Sears can kiss my ***

[SnowBlaZeR2]

I didn't expect the employee to kiss my ***. The employee told me that if I called the Customer Care number, they would ship me a new wrench out with a return box for the old one. As I had never had a problem with them before it sounded plausible. The problem arose when I attempted to talk to the people in Customer Care (Craftsman Club). There was no need to think the kid was passing me off until the nice lady on the telephone basically told me that was what he did. I spent an HOUR on the phone getting the runaround. If me getting pissed off about it is "expecting too much", then I guess I'm guilty. You don't know me either, Mr. Internet Smartass. You didn't hurt my feelings. I just generally have issues with some ***** on the Internet telling me I'm "crying" when I'm voicing an issue I had with a company. And FYI, I don't give a damn how low someone is paid. My mom and dad always said to me "Do your job to the best of your abilities no matter what your pay is". So I should expect to have to talk to a manager to make sure someone isn't lying to me? Yeah. You're an idiot.

Haha, wow. Show your *** some more. I guess I struck a nerve. You took the word of some kid getting paid minimum wage before asking to speak to a manager and I'm the idiot? I'm not going to argue with some one like you. I can tell you get offended too easily and you are never wrong. Enjoy your new wrench.

 

[woody 73]

Funny but I have different experiences altogether. I never have any problems with tool exchanges,but I have a devil of a time trying to get them to order simple things like peg board holders. I use them by the ton,every time I buy them out, I tell them to order more. It takes months just to get in more holders.

 

[BDBLK2K3]

My motto is Everyone has a Boss , Be Nice , Don't leave til your Satisfied .

It's your hard earned money they are dealing with .

 

[SnowBlaZeR2]

My motto is Everyone has a Boss , Be Nice , Don't leave til your Satisfied .

It's your hard earned money they are dealing with .

I guess this is sort of what I was trying to say, until I started ******* him off, haha. Oh well, good times.

 

[Case]

I had to get a taste of the good life. I'm broke and can't afford good tools, so I wanted to know how "real" tools felt.

No seriously, for $45 shipped for a brand new ratchet that costs $80 and shipping or tracking down the truck, that's a good deal. I never said I didn't spend my money, I just don't waste it.

Haha believe me price is not an issue. I have plenty of money stashed away, partly because I don't waste my money on stupid ****, i.e. Snap On tools.

first u call snap on tools stupid **** then i find out u bought a snap on tool.... ya i got to say your a hypocrite

 

[jethro29]

he should not have had to ask for a manager,the employs should be competent enough to handle his problem and i read what you read and i don't think he was out of line or unwarrented in any way.everbody wonders why people don't post much anymore,this is why there always has to be somebody who has to act like an *** and verbally attack someone.leave the kindergarden **** at home and let us tool junkies enjoy this place for a change.

 

[ugapug]

he should not have had to ask for a manager,the employs should be competent enough to handle his problem and i read what you read and i don't think he was out of line or unwarrented in any way.everbody wonders why people don't post much anymore,this is why there always has to be somebody who has to act like an *** and verbally attack someone.leave the kindergarden **** at home and let us tool junkies enjoy this place for a change.

Thank you. I was very polite to all involved until the 4th person I had to talk to on the phone. Then I got mildly irritable. Was I rude when I went back to the store? Nope. The manager will deal with it, and if she's anything like my old manager when I worked at Sears (over 20 years ago now, sheesh), the employees will be properly informed, probably later tonight.

 

[Merkava_4]

By the way, once I talked to the manager of the store, it literally took all of 2 minutes to get it handled.

So what did you end up with?

I'm seeking some closure to this story.

 

[expatriated]

This gets my vote for dumbest thing I've heard this month. Good work.

Yeah, I guess I've just been unlucky. I must have just hit the only EIGHT Sears stores (IN, IL and NC) that were completely incompetent. I'll retract my unfair criticism of such a stellar "American" company.

This doesn't change the fact that 8 miles from my house at the Sears Hardware store, the wrench set that I returned for flaking chrome still sits on the shelf for sale after some apathetic employee put it back there for the next unsuspecting tool buyer. (AT FULL PRICE!).

Sears won't get any more of my money. The only reason I go in now is to see how long that wrench set will stay there as well as see how large the pile of flaked chrome will grow in the display case below where they hang. Looks like Christmas tree tinsel

I apologize for criticizing Sears

 

[Merkava_4]

I apologize for criticizing Sears

Please don't apologize for criticizing Sears.

