My first post...
The Ridgid Lifetime Warranty Process has just gotten smoother. It's always been rather simple, but not advertised properly.
After your purchase in the store you have 90 days to register the product. The Lifetime warranty ONLY applies to "Combo Tool Kits". If you have lucked out in the past with single tool purchases those days are over.
When you purchase your tool and are at the register ask for a Duplicate Receipt (for backup).
When you get home go to
www.ridgid.com and login or register your account.
Click on the Support>Registration and log the Combo Kit Model number and then all the serial numbers of the tools and batteries. Some items like the MP3 radio are not covered under the LifeTime Warranty. In the last step of the registration it will tell you to print out the form and cutout the UPC code and store in an envelope along with your receipt(duplicate) in the event Ridgid needs to further verify your electronic verification.
Yes Finally they are comparing data from the store purchase to your electronic registration!!! But this does prove your actual purchase date and eliminates any "Wiggle" room that the Post Office might have delayed. When you register it will send an email verification to the email used in the Rigid account. It also states that in 2 weeks(10days) that you should receive another email confirming your Lifetime Warranty or asking you to send that special envelope that you saved with your receipt and UPC to Anderson, SC where the main office is located.
No I don't work for Ridgid or HomeDepot, but buy a lot of their tools and have recently tested this process twice and it worked like a charm. Yes batteries are Lifetime Warrantied also...but by the way they are really tracking the battery claims and you can't swap-in any external batteries that you bought outside of the Combo Kit(grin). I've had a lot of pain in the past year with their batteries especially the 12volt series.
The Ridgid/Milwakee rep is always in our store and alerted me this was coming and it's definitely a much less painful process. He also agreed that it sure seemed like a loophole for the company to not have to provide the lifetime warranty unless you jumped through all the hoops.
Hope this helps!
