Ridgid Warranty

[sumner52000]

Anyone here ever had to warranty a ridgid pipe wrench? Someone at work today broke a 36" aluminum Ridgid pipe wrench today. Will Ridgid warranty this wrench? Do you have to have all the parts that broke off?

 

[kiatech]

is it the handle or the jaw?

 

[Jswain]

If it's the handle and there are any snipe or hammer marks on it then they won't warranty it.

 

[sumner52000]

The top part broke off. All I have left is the handle and bottom jaw. There are marks on the handle from a cheater.

 

[paranoid56]

The top part broke off. All I have left is the handle and bottom jaw. There are marks on the handle from a cheater.

then i would say no. as you were using it in an incorrect manor (using a cheater bar) they shouldn't warranty it

and yes, i know we all do it but it doesnt make it right.

 

[Farmall450]

Good question...what's the COO of Ridgid nowadays?

 

[Jswain]

I believe it is only the handle that is warrantied anyways I forget what the sticker says on them when they are new...but I believe its somewhere down the line of "If this handle breaks or deforms return it to Ridgid for a free replacement"

 

[Jbullfrog]

The jaws and adjustment parts are considered "serviceable". Depending on the stores in your area, you may get a new one, or they may sell you a jaw.

 

[sgs236]

If you have a Fastenal store close by, you can take to them and they will send back to Ridgid at no charge to see if they will warranty it.

 

[malibu101]

I believe it is only the handle that is warrantied anyways I forget what the sticker says on them when they are new...but I believe its somewhere down the line of "If this handle breaks or deforms return it to Ridgid for a free replacement"

Quote the sticker-
RIDGID LIFETIME WARRANTY
If this housing breaks or distorts, return to Ridge Tool Co. for a free replacement.
RIDGE TOOL COMPANY
ELYRIA OHIO 44035

 

[Chadwilliam1]

Weld it back together

 

[mechan]

If you are going to use a cheater use a steel pipe wrench next time =X


COO is USA on the last stuff I bought from them.

 

[BDT/NWMN]

I believe it is only the handle that is warrantied anyways I forget what the sticker says on them when they are new...but I believe its somewhere down the line of "If this handle breaks or deforms return it to Ridgid for a free replacement"

Yep; My new 14'' has a sticker that says :If this housing breaks or distorts, return to Ridge Tool Co. for a free replacement.

attached tag states: "Sturdy, cast iron, I beam handle"
handle is lettered :THE RIDGE TOOL CO. ELYRIA, OHIO U.S.A. 14"
other side of handle lettered :RIDGID HEAVY DUTY 14"

Sorry, I don't have an aluminum wrench, but I recall them being lettered, stickered, and tagged in a similar manner.

 

[malibu101]

Quote the sticker-
RIDGID LIFETIME WARRANTY
If this housing breaks or distorts, return to Ridge Tool Co. for a free replacement.
RIDGE TOOL COMPANY
ELYRIA OHIO 44035

...
...
Sorry, I don't have an aluminum wrench, but I recall them being lettered, stickered, and tagged in a similar manner.

Mine, that I quoted the sticker from, is not an aluminum handle either.
I did not notice the OP saying that in the 1st post.

Thanks!

 

[Fordman7795]

If you have a Fastenal store close by, you can take to them and they will send back to Ridgid at no charge to see if they will warranty it.

I took one to fastenal and they told me to fly a kite

 

[sgs236]

I took one to fastenal and they told me to fly a kite

Each store must be different. I don't have an account with the local store, but they shipped my 36" steel pipe wrench to Ridgid and back and didn't charge me a dime for the new wrench. Took like 4-5 days for the whole process.

 

[Farmall450]

If you are going to use a cheater use a steel pipe wrench next time =X


COO is USA on the last stuff I bought from them.

Wow, that's great, I figured they'd went overseas. I have some of their "vintage" pipewrenches...good tools!

 

[70C-10]

https://www.ridgid.com/us/en/wrench-parts

 

[rancherbill]

The top part broke off. All I have left is the handle and bottom jaw. There are marks on the handle from a cheater.

A cheater on aluminum? I have to assume on a 36" wrench you are using a 6' or longer cheater. The advantage or reduced weight does not mean you can use it the same as a regular wrench.

You are the guy that spoils warranty for the rest of us. I was in a store one day and standing behind a guy returning tools. They all had been grossly misused. It pissed me off that the guy got his money back. That cost is passed on to me.

 

[jeffmoss26]

Ridgid pipe wrenches are still made right here in Ohio.

 

[EOC_Jason]

You can buy the top jaw, if not at local stores definitely online. Also check your local pawn shops, a whole one might be cheaper.

 

[sumner52000]

You are the guy that spoils warranty for the rest of us.

