Your opinion that I "snapped" in the my reply to the thread starter is your opinion, you have the right to your opinion, but I didn't snap.
I don't expect a long drawn out argument- In fact, I won't bother.
I'm going to point out to you why my opinion is such.
After that- it again comes down to
choices.
You've chosen to take your time to register and post on this forum. So, I
imagine that how customers or potential customers perceive you may be of importance to you...
I would suggest... that you choose a businessman's approach... to the following:
It doesn't matter what they say,
So... It doesn't matter what the Manufacturer has to say about product availability?
I find that a bit difficult to accept. Any customer that recieved such a missive would have the same response- "Really? The manufacturer doesn't know when their products are available?"
The manufacturer should know when their products are available more than anyone else should. A better response would simply have been, "I will contact the Manufacturer to verify availability of our stock."
Claiming that what the manufacturer had to say was immaterial is nonsensical. Now, the contact for the manufacturer could have been in error. That is what offering to verify is for.
Again, this is bad handling.
Telling the customer how unfortunate they are that you disagree with the manufacturers product availability date is a poor move.
the information I give you is the accurate information.
Refer above... If the manufacturer has clarified to the buyer that the product is already available, you could offer to contact them to verify or you could simply state that while it's available to some suppliers, it's not yet available to your distributorship, perhaps due to logistics or other factors. Either way, there clearly was a much more civil and polite way to convey what your position on the matter was.
Please contact Milwaukee for them to ship you one if they are that good.
This comes across a lot as, "I don't want your business. Go buy from someone else. Go screw yourself. It amazes me that the manufacturer of the product
could possibly be so good as to know when their product is available."
Yes, You Snapped.
Do not email us further on this concern, if you contact us to later contact them, then it's a waste a time for us to answer you.
Now, unless you're going to
claim that the O.P. is a liar... and that he was repeatedly messaging you harassing you about availability of the product,
then you had no justifiable reason for this last sentence.
None. What business person tells a stranger such a thing?
You absolutely snapped. And going to the trouble to register and list out excuses for yourself, then go into denial... You are not helping your case at all.
Let's see what a more professional response would have been...
Dear Sir,
Thank you for your interest in (Such and such Product.)
According to our records, this product won't be available until (such and such date.) However, since you've gotten different information from the manufacturer, I can try to verify this information as it benefits my business as well if it's available sooner than I expected. We'll be happy to follow up on this to let you know if we can have your (product) to you sooner.
Thanks for your patience and we appreciate your business
Now, let's say you don't have time to follow up on it.
Maybe you could hire a secretary to do such tasks for you.
And if you can't do that- Your business will suffer profit losses. It really is that simply.
I Make Time for Each And Every one of my customers. I know their names. I know what they do for a living. I make sure I know where they are coming from, what their concerns are and what I can do to satisfy them.
That's Business.
So if you don't have time for it, you may as well not have time to include Packing Slips in orders. Or maybe you don't have time to lick the stupid stamp.
When you take on the job, you take on the full job- not just what you have time for.
You registered. You posted.
But not once did you say, "I'm sorry for how I acted."
Not once did you say, "I handled that poorly. Let me try to make it right."
That's what a businessman would have said.
I wonder if your boss should read this thread, too.
Maybe he takes your job more seriously than you do.
