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"Sears and me: A debt that's impossible to repay"

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Infinia

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Beautiful story for Christmas!
Makes sense IMO, Chicago Trib would be the only newspaper left to publish this humanistic Americana interest story.
Almost an Ode to a Studs Terkel or O'Henry short story.
 
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LXCam

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AZ
That's a wonderful story, very heart warming. It almost makes me feel guilty about badmouthing sears over the last few years.
 

WWheeler

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Jun 23, 2015
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Middleofnowhere USA
I have no such similar story to that tearjerker, but several decades ago when I was 16 yrs old working a summer job for a home improvement company I ran into a rusty chunk of metal while digging a footing for a detached garage. I tossed it off to the side complaining about the bite it had left in my shovel, making my job that much harder.

Sometime later Richard, the lead carpenter on the site, picked it up and after a minute of wiping it off with a rag told me, that's a Craftsman. I said something like, 'it was a Craftsman. Now it's junk,' to which he explained that I could take that to any Sears and they would hand me a new one, no questions asked. I think I gave him a 'yeah, right' because I honestly didn't believe him. i didn't know any better.

On the way back to the shop that day Richard turned the van the wrong way. When I asked where we were going he didn't say anything at first, but I found out soon enough as we were just a couple blocks away from a mall with a Sears. I didn't even know he had kept that ratchet, but he was determined to prove to me that hunk of rust was still worth something. We walked in, and sure enough, two minutes later we were back in the van with my first brand new Craftsman RHFT ratchet.

That got me hooked. In the years that followed I spent several thousand dollars at Sears back when they had the only ratchets with a quick release and everything still said USA on it.
 

Adam.C

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I loved Sears as a kid and young man. I bought my first set of mechanics tools there. I was proud of my craftsman stuff. One item I always admired was the seat creeper with the padded red tractor seat. They were made by a US company called Whiteside. Sears added the red to the seat. They also make Snap On's seats and creepers. So 2 weeks ago i bought 2 of them. I had some points so I got them for a great deal $80 each. Delivery to the store took longer than expected. When I finally got the word, only one of the 2 arrived. The warehouse guy told me to call customer service and gave me a 1 800 number.
prod_2232491812

I got it home and was about to open the box when I saw MADE IN CHINA on the box. Whiteside is a US company. They source some items from China, but their tractor seat with the 4 legs wasn't one of them. Maybe, I thought, since this was a from a US manufacturer, they will still be okay. I got out the Chinglish instructions and instantly noted I was missing washers. I got the casters installed then went to put the seat on. The holes in the legs were miss drilled. One hole was off by 3/8". If I wanted to drill a new hole, I would have had a slot.

I took it apart, packaged it up and went back to Sears to return it. That took about 30 minutes. They couldn't find my order in the system. After a while the sales girl told me the warehouse guy simply didn't look hard enough for my second seat.

Frustrated, 2 days ago, I ordered a Whiteside HRS from ZORO tools. It arrived this evening. Only 4 screws to install, seat is wider, wheels are bigger and it has a 600lb capacity s o it will be around a long time. kicker is, it was on sale for $85, marked down from $107.

That's the problem with Sears and the reason why they deserve to go out of business. If you are going to sell chinese ****, sell it for 1/2 what americans charge. 5% difference isn't nearly enough.What I bought from Sears wasn't worth $50 to me. it was cheesy **** like you find at Harbor Freight. The US product was a MILLION times better for basically the same money.
 
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Banjorear

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Essex Co., NJ
Wow, that is an awesome story. Thanks for posting. There are parts of it that the author is dead on with. For the most part, I've found the employees who worked the retail stores to be good, hard working people.

It's a shame the business is tanking and taking all of these folks down with it.

Just tonight I was at the Sears in Willowbrook Mall in Wayne, NJ. Of all things, they were remodeling. The store was pretty full for a Thursday night. That said, the demographic was certainly mixed.
 
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Mrmontebuilder

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Jun 22, 2016
Messages
88
Many fond memories of Sears, got my first new tool box there in 1989 when I started working at Pep Boys full time. Lots of tools from there some of which I still have to this day. Most of the Sears local to me now have no TVs on display at all and some of the shelves are looking a bit bare. But inevitably if I am anywhere near a Sears I stop in there to look around just to see often times knowing I will probably never be back in that particular store again. Will miss them and Kmart when they are gone.
 

sgtmac

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Feb 28, 2013
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136
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Wilmington ,nc
Wow what a great story..... I think a lot of people in our country can't fathom this level of hopelessness and despair some children suffer.