I love hearing Sears criticism; it's music to my ears.

 

[Even 11]

you should be able to go in to any Sears and get good help. If they work in a particular department then they should be trained and well education on the products that they are trying to sell. I hate sears. I asked them where the 02 sensor sockets were located and the girl said "i dont think we carry those".. then she asks the manager and she says "try Wal-Mart across the street".. WTF.. so i walk around and find it (they kept it in the automotive specialty tool section), I walked back up and showed her what it was i was looking for and placed it on the counter and left. I know it isnt the employees' fault.. these companies hire anyone and everyone... managers who have no business education background get hired on. how are they suppose to train their employees and push sales and increase profit if they are clueless at what they are doing?!?

I had the same experience a few days ago, except replace O2 sensor socket with Hammer handle, and wal mart with home depot. other than that, exactly the same!!

-Dane

 

[Michael Bryce Winnick]

Wow! What is it with you guys and Craftsman. I get a great tool at a great price and have never had a hick up is regards to warranties. They point out sale items for me and sometime even get creative at the register. The guys are knowlegeable. I have no war stories and I live in a rural area where the worst thing that ever happens is that I have to wait a few days for a shipment. Every thread throwing the bone ar Sears generates incredible responses. You guys are a tough crowd.

 

[SnowBlaZeR2]

first u call snap on tools stupid **** then i find out u bought a snap on tool.... ya i got to say your a hypocrite

I wouldn't say I'm a hypocrite. You won't catch me in a Ford dealership looking to buy a brand new Mustang any time soon. I don't really like them and I think they cost too much. If some one offers me a brand new one for half of what it costs though, I'd be a fool not to take it. Same thing. I own one Snap On ratchet and nothing more. I think I can still say they are a waste of money. Also, "stupid ****" was a general term, not just Snap On tools.

he should not have had to ask for a manager,the employs should be competent enough to handle his problem and i read what you read and i don't think he was out of line or unwarrented in any way.everbody wonders why people don't post much anymore,this is why there always has to be somebody who has to act like an *** and verbally attack someone.leave the kindergarden **** at home and let us tool junkies enjoy this place for a change.

You can go back and read through. I never attacked anyone verbally. I'm pretty sure the OP started with calling people morons and telling me to kiss his *** or whatever because he got offended when I said he was complaining or crying, which is why I stopped replying to him. Maybe he shouldn't have to go to a manager, but you should never have to. It happens. One bad experience and Sears can kiss his ***? Ok.

What did you expect would be going on based on the thread title anyways?

Yeah, I guess I've just been unlucky. I must have just hit the only EIGHT Sears stores (IN, IL and NC) that were completely incompetent. I'll retract my unfair criticism of such a stellar "American" company.

This doesn't change the fact that 8 miles from my house at the Sears Hardware store, the wrench set that I returned for flaking chrome still sits on the shelf for sale after some apathetic employee put it back there for the next unsuspecting tool buyer. (AT FULL PRICE!).

Sears won't get any more of my money. The only reason I go in now is to see how long that wrench set will stay there as well as see how large the pile of flaked chrome will grow in the display case below where they hang. Looks like Christmas tree tinsel

I apologize for criticizing Sears

I guess I have hit the only 8 in the country that are competent. I will never buy anything new from Snap On, but you won't catch me trolling the threads of people who do either. I apologize for defending Sears.

 

[SnowBlaZeR2]

Wow! What is it with you guys and Craftsman. I get a great tool at a great price and have never had a hick up is regards to warranties. They point out sale items for me and sometime even get creative at the register. The guys are knowlegeable. I have no war stories and I live in a rural area where the worst thing that ever happens is that I have to wait a few days for a shipment. Every thread throwing the bone ar Sears generates incredible responses. You guys are a tough crowd.

I've noticed that if it's not Snap On around here, it's junk and it's wrong. Also, people can complain and ***** all they want about Craftsman, but as soon as you say something good about it, you're a ***** and you obviously are broke and can't afford Snap On.

 

[ugapug]

So what did you end up with?

I'm seeking some closure to this story.

She was willing to give me a double ratcheting open end wrench and tear it out of a set, but I told her I would be perfectly happy if she would just order me a replacement for my existing wrench and just ship it to my house, which is what she did.

 

[ugapug]

Please note that I never insulted the tools. After all, the poor thing lasted like 25 years before it finally failed.

