Returning tool back to Cornwell..?

[mt2marc1]

This usually never happens to me cause i always 100 percent of the time by Snap on and i usually dont buy items like this minus the solus ultra (which is an amazing scan tool by the way) but cornwell started coming by the shop and a couple weeks into him coming by he showed me a digital inspection camera, we work on alot of hd truck radiators and we do alot of cleaning and religning fuel tanks. So this tool would come in handy showing customers what the inside of there fuel tank looks like before/after the work. i ask him how much he said something along the lines of 275.. the snap on guy just wanted like 1400 for the same "idea" so i figured **** it ill buy it. Well i just decided to see how good i did and did a couple quick google searches.. i found the camera i bought looks 100 percent identical to the hf one for 80 bucks and i can also buy my same one for 90 via amazon.

http://www.amazon.com/dp/B005EGJDIU/?tag=atomicindus08-20

im so pissed off this guy got me that im ready to go shove the ******* thing down his throat. When he comes by the shop on tueday im going to try and return it. i bought it a week and a half ago from him what would you guys do? has anyone been in this position before? like i said ive always bought snap on and usually only hand tools so i always no whatever i bought the said tool for new, i dont really need to go look up prices cause thats what it is NEW. i cant go buy my solus ultra for 1000.00 new anywhere else... im done ever buying a thing from cornwell again but still what would u do?

sorry about the long rant and im sure i left out a few , . : ; had a few to many lol

 

[Coach James]

Are you mad at the Snap On guy or the Cornwell guy?

Either way, I'm not sure you have reason to be mad at either of them unless they said theirs was the lowest cost one on the market. I would be madder at myself for not price shopping before I bought.

Coach

 

[diesel research]

Hang on, breathe. Next time you go on a tool truck (regardless of brand) just remember, if it is not a socket/ratchet/toolbox/or screw driver, they probably did not make it, and is rebranded.

That isn't close to 100% accurate, as it depends on the brand, and specific item, but never get surprised with electronics or specialty tools.

I could get bent out of shape about snapon/matco/mac/cornwell, because they ALL sell rebranded items, usually for significantly more.

 

[mt2marc1]

im mad at ******* cornwell i emailed the company aultel and they responded saying the suggested retail price was 165 ..... i should have price shopped for sure that is totally my fault, i guess its just cause i never buy this kind of equipment and never ever buy from cornwell.

 

[kythri]

OK, so, "always 100 percent" doesn't leave any room for any other option, but that's just me quibbling.

What I'm gathering is that you're pissed because you paid a premium price to the tool truck?

What I'd do is research before spending my money.

That said, what's done is done. If I was dissatisfied with my purchase, I'd make an attempt to return for a refund, but I'd take a tack other than "shoving the ******* thing down his throat".

I'd also make sure that what you're trying to return is what you're finding on Amazon.

What Cornwell sells is this:

http://www.cornwelltools.com/webcat/products.php?product=AUTMV10155-%2d-Videoscope-with-5.5MM-Camera

It's a smaller bore camera with LED illumination (which isn't advertised on the bigger bore Amazon model you linked).

 

[mt2marc1]

Actually the one i posted on amazon is the exact box i have sitting next to me right now. He showed me a new "scan tool" and this brand new scope that had just came out. When a company tells me a suggested retail price should be x i understand the tool truck needs to make money but he almost doubled the price.

 

[mt2marc1]

Whats done is done and i understand that, i have no problem paying extra money for a better quality product, i guess more or less im wondering have you guys ever returned an item like this before? i just wonder if he is going to warranty it or tell me to pound sand. im not gonna approach him like an ******* im actually gonna be nice about it im just gonna be friendly and ask him if i can return said item.

 

[Skin]

not for nothing but are you completely new to tool trucks? This is common. I can only recommend being courteous about it because its, as you put it, your fault for not doing any research.

 

[diesel research]

This is common. I can only recommend being courteous about it

Yes, this is key. People tell me you are not supposed to walk off a cornwell truck until you have handled a JR72 ratchet? If that is the case, keep pleasant until this happens.

They "gouge" on many things, but maybe gouge isn't the right word. Mobile tool truck is a high overhead business. You paid extra because it took 5 minutes from the time you mentioned thinking about buying one, to the time you were able to walk back in the shop.

Amazon can't do that, and harbor freight doesn't come to the door.

Some people just "need" stuff RIGHT NOW. that's ok, but comes at a cost.

