Returning tools to snap-on
- Thread starter t4runner
- Start date
signcrafter
Well-known member
- Joined
- May 9, 2012
- Messages
- 12,432
I'm sorry but buying snap on tools doesn't give you a right to be a **** to a dealer. I think you're making more out of this then needs to be. If you act like a human being then you will get your tools warranteed. If you walk on a truck swearing at the dealer acting like a **** then by all means he should tell you to piss off. It doesn't matter what the business or item is, you still don't have a right to be **** to someone. I just don't see why it's such a big deal to you? He said the only time his dealer ever refused warranty was when a guy came on the truck being a ****. If you have a warranty issue walk on the truck and ask to warranty your tool and it will be warranteed, pretty common sense stuff. I was even raised to say please and thank you. I just don't understand why you would be concerned about warrantying your tools unless you purposely feel the need to be a **** to a guy for no reason.
Snap on will return the old tools to you if you do this. They no longer will take tools just sent in. You have to call or email them first.
Yes they send you an email with a prepaid UPS tag to print out and send the tools back.
Snapped-off
Well-known member
Both my dealer and a customer rep told me they are not warrantied because they are consumables.
tjmonsen5
Well-known member
I thought air hammer bits were lifetime, but drill bits are not. If you have a good dealer, he will eat the cost and warranty it for you. He wont get reimbursed for it though like he would for a socket.
And to the OP, I dont know what you are trying to do but it sounds like you are either not nice to them or sound very fishy. If you need to return new tools they will just ask for the original order number and they will issue an RGA. If you are trying to warranty broken tools, all you need to do is tell them the part number of the tool you need replaced and they will get it done in under 5 minutes. I dont see why you would go on hold for 15 minutes unless you are giving them bad part numbers and they are trying to figure out what you have.
And to the OP, I dont know what you are trying to do but it sounds like you are either not nice to them or sound very fishy. If you need to return new tools they will just ask for the original order number and they will issue an RGA. If you are trying to warranty broken tools, all you need to do is tell them the part number of the tool you need replaced and they will get it done in under 5 minutes. I dont see why you would go on hold for 15 minutes unless you are giving them bad part numbers and they are trying to figure out what you have.
Originally when I called them [ I was very pleasant and cordial ] I was put on hold because I was told I needed to have a return authorization number which as it turns out was just plain wrong on who ever I was talking to. To make matters worst this same scenario happened on more than one occasion. I know there are those who don't believe this ever happened, I really don't care what anyone thinks. I was just passing along my story. However in the end it all worked out.
vintagefan
Well-known member
- Joined
- Mar 2, 2012
- Messages
- 613
Agreed, I tried multiple times with CS to give me even a tiny shred of info about local dealers, and they wouldn't budge. Not even a first name. Not an email, not a phone number, nothing. This is at least 3-4 seperate reps I tried with.
Additionally, I had to go through several MORONS that claimed there were no dealers in my area whatsoever. Keep in mind, this is after I told them that I regularly see at least two dealers drive right by my work, and also regularly see one of the two dealers parked at the dealerships only a mile from my home.
Once I finally got a CSR with a functioning brain, they sent a message containing my Cell # to one of the dealers, and I got a call back from him within 5 minutes!!!
Either way, even after all that, he's a superb dealer and I've done a lot of business with him.
I agree.
I've warrantied single items at least 10 times, and have NEVER even had to get an RMA or even return an item. I just call, tell them what broke, who I bought it from, and they send me a new one in the mail, and tell me to "destroy" the old one.
kapster
Well-known member
Yes this isnt a snap on policy, walking into any store and being a **** normally gets you nowhere. Acting like a decent human being normally will though. I work with a guy that, for example, will burst into an auto parts store. You gave me the wrong part! With a long line of screaming and cussing. Just isnt necessary, at least not right away
96snma
Well-known member
My experience:
Mom bought a couple organizers that I requested as a gift and though she was doing a favour by getting 2 each instead of the one 1 needed. Called up snap on and one item was returnable and the other was not. The rep was really friendly and helpful.
Got put on hold while he went to get the non returnable item approved by a manager. It was late fri afternoon and couldn't track down the manager but took my email and phone number. Monday morning I had an email wi a RA number and detailed instructions what to do. Ended up driving to the distribution centre as its 15 min away and returning it at their counter.
It was a painless experience and had no problems at all
Mom bought a couple organizers that I requested as a gift and though she was doing a favour by getting 2 each instead of the one 1 needed. Called up snap on and one item was returnable and the other was not. The rep was really friendly and helpful.
Got put on hold while he went to get the non returnable item approved by a manager. It was late fri afternoon and couldn't track down the manager but took my email and phone number. Monday morning I had an email wi a RA number and detailed instructions what to do. Ended up driving to the distribution centre as its 15 min away and returning it at their counter.
It was a painless experience and had no problems at all
Agreed, I tried multiple times with CS to give me even a tiny shred of info about local dealers, and they wouldn't budge. Not even a first name. Not an email, not a phone number, nothing. This is at least 3-4 seperate reps I tried with.
Additionally, I had to go through several MORONS that claimed there were no dealers in my area whatsoever. Keep in mind, this is after I told them that I regularly see at least two dealers drive right by my work, and also regularly see one of the two dealers parked at the dealerships only a mile from my home.
Once I finally got a CSR with a functioning brain, they sent a message containing my Cell # to one of the dealers, and I got a call back from him within 5 minutes!!!
Either way, even after all that, he's a superb dealer and I've done a lot of business with him.
I agree.
I've warrantied single items at least 10 times, and have NEVER even had to get an RMA or even return an item. I just call, tell them what broke, who I bought it from, and they send me a new one in the mail, and tell me to "destroy" the old one.
I've called customer service before, and they ask my location and contact information, and have the local S-O guy(s) call me. They don't give out the local dealers info.