You are the guy that spoils forums for the rest of us.


I was not using the wrench. I walked through the shop after all the mechanics had went home and it was in the scrap bin. Don't know what they were working on but I assume it was a conveyor. I don't have all the parts, and don't know who broke it because I would have asked them for all the parts. Didn't see the rest in the scrap bin. There are marks on the handle that look like they came from a cheater. I'll try to post a pic when I get home of the wrench and where it broke.

I'm a power plant operator. My boss will not let me use any tools. It makes the mechanics mad when I fix stuff. They don't even like it when I remove insulation to see what part of the pipe is leaking. Tools are abused in power plants, and it pisses me off to see it everyday. I see welders left out in the rain, impacts in buckets of water, and everything is a hammer. They are freezing our pay and cutting budget and then i see a $250 pipe wrench broken and in the scrap bin. Last week I found a 1/2" drive 15" Proto extension with an impact adapter from 1/2-3/4" in the scrap bin with remains of a 3/4" impact universal. The end of the extension was mushroomed beyond use from being hit with a hammer. Sorry for the rant.

 

[bad12jr]

I'm a PPO as well. I get ticked all the time about that stuff too. I got some cut pieces of new boiler tube yesterday. 3ft each. Just thrown in the dumpster. There was a push cart my buddy got a couple days ago out of the dumpster. I can only assume it was there because of the sticky castor it had.

I'd defiantly try to find replacement parts.

Sent from my DROID RAZR HD using Tapatalk 2

 

[metaldad]

To my knowledge, Ridgid still makes their pipe tools here.
Hand tools, is a **** shoot.
All their electrictools, with the possible exception of pipe threaders, are chinese.
they are owned by emerson.
emerson tends to offshore everything they buy.

 

[sumner52000]

Here are some pics. These are the only parts I have. The rest are gone.

 

[metaldad]

Here are some pics. These are the only parts I have. The rest are gone.

i don't think it's warranty.
https://www.ridgid.com/us/en/full-lifetime-warranty

 

[rancherbill]

You are the guy that spoils forums for the rest of us.


I was not using the wrench.

I hope you accept my apology, I thought you were the abuser.

The sixth picture look like hammer marks. If I was guessing the wrench was slipping and it was hammered to force it onto the pipe to get a better bite. That would account for where the break occurred, as the ?threaded? part of the top would move forwar.

 

[Jswain]

I was not using the wrench. I walked through the shop after all the mechanics had went home and it was in the scrap bin. Don't know what they were working on but I assume it was a conveyor. I don't have all the parts, and don't know who broke it because I would have asked them for all the parts. Didn't see the rest in the scrap bin. There are marks on the handle that look like they came from a cheater. I'll try to post a pic when I get home of the wrench and where it broke.

I'm a power plant operator. My boss will not let me use any tools. It makes the mechanics mad when I fix stuff. They don't even like it when I remove insulation to see what part of the pipe is leaking. Tools are abused in power plants, and it pisses me off to see it everyday. I see welders left out in the rain, impacts in buckets of water, and everything is a hammer. They are freezing our pay and cutting budget and then i see a $250 pipe wrench broken and in the scrap bin. Last week I found a 1/2" drive 15" Proto extension with an impact adapter from 1/2-3/4" in the scrap bin with remains of a 3/4" impact universal. The end of the extension was mushroomed beyond use from being hit with a hammer. Sorry for the rant.

Are you sure you don't work on a drilling rig? That sounds exactly like the place I work haha, my boss is a tool fanatic so he usually gets us some pretty nice stuff if things are going well but nobody seems to appreciate it. We have a nice 3/4" IR TI impact wrench that gets abused like you wouldn't believe, thrown in water, mud, sawdust, invert...thrown off the top of our mud pumps ~4ft to the floor. Finally it stopped putting out any amount or torque(probably 80ish ft/lbs maybe not even) and all of a sudden EVERYONE was crying it was a piece of junk because they were doing everything by hand. They somehow lost the reverse button off it so now you have to use a screwdriver to select F-R...I let them sweat it out by hand for a couple weeks then took it all apart cleaned/lubed it all up so it's working great now. You think that changed how they treat it? Hell no back to being thrown in water, mud, sawdust and invert. Haha /rant

On another note I am very doubtful they would warranty that handle with the snipe marks all over it, but you could always try. As punishment I would wait until you see them using a 36" aluminum and hand them the 48" steel handle That'll give them a workout

 

[cosmik binturong]

that kind of abuse/misuse happens all the time here too, even by independent contractors paying for their own tools... <label for="rb_iconid_9">

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[BDT/NWMN]

Here are some pics. These are the only parts I have. The rest are gone.

Looks like that one belongs in the scrap pile... That wrench was murdered; Ridgid don't owe your company anything as far as warranty.