Sounds like the author was able to excel even though he had a ****** start....maybe that's why he is successful!
 

woody 73

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The Great State Up North
Great story yes indeed o' Henry would be smiling at that short story; I bet some of you know O' Henry spent some time at the prison in Columbus and he wrote some of his stories at the Ohio pen, now long gone.

Thanks for posting it.:rocker:
 

L5wolvesf

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Northern AZ
That's a wonderful story, very heart warming. It almost makes me feel guilty about badmouthing sears over the last few years.

It is a very heart warming story about the Sears store employees who are just regular people. They do good things like that while the execs in the tower are figuring out how to squeeze another dime out of people. When you/we complain about Sears it is about the decisions made at the top of the organization not the people who help other people. Those employees are getting screwed like a lot of others. In other words don't feel bad about what you have said.
 

Roberts210

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Dec 21, 2015
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Missouri
I bought a lot of tools and other stuff at Sears from 1970's to the 1990's. Bought a new radial arm saw in '76, and a Craftsman ratcheting torque wrench in '78 (just put a rebuild kit in that one) lots of wrenches, lots of screwdrivers, lots of breakers/ratchets, etc. Most of it I still have and use everyday, but I'll never buy a used/abused/broken Craftsman tool and take it into the store for a brand new one--that just isn't right, especially when the Company is teetering.
 

Roberts210

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Dec 21, 2015
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Missouri
I did take a broken 1/2 inch breaker bar into the Sante Fe Sears store, in '76 but I broke that one myself and I'd bought it new at that same store.
 
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Cato

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Alhambra, California
Wow what a great story..... I think a lot of people in our country can't fathom this level of hopelessness and despair some children suffer.

I posted this because I grew up in a similar situation to the author. I grew up in California, so no cold winters. But Sears was a showcase of the American dream. It wasn't one of mansions or rock star lifestyles. Nothing like the kids dream of today.

It was a wholesome aspiration. One of happy stable families buying a Kenmore refrigerator. Dads buying a Craftsman lawn mower that he would use to cut his own modest lawn in suburbia. Kids getting Husky Toughskins for school clothes. Sears was the American dream. If you studied, stayed honest, and worked hard, you could have the trappings of the American middle class.
 

Scotts1200

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Mar 13, 2012
Messages
23
Things have changed so much now, you go to return a good broken tool and they give you the 3rd degree, and then give you a made in china p.o.s. that breaks the first time you use it.
 

XxToolAholicxX

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May 28, 2014
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SF **** Bay Northern California
Very heart warming story.. Sad to see an American icon going down the hole.. And people used to care about people.. Now days everyone is on the phone talking or texting so they really don't see if their fellow human being is in need of help...

Merry Christmas to all
 
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Danglerb

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In 1906 Sears was Amazon.com, big catalog with everything, order and stuff shows up like magic. I don't know if they had a choice dropping USA made goods, but I know it was a mistake. We don't need two Walmarts or another Harbor Freight, so I hope Sears can turn their business around. The next 8 years they maybe have a chance.
 

bubinga

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Bridgeport Ohio. (Across River From Wheeling WV)
Brings menorries of My Grandfather. Sure miss the old guy.
he taught me a lot, could have taught me a hundred times more , but That was my fault.
But any ways,
he always put the Roebucks on it. "sears and roebucks" sears and roebucks"
"******** it, I tell you there the best". "You can get ANYTHING THERE"
He was right, back then.
He was a Trip.
he was a local 5 electrician, But he knew a lot about other things too.
I don't know, maybe the Item, furnace, or what ever was on warranty, But I've seen him straighten out more than one repairman. And he was right too.
Or jump the guys *** for doing a sloppy job, and make them tidy it up. LOl
 

vavet

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Ashland, VA
We had a Sears in Shannon Mall in Union City, GA. That mall is now defunct.
This was early 80's. I thought the way you picked up packages was really cool. You'd check in with the person at the desk, give them your name, and they'd give you a bin address. Then you went to the bin section, found your aisle and the bin number. The thing you'd ordered would be in your bin. You took it out and left.

Don't know why I was so enamored with that process...but I was like 6.
I bought many tools from that same store as I progressed into manhood and learned how to work on my cars.

I know for the man who wrote that story, Sears in the beacon in a dark night. I get that. The heros in that story are the people who worked there.
 

