Sears $12 in surprise points - Beware

[Decline58]

Today 8/10, I received an email saying I received $12.00 in surprise points. I went on line and found the 208 piece screwdriver bit set on sale for 17.99. On-line I entered the order, got my $12.00 discount right up until I hit the "place your order" button. When I placed the order, the $12.00 discount was removed and the price went back up!

I called and got a very nice customer rep and she cancelled my order, placed another order for the same item, including the $12 discount, from her computer and this time it also deleted the $12 discount. So I ended up cancelling both orders (I guess I will jut have to live without those 208 screwdriver bits) and she promised that her supervisor will call me back within "2 to 3 hours".

At this point it appears to be a software issue, so if you plan to use any surprise points, when you place the order, watch it like a hawk as the price may change on you without notice.

Update: I did receive a phone call from the Supervisor. She told me that when the Customer Service rep put me on hold, she interrupted the Supervisor during a meeting and asked advice on my issue. It was the Supervisor's advice for the Customer Rep to try to put the order in from her computer. And true to the Supervisor's word, I received a call and a few free "points" to be used in the future.

Overall I come away happy, sad and apprehensive. I am happy that the Supervisor called me back. I am sad that these two hard working and caring employees seem not to have proper support from the rest of the company. I am very apprehensive doing any on-line business with Sears.

 

[sscsjtcs]

I've had this happen twice. On the second time, I personally called and cancelled the order. Get my card statement a month later and was still billed for it, even though it never shipped.

 

[timoboy]

They took the $9 off $9 I got away last night, then it glitched and reappeared, you bet I used it super fast before they could pull it again. I never let surprise points go for more than a day without use. They have been known to disappear.

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[Chuckster in NJ]

Yes! I have had this happen also!...... No wonder Sears is on "life support".

WATCH ALL TRANSACTIONS WITH SEARS AND DOUBLE CHECK YOUR CREDIT CARD,

 

[JazzBlueRT]

Today 8/10, I received an email saying I received $12.00 in surprise points. I went on line and found the 208 piece screwdriver bit set on sale for 17.99. On-line I entered the order, got my $12.00 discount right up until I hit the "place your order" button. When I placed the order, the $12.00 discount was removed and the price went back up!

I called and got a very nice customer rep and she cancelled my order, placed another order for the same item, including the $12 discount, from her computer and this time it also deleted the $12 discount. So I ended up cancelling both orders (I guess I will jut have to live without those 208 screwdriver bits) and she promised that her supervisor will call me back within "2 to 3 hours".

At this point it appears to be a software issue, so if you plan to use any surprise points, when you place the order, watch it like a hawk as the price may change on you without notice.

Surprise points cannot be used on clearance or hot buy items.

 

[a52-830]

i got the same email, and used paypal. the final screen showed the correct discount. we shall see what paypal shows.

i will note that what i bought was a Hot Deal, but the 12 on 12 still applied, which is unusual.

YMMV

 

[kiatech]

im surprised someone even answered the phone. I wouldnt even waste my time with sears.

 

[a52-830]

picked up my order, got home, checked paypal. the correct amount was deducted.

either they fixed the glitch, or paypal gets around it.

i keep things in my cart at sears for this exact reason. 12$ off 12$ is free money, all i need to do is go pick it up.

 

[moto_ridah]

Had this happen last month on a 15off15. Ended up having to do 3 orders, cancelling the first 2. Last placed through chat and still didn't work so they just credited points. Got a call today that the order is delay a bit longer, so still kind of in the air on how it will shake out. Luckily all the cancellations credited back correctly.


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[7avalon7]

im surprised someone even answered the phone. I wouldnt even waste my time with sears.

Perfect! More deals for all of us

 

[In The Doghouse]

Surprise !! Your points disappeared.

 

[T45]

I'm amazed this stuff is still going on....in august....
I had similar issues back in like Jan/Feb

Tis enough to make you want to stop doing biz with them at all

 

[Jeepster04]

Wonder what sortve meeting a supervisor of that sorts has. They dont really seem to do anything productive.

 

[Fatboy148]

The moral of the story is... have faith but check your receipts...

Sears-Job 1:22

"And said, without tools I came out of my mother's womb, Sears gave points and Sears hath taken away (then gave back)".

A couple months ago, I bought a Gearwrench set and they offered an additional $25 in points to be used later. The offer and points showed on my receipt but it never showed up in my account. It took a phone call but they loaded the $25.00 into my account for me.

Blessed be me!

 

[7avalon7]

The moral of the story is... have faith but check your receipts...

Sears-Job 1:22

"And said, without tools I came out of my mother's womb, Sears gave points and Sears hath taken away (then gave back)".

A couple months ago, I bought a Gearwrench set and they offered an additional $25 in points to be used later. The offer and points showed on my receipt but it never showed up in my account. It took a phone call but they loaded the $25.00 into my account for me.

Blessed be me!

Exactly!

As much as we love bashing Sears (some of the bashings are well deserved), but to be fair, these problems happen with everyone. You should always check your receipts/credit card statements after ordering. Also check to make sure extra points, discounts, bonus, rebates, etc are awarded. I do this regardless if I order from Sears, Amazon, Ebay, Walmart, Target, etc. And I have had problem with every e-tailer. Again, s*** happens, call the CS, be nice and they will work with you.

RE surprise point - it is a surprise, so you gotta use it asap, or surprised... it may be gone next time you login

Also, Sears may change price often so if you see anything you like, use your points and order it !

 

[kwschumm]

Sears has had system problems for a very long time. In the early 80s I had a good friend who worked for a loan outfit. He said that anyone who had a Sears credit card would have dings on it from Sears and they just ignored that information.