 

[billymade]

I worked at Sears in the tool dept, for 7 years; if you had a tool that needed warranted like your wrench and we didn't have it in stock.... we called the tool catalog and had it shipped to the customer. It generally takes 7-10 working days. Having seen tons of Sears employees come and go over the years.... I have seen every level of incompetence, lack of caring etc.; your experience is pathetic but not atypical of Sears Customer service.

 

[iandh]

I've noticed that if it's not Snap On around here, it's junk and it's wrong. Also, people can complain and ***** all they want about Craftsman, but as soon as you say something good about it, you're a ***** and you obviously are broke and can't afford Snap On.

I've noticed that too.

I still feel my Craftsman "bash" thread was legitimate, as the quality of the sockets was literally the worst I've ever seen, but you can see that it has nothing to do with bias, as I'm quite happy with the latest craftsman tools I've bought.

 

[Dan in Pasadena]

I've noticed that if it's not Snap On around here, it's junk and it's wrong. Also, people can complain and ***** all they want about Craftsman, but as soon as you say something good about it, you're a ***** and you obviously are broke and can't afford Snap On.

Gotta agree.

I don't own a single Snap On tool because I can't afford them. More accurately, I don't NEED to afford them because I don't make a living with tools. If you do and you feel they work better for your purposes, more power to you. For me, spending the extra money on Snap On would be a waste of money and an ego thing.

I've had Craftsman tools since my parents bought me my first beginner tool set at age 17; I'm 55 now and I still have most of those tools and they have always worked fine. The one thing that malfunctioned was a 3/8's drive ratchet - after more than 30 years. I took it to Sears and they exchanged it without comment.....after THIRTY YEARS!!!! I've got absolutely ZERO ***** with Sears. They may not be what they once were (what company is?)

And since MOST guys DON'T make their living with hand tools, I don't think it would be too accurate to call them all morons if they don't own Snap Ons.

That's just my $.02. If you don't like my opinion, fine. Call me anything you want if it makes you feel smarter or whatever. Somehow I'll go on being "day to day" with hurt feelings

 

[OccupantRJ]

In my career, I have worked on some of every damn thing, from **** so big that it took large wrenches to take off the on-board wrenches used to fix the machine, to stuff so small that magnifiers were required. Professionally, I have a mix of Craftsman, Thorsen, Proto, and who knows what else, other than cheap import wrenches. I buy a lot of my old school tools from yard sales, and I own just 2 Snap on tools, a screwdriver and a freon leak detector ($3 at a yard sale). I have never felt the need to own a Snap on tool, and even converted one guy away from Snap on when he came to his senses and realized how much he had been paying for his tools, when I was doing the same jobs with mine. However, I can see why the dealer mechanics buy them for the financing and convenience. Mostly financing, for the highly specialized tools. A skilled mechanic (not just autos) can work without having to spend a fortune on vanity name tools. You either got skills or you ain't. A favorite saying of mine is that a nerd in a Corvette is still a nerd. If a man has to have the latest, most expensive, and greatest hand tools to get things done, there is something more underlying lacking in him. It's called determination, perseverance and self confidence. Being proud of your tools is not a skill.

RJ

 

[RbrtAWhyt]

At least the Snap-on guy will stand behind his product.

Maybe he will, maybe he wont. There's beens a bunch of posts on here bitching about the lack of tool truck warranty service...

 

[PassnThru]

Haha, wow. Show your *** some more. I guess I struck a nerve. You took the word of some kid getting paid minimum wage before asking to speak to a manager and I'm the idiot? I'm not going to argue with some one like you. I can tell you get offended too easily and you are never wrong. Enjoy your new wrench.

I guess this is sort of what I was trying to say, until I started ******* him off, haha. Oh well, good times.

Jeez - the man had a bad experience and vented a little. He got screwed over and went back and took care of it. I don't see much more to the story beyond what you are trying to create.
Lighten up Francis.

 

[RbrtAWhyt]

I challenge someone to find a more apathetic corporate culture than them.

Nextel. Or Sprint Nextel or whatever the hell they call themselves these days. They've got the corner on the "direct connect" market and they know it. Nextel customer service screams "we don't give a **** if you leave us or not. We've got the feeling you wont..."