To make matters more complicated, it was not mentioned if this was put on a revolving account or paid in cash full. The alternative vendors DO accept credit in the terms of credit cards, but a segment of the population does not like those.

The biggest thing to take away from all of this is price shopping, determining immediate need, and recognizing any tool truck is going to have a higher price on rebranded stuff due to above mentioned reasons.

 

[bgott]

Have you dirtied it up? Trashed the box? Any time I've returned something "as new" to a tool truck they've taken it back. If you have dipped the scope in a couple of radiators and got **** on the end and the packaging left on the trash truck I think you own it. Then again, maybe not. I just got a deal on an air powered grease gun from Snappy. The shop he sold it to was using some weird kind of cartridge that wouldn't work right in the gun, or so they said. It's Blue Point, lists for IIRC, $117 and I got it for $70.

 

[BloodySinner]

If you're so worked up about it, then just return the product and be done with it.

 

[mt2marc1]

^^

thats what i was trying to ask if i was able to return it or not. i was angry the first post whatever no big deal, but everyone else i guess wants to make it 'look at this ******* bought something without researching" people on here just like to bash other people and bring them down for bad decisions others made. i understand things i could have done different but now thats its over and done with i cant do anything different, i just wanted to see if i can return the item or not. so please if u wanna post and tell me how stupid i am for not researching or wtf do i expect buying off the trust go post on the next morons thread and please leave mine alone.

 

[mt2marc1]

package is just like new and the camera itself ive used prolly twice, still looks brand new nothing is dirty what so ever its damn near perfect. thanks bgott for the post atleast someone atleast is trying to help with the situation instead of bashing me down to the ground.

 

[BloodySinner]

^^

thats what i was trying to ask if i was able to return it or not. i was angry the first post whatever no big deal, but everyone else i guess wants to make it 'look at this ******* bought something without researching" people on here just like to bash other people and bring them down for bad decisions others made. i understand things i could have done different but now thats its over and done with i cant do anything different, i just wanted to see if i can return the item or not. so please if u wanna post and tell me how stupid i am for not researching or wtf do i expect buying off the trust go post on the next morons thread and please leave mine alone.

I wasn't putting you down. All I am suggesting is that you take it back to the dealer and try to work something out.

 

[Fedwrench]

If it's clean and you have the original packaging, you should be ok. The dealer isn't going to risk alienating the whole shop over a bad sale. It's bad for business.
Retail prices are what insane people pay for tools.
Snap on's rebadged stuff is pretty expensive too. Tool trucks offer truck to you service, weekly payments that allow you to use the tools while you pay them off, and a wider selection of tools. However, the downside is their prices. Yeah, there are a few things that come off of a truck that may be worth the price but, I don't think any truck's entire line is worth what they charge but, that's just me.
Here's your camera pricing from where I spend some of my money:

http://www.tooltopia.com/autel-mv101-55.aspx

 

[diesel research]

There is a possibility of a "stocking fee", keep that in mind. Probably won't happen on a tool truck, but even if it did, be happy he takes it back, give him his small fee, go to amazon, and you still make out "like a bandit".

Typing under the influence may have caused more of this "drama" than "other people" allegedly beating you up.

 

[mt2marc1]

^^
ive been lurking this site for years now, its not just my thread its everyone's anytime any makes a post that other people feel they would have made a better decision instead of trying to help the op they just bash him to the floor. its very common on this site, on any other site i go on the second they bash someone a mod instantly cleans up the thread which doesnt happen around here much.

 

[85camaro]

That's the potential danger of impulse buying. But it's probably a good thing he's coming by on tuesday. You sound pretty pissed, so it will give you some time to cool off. First, try calmly explaining your concern. I wouldn't get testy unless he's unwilling to budge.

However, remember the old saying.....buyer beware.

 

[treasureseeker]

If I was in the Ops situation I would be upset at myself but would feel a ton better after getting Cornwell to return the item and I have been in similar situations. It is those impulse buys that get you. I wouldn’t tell Cornwell I want to return the camera because of the markup but that the quality doesn’t match my expectation for the price. When I used to go to estate sales that had guns they would always go for way more than their value. Some items in certain situations just are hard to ignore like a truck full of tools just asking to be taken back to your toolbox.

