1000. I automatically disregard the opinion of anyone who uses “markup” and “margin” interchangeably. Words have meanings. The speaker/writer has a responsibility to be intelligible. If I have to spend extra time re-parsing a post to understand the poster’s non-standard use of English, I’m out.
 

428PI

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Jul 14, 2018
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Peabody, KS
Damn city slickers and their… checks notes… following the law
No, they had the attitude that someone is out to screw them and to cover your ***..... I wouldn't say it's anything about following the law (I'm sure it varies from state to state). Like I said, in small towns where you know your customers detailed estimates aren't necessary in most cases and when you do them you run into all sorts of problems.
 

HannibalLecter

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Aug 26, 2023
Messages
402
I almost always bring my own parts to the shop. I have no time arguing about what the best oe equivalent is, or that they cannot find my prefered brand. No, you won't install a delfi on my bmw, ever! I don't care about the warranty they claim. Also, they get the part numbers wrong sometimes. Now, I am a special occasion,I am very particular, I know exactly what needs to be done, most of the times I have done the diagnosis by myself. Of course, I won't expect them to guarantee the parts, but I expect them to make things right if they mess the repair. This doesn't happen though because I am there, even help with the wrenching. This is not representative of typical shops I understand and keep in mind that we are almost friends and I am in Greece, hourly rate usually does not apply here. Now for the markup(if i buy parts from the shop,or oil), it depends. 15% is okay, 100% is not. I don't care even if you starve, it's free market, the one the Americans seem to adore so much. So don't expect sympathy for the sake of sympathy
 

Aileron

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Apr 15, 2019
Messages
460
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outside
wholly cow, give it a couple more years and that 3 year old tie rod will be more wholesale than the OP paid for it. Don't think anyone mentioned the time it takes for shops to give free estimates when your driving to 5 differant shops waisting their time. I guess im the winner since my Ridgid miter saw stand came with a free Kia ball joint inside the box.
 
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