Return of The Mac

[Wild For Tools]

I was wondering if anyone has had any experience with mailing broken tools back to Mac, we have no Mac rep. any longer, so I am going to have to try this, thank you.

 

[TheGrooveking]

Good luck, from what I've read here and elsewhere the probability of receiving a Made in the USA replacement tool is pretty small. There are more than a few members here who've contacted MAC customer service and arranged for warranty exchange.

TheGrooveking

 

[rustyproject]

I hear alot of Mac bashing on here.I have had better response to my my tool service issues than what I'm hearing on here. I have sent tools in twice in the last couple of months and recieved USA tools back(Bol1214wrench and VR17k ratchet). I have also had some Taiwan tools(Torx drivers)come back. I wish Mac still made everything here but I still like their products. I have had good luck sending tools back they are quick and seem to care when I call them. For what its worth I have Snap On,Mac,and Matco in my tool box. I have favorites in each brand.

 

[freeskier]

for me, snap on's dealer support seals the deal for me. i have friends who see the rep a few times a week. when a tool breaks i give it to my buddy, they hand it to the rep, and i see a new unit in under 2 weeks.

 

[mrholeshot]

I sent my USA made ratchet back to MAC got a POS Taiwan ratchet back. Thats not a reflection on Taiwan tools because I have a few nice tools built in Taiwan. After much complaining I was able to exchange the Taiwan ratchet for the Facom head made in Italy model. It seems well made but I don't care for the ergonomics.

 

[RM209]

Wild: I've sent a few tools back to Mac over the last couple of years. Their service was excellent, as I received the replacement tools within (approx) two weeks.

RM209

 

[StevenB]

I just sent them a 1/4" mr5 ratchet earlier this week. I'll find out soon what they do with it.

 

[Buckgnarly]

Sent in some carbide burrs, got some US replacements. Great service, took about a week or so to get them back.

 

[layinlow]

i have sent numerous things into mac and also snappy... both are great at getting things back to you... just got my mac stuff back last week an as RM209 stated it takes a couple of weeks...there a few things that mac backorders and they will send you a post card with what tools are backordered and when you should possibly expect them.. i am waiting on a deep swivel and they said late march...

here is the info if you need it....i always send my things in with insurance and delivery confirmation...

Consumer Warranty Returns Department
Mac Tools
4380 Old Roberts Road
Columbus, Ohio 43228

Include a sheet of paper
with all part numbers, first and last name
shipping address, and contact phone number

 

[AZ_Catskinner]

I'm currently a bit PO'd at them. I sent in a couple of wrenches and a bit driver. Got new wrenches (USA made), but my bit driver (PM84A) has been discontinued so instead of offering me the current model, they gave me $25 and change in credit which is effectively useless, since it won't cover replacing my @&*#ing screwdriver (not to mention the $5 I spent mailing this stuff in).

I plan to raise some more hell with them on Monday, and we'll see where that goes.

 

[kams1973]

I sent a MR5K 1/4 ratchet and a XRS11FPA 3/8 ratchet (both USA), and received new ones (both USA) three weeks later. I'm well satisfied.

 

[MattT]

I'm currently a bit PO'd at them. I sent in a couple of wrenches and a bit driver. Got new wrenches (USA made), but my bit driver (PM84A) has been discontinued so instead of offering me the current model, they gave me $25 and change in credit which is effectively useless, since it won't cover replacing my @&*#ing screwdriver (not to mention the $5 I spent mailing this stuff in).

That's better than what I got from Snap-on. All they did was send back the discontinued socket driver I mailed in with a note telling me I was SOL.

Last time I mailed off broken tools to MAC was late last year. Got everything back within two weeks

 

[Strouty]

I may have to try this too, I have a broken MAC ratchet and I have yet to find a MAC truck that is not in an auction around here. I found the ratchet, so I will get what I can. Will they send you just the guts?