 

[Farmer Joe]

Honestly, if you didn't price shop it's your fault man. Like someone said, if it's not hand tools, then it's rebranded. It's the same thing I preach to the other guys I work with, just save a few weeks worth of truck payments and get the OTC or astro version. Or the IR or Aircat for half the cost lol. But at least you have a place to get a replacement pretty quick, and that's where the extra $ comes into play

 

[xwarp]

you know, there is the positive to this, that being you did not pay the snap on price.

seriously.

i bought a set of the cornwell go thru ratchets. i could have bought the chinese made craftsman set for less and got more, but only at a price difference of about 35 bucks.

now did i research, yeah, but i like the cornwell set, so much to a point that i use that ratchet set more now than i expected to.

you know, sometimes we spend more than we probably should have, then there are the times that we break even, and even those times we made out like a bandit. in the end, it's all a wash.

what's the warranty on the corwell camera? same as hf?

tactfully ask for a refund and if you can't get one, then so be it, but i'd hope you are making money using that tool in such that it's going to be paid for whether it was a snap on, corwell, mac tools, or even a target black friday special.

 

[CD1]

http://blackfriday.com/harborfreight-ad-scan.html

 

[Skin]

^^
ive been lurking this site for years now, its not just my thread its everyone's anytime any makes a post that other people feel they would have made a better decision instead of trying to help the op they just bash him to the floor. its very common on this site, on any other site i go on the second they bash someone a mod instantly cleans up the thread which doesnt happen around here much.

You brought the criticism on yourself with comments like these

im so pissed off this guy got me that im ready to go shove the ******* thing down his throat.

im done ever buying a thing from cornwell again

im mad at ******* cornwell

acting like it was their fault you bought a product at its stated price, not because you asked if you could return something. For the record most stricter forums also have a policy against vender bashing [especially when its uncalled for]. As you can see you're free to speak your mind here regarding that as well.

 

[wornoutoldman]

I'd bet you will have no problem returning it. However if the dealer is hesitant perhaps you could exchange it for some other tools that you feel better about.

 

[kythri]

^^
ive been lurking this site for years now, its not just my thread its everyone's anytime any makes a post that other people feel they would have made a better decision instead of trying to help the op they just bash him to the floor. its very common on this site, on any other site i go on the second they bash someone a mod instantly cleans up the thread which doesnt happen around here much.

There's a difference between getting bashed "to the floor" and constructive criticism. Nobody bashed you.

It was suggested that you do prior research before making high-dollar purchases, and it was suggested that you approach the return of the item with a different tone.

Discussions definitely get heated here, and people definitely get snarky, sometimes escalating to the point of insulting each other. I''m not proud that I've been a part of it, but it happens sometimes.

More frequently, however, and what has happened here, is that someone makes a post in which they express their fury and indignation, and they're responded to with questions and critical comments, which they then interpret as bashing, when, in reality, it's not.

If you're expecting everyone to agree with you and support what you yourself called a rant, you should alter your expectations on this forum, because people aren't going to do that here.

 

[kythri]

Here's your camera pricing from where I spend some of my money:

http://www.tooltopia.com/autel-mv101-55.aspx

And that's the better camera than the one he got, as he's confirmed he bought the 8.5mm head.

The super-narrow head would be fantastic.

 

[sk farmer]

seems like you think it is wrong for people to bash you and your decision at the drop of a hat but you seem to think it is ok to bash your cornwell dealer. i really doubt he twisted your arm to buy it and if it works as it should i don't see how you have the right to return it. you yourself said a similar tool from s-o cost much more. at that rate you already got one heck of a deal.

 

[FergusonTO35]

Its not cheap to run a tool truck and the prices reflect this fact. Mechanics vote with their dollars, therefore the tool trucks, and the brands they represent, keep going. If there is a tool you've been needing that Cornwell has a respectable price on I would see if the guy would give you a really good trade in on it. Cornwell is the cheapest on alot of things as far as truck dealers are concerned.

 

[bgott]

ive been lurking this site for years now, its not just my thread its everyone's anytime any makes a post that other people feel they would have made a better decision instead of trying to help the op they just bash him to the floor. its very common on this site, on any other site i go on the second they bash someone a mod instantly cleans up the thread which doesnt happen around here much.

Don't sweat the small ****. If you feel that bad, find a Harbor Freight thread and tell them how HF is junk and Snap-on beats everything they sell. Then stand back and watch 'em bounce off the walls! The show will cheer you right up!

 

[bigdummy30]

lessons are never free...the better the lesson ,the bigger the fee....