S-K warranty?

[4x4gearhead]

So after a bunch of failed attempts to search this forum for any updates on the new ideal s-k warranty I was wondering if anyone had an update on whether older s-k tools that they still make are covered under the lifetime warranty? I have been wondering only because I have quite a bit of their tools and if theyre not going to warrant them Im not going to buy anything from them again. Any info would be appreciated as I have always been a loyal s-k consumer.

 

[muddyjoe15]

I emailed s-k about a month or two ago, and asked the same thing. They told me yes they will be warranting the PRE-ideal tools. Which is good cause i also have a far amount of their tools.

 

[4x4gearhead]

Awesome! I appreciate the reply I was bumming thinking that a company I had always stood by was going to shaft me (everybody).

 

[adcrawfo]

Just a heads up, until everything really gets rolling there it might take a while to get your tools back. I sent in a hex bit driver that the socket was gouged out on (wouldn't hold a bit straight any more) and still haven't gotten one back. I sent that in around March knowing that it would most likely take a fair amount of time.

 

[23bw]

The SKs in my box are some of my favorites too.

I recently needed a part for a broken 3/8" ratchet. I called and spoke to a nice lady on the phone. She said the part was in stock and they will be happy to ship me one. A few weeks past and nothing received. I called again and was told their shipping dept was offline for a few weeks and that my part is queued to ship very soon. Few more weeks passed and still no part received. I keep calling but don't aways get someone to pick up the phone. Finally reach the customer service lady again on the phone. She checks my order and it still shows pending in the system. I was told she'll make sure the part goes out the same week. With hope fading fast, I patiently wait. Five days pass and the part shows up in my door steps!!!

In total, took about 8 weeks to get my part but I GOT IT. Could it have been processed better? Absolutely but I'm thrilled SK is still around despite what happened last year.

 

[Skin]

I emailed s-k about a month or two ago, and asked the same thing. They told me yes they will be warranting the PRE-ideal tools. Which is good cause i also have a far amount of their tools.

correction, there will be a warranty on tools that carried over to the new catalog. If its something they decided not to carry [ratcheting wrenches, mid-length sockets, 1/4" impact swivels etc..] you're SOL.