ScottsGT

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Jan 1, 2014
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Lake Wateree, SC
Sears was a Friday evening ritual for our family. We would load up, drive 20 miles and go into the store like it was something new every time. Dad would get his usual toffee candy and of course me being the brat I was would find a different toy I had to have and would cry all the way home because I didn't get my way.
I remember fondling the shotguns one time and the sales guy yelling at me telling me I wasn't old enough to touch them. Well I got even with him. I have two safes full in my workshop. Hehehe.....
 

Cruzan80

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Denver, CO
We had a Sears in Shannon Mall in Union City, GA. That mall is now defunct.
This was early 80's. I thought the way you picked up packages was really cool. You'd check in with the person at the desk, give them your name, and they'd give you a bin address. Then you went to the bin section, found your aisle and the bin number. The thing you'd ordered would be in your bin. You took it out and left.

Don't know why I was so enamored with that process...but I was like 6.
I bought many tools from that same store as I progressed into manhood and learned how to work on my cars.

I know for the man who wrote that story, Sears in the beacon in a dark night. I get that. The heros in that story are the people who worked there.

I still remember when that mall used to be a great place to go. Seems like it had everything, but was close enough you didn't need to head into Atl. Man, how times have changed.

(Moved to PTC/Fayetteville in '89, left '03)
 

Xicaque

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I move every 2.5-3 yrs. No choice.
If Sears goes out of business, who will sell Craftsman tools? Being serious here...

Not interested on discussing Matco or Snap On. I am a DIY, shade tree/weekend mechanic that does it for fun. I am happy with Craftsman and will only buy higher dollar items if I really had to.
 

vavet

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I still remember when that mall used to be a great place to go. Seems like it had everything, but was close enough you didn't need to head into Atl. Man, how times have changed.

(Moved to PTC/Fayetteville in '89, left '03)

Dad? Seriously...small world. We lived in College Park until '85 when we moved to Fayetteville. My folks packed up in 2000 (1st retirement)and moved to Castle Rock, CO. Dad retired again in 2013 and they're still there.
 

Cruzan80

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Even smaller world, as I moved to SE Aurora/Parker a couple of years ago. And I highly doubt I am your dad, as I left in '03 for college.

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6PTsocket

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If Sears goes out of business, who will sell Craftsman tools? Being serious here...

Not interested on discussing Matco or Snap On. I am a DIY, shade tree/weekend mechanic that does it for fun. I am happy with Craftsman and will only buy higher dollar items if I really had to.
You are not accounting for the fact that as Sears goes down the drain, the quality of Craftsman tools has kept pace and is now the worst quality from China. If you are OK with what they currently sell go to Harbor Freight and save quite a bit, to boot. There is a whole bunch of stuff between Cman and the tool trucks. Brands like Tekton, Sunnex, and Gearwrench are reasonably priced altenatives. SK or Wright are high quality, Made in USA , cheaper than the tool trucks but may be out of your price range. Having a sentimental attachment to old Craftsman tools is fine but what they are selling now is over priced, pure ****. When they go under, hopefully, something more useful will take their space in the mall

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Bruce Lancaster

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Christmas 1962...My Father, noting my interest in old cars at age 14, gave me a basic Sears Craftsman 1/2" drive socket set in a Craftsman box. Before that my tool kit was the set that Ford had put in the trunk of my '48 Ford when it was made...so I had one screwdriver, 4 wrenches, no hammer...but I could figure out a way to get to nearly every fastener on the '48. I still have car and all the tools I mentioned!
That Craftsman set was my standby for 3 decades of thrashing on old Fords, with only a few sockets and extensions added. I lost and replaced the 3/4...
It has survived normal use and violently insane use...I once put a 6 foot water pipe over the breaker and undid a big bolt in the junkyard that was tight enough that I lifted myself off the ground. NOTHING from the set has broken, and ratchet is entirely original except for the grease in it.
Up into the 1980's, Sears was my toy store...and as with toy stores of my youth, I looked a LOT more than I bought, because of family, house, kids, and stinking salary.
Then Sears began to slowly ROT. The Popcorn mentioned above was one of the few things in the store I could always afford...and Saturday after Saturday the bin was EMPTY. Not sold out..."Oh, no one made any today!"...thenceforth, it was empty more often than not...and Sears neither fixed that problem nor used the space for any useful activity. Downstairs, if I wanted a 9/16 deep socket, that row in the rack would be empty...for 3 weeks! Why worry about being out of 9/16ths? After all, there were dozens of other shiny sockets in the other rows...
Then the tools began to molt, looked cheaper, China brands started in...
I think it's been close to 10 years since I went into a Sears. I buy tools mostly from the want ads here, since I only like elderly tools anyway now.
Sears is someone else's, or maybe no one's, toy store now, maybe downscale from Walmart. It has somehow unwoven itself from the fabric of American life and become just another, usually badly managed, store.
 