 

[Adam McLaughlin]

In my career, I have worked on some of every damn thing, from **** so big that it took large wrenches to take off the on-board wrenches used to fix the machine, to stuff so small that magnifiers were required. Professionally, I have a mix of Craftsman, Thorsen, Proto, and who knows what else, other than cheap import wrenches. I buy a lot of my old school tools from yard sales, and I own just 2 Snap on tools, a screwdriver and a freon leak detector ($3 at a yard sale). I have never felt the need to own a Snap on tool, and even converted one guy away from Snap on when he came to his senses and realized how much he had been paying for his tools, when I was doing the same jobs with mine. However, I can see why the dealer mechanics buy them for the financing and convenience. Mostly financing, for the highly specialized tools. A skilled mechanic (not just autos) can work without having to spend a fortune on vanity name tools. You either got skills or you ain't. A favorite saying of mine is that a nerd in a Corvette is still a nerd. If a man has to have the latest, most expensive, and greatest hand tools to get things done, there is something more underlying lacking in him. It's called determination, perseverance and self confidence. Being proud of your tools is not a skill.

RJ

Now this is a refreshing breath of fresh air if I ever heard of one here!!

Adam

 

[Abbott]

You could of bought three of them at Harbor Freight for the same price and if one bent it would have hardly slowed you down as you reached for a new one

 

[sctattooer]

Please note that I never insulted the tools. After all, the poor thing lasted like 25 years before it finally failed.

wait...... you mean to say that you got pissed because they didn't drop a new wrench at your feet for bringing in a 25 year old wrench that had made it past it's normal life span? You surely don't mean you want to warranty a wrench that suffers what anyone would consider normal wear and tear.

After 25 years, that wrench earned it's keep. Now go buy a new one. Geeze.

 

[Ghostrider]

I had the same thing happen to me at my local sears with one exception. They gave me the old tool back and ordered me a new one to be shipped to my house, for free. Then they told me that they would have that tool in stock in a week. So when they came in I took the broken one back up there and got a new one and the one they ordered showed up 2 days later.

 

[ugapug]

wait...... you mean to say that you got pissed because they didn't drop a new wrench at your feet for bringing in a 25 year old wrench that had made it past it's normal life span? You surely don't mean you want to warranty a wrench that suffers what anyone would consider normal wear and tear.

After 25 years, that wrench earned it's keep. Now go buy a new one. Geeze.

GUARANTEED FOREVER. It's their warranty, not mine. I have plenty of Craftsman tools older than that still 100% functional, and if they fail, guess what? I'm gonna return them to be replaced as well. I got pissed, had you read my original post, because customer service gave me the runaround on the phone after the guys in the store (whom I had no reason to doubt) gave me bad information.

 

[TheBanker]

They didn't offer to order it - the store employees told me I had to call Sears Customer Service to get it taken care of (which I have now learned is ********).

The 1/2 end is a little tweaked: consequences of a 20+ year life. I just finally got around to taking it in for replacement.

I can understand not stocking much, but how about stocking the sizes that most people would be likely to use?

I find it interesting that you get this upset at a Company that is willing to give you a brand new product to replace one 20+ years old. Yes you may have had a bad employee but still to make a phone call and get a new product to replace a 20 year old product, still sounds like a good deal to me. Where else can you get your broken stuff replaced?

I am curious, never owned snap on, what is their warranty?

 

[iandh]

I find it interesting that you get this upset at a Company that is willing to give you a brand new product to replace one 20+ years old. Yes you may have had a bad employee but still to make a phone call and get a new product to replace a 20 year old product, still sounds like a good deal to me. Where else can you get your broken stuff replaced?

I am curious, never owned snap on, what is their warranty?

Well, if you work in a shop the tool truck stops at, and you've spent money with that dealer, the warranty is pretty much no questions asked exchange.

If you don't work in a shop the truck stops at, the warranty is "catch me if you can", or send the item in to snap-on.

Basically, if you're not a full time mechanic with a regular snap-on guy, Craftsman's warranty is vastly superior, regardless of the tools themselves.

 

[SnowBlaZeR2]

GUARANTEED FOREVER. It's their warranty, not mine. I have plenty of Craftsman tools older than that still 100% functional, and if they fail, guess what? I'm gonna return them to be replaced as well. I got pissed, had you read my original post, because customer service gave me the runaround on the phone after the guys in the store (whom I had no reason to doubt) gave me bad information.

I'm pretty sure his point was you got a pretty good deal out of it. You had a 25 year old tool replaced for free and all it cost you was a small part of your day. Not too bad of a deal in my opinion.

 

[Rickster]

I