1956Chevy007

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Delaware, Ohio
Nice story, I happen to live in Delaware, Ohio where Whiteside manufacturing is. The founder and his son lives down the street from me. Mr. Whiteside passed recently, he was a great person and loved a good joke. I drive by his house and can still see a creeper on the garage wall. Small world.
 

bcschief

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Oct 29, 2014
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498
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Crescent City Florida
Sears needs to return to it's core business with a modern twist 1940s-1960s catalog sale today = Internet sales and only leave it's stores open in large cities only and also return to quality products and follow on customer service.

Brian
 

byoungblood

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Apr 6, 2011
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2,590
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Berryville, VA
We had a Sears in Shannon Mall in Union City, GA. That mall is now defunct.
This was early 80's. I thought the way you picked up packages was really cool. You'd check in with the person at the desk, give them your name, and they'd give you a bin address. Then you went to the bin section, found your aisle and the bin number. The thing you'd ordered would be in your bin. You took it out and left.

Don't know why I was so enamored with that process...but I was like 6.
I bought many tools from that same store as I progressed into manhood and learned how to work on my cars.

I know for the man who wrote that story, Sears in the beacon in a dark night. I get that. The heros in that story are the people who worked there.

I remember perusing the tool section at the Sears there quite often when I lived in Coweta County. I actually ended up working at the Chick-Fil-A there in Shannon Mall for about two years in the mid-90s. I spent more than a couple of my paychecks at Sears and the RadioShack a few doors down. :D
 

D.Sobek

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Jan 8, 2015
Messages
16
Went to stop in at a Sears Hometown store on Alpine in Grand Rapids Michigan today for the first time and i noticed the closing down signs.All the tools are 30 to 50 percent off.I bought a Sheffield 4 piece hook and pick set for $2.00(last one) and a multimeter , the 82141 model for $11.50, not really a deal but i didn't want to go out to 28th street sears.
Kinda felt bad picking over the bones.
 

Virgil Cain

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Feb 26, 2011
Messages
406
Sears needs to return to it's core business with a modern twist 1940s-1960s catalog sale today = Internet sales and only leave it's stores open in large cities only and also return to quality products and follow on customer service.

Brian

Unfortunately, I don't think the current management of Sears has any interest in turning things around.

I have such fond memories of going to Sears with my father. Sadly, they on the way out and they aren't coming back.
 

MikeF2316

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Dec 29, 2012
Messages
9,605
Location
Thornhill, ON
I don't know why I read these threads, they just make me sad. I knew they were going downhill 20 odd years ago when Sears Canada kind of gave up on tools.

Around 2001 I needed to get a 7 mm hex to service the front brakes on my new car. They had 3 of the cards for the tool hanging on the peg, but none had a tool attached. I took them up to the salesman, he just hung them back on the peg. Wasn't interested in writing them out, wasn't interested in ordering one in for me.
 

6PTsocket

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Mar 12, 2014
Messages
4,593
I bought a lot of tools and other stuff at Sears from 1970's to the 1990's. Bought a new radial arm saw in '76, and a Craftsman ratcheting torque wrench in '78 (just put a rebuild kit in that one) lots of wrenches, lots of screwdrivers, lots of breakers/ratchets, etc. Most of it I still have and use everyday, but I'll never buy a used/abused/broken Craftsman tool and take it into the store for a brand new one--that just isn't right, especially when the Company is teetering.
You are showing a lot more concern for Sears than the management that is bleeding it dry. Many companies are owned by big investment firms that are only concerned with what they can milk it for. This is the reason companies that used to be concerned with thir customer base and honor warrantys don't want to know you after you buy their stuff. Many of the tools we use are made by Apex which is owned By Bain Capital. Apex is just an investment. Powermatic, once a great name in table saws almost went under when bought by a company that used it as a cash cow. They sold it to a tool group that brought it back. SK did go under until rescued by Ideal, a tool company that cared about the product. I have sympathy for Sears employees who could lose their jobs but not for the people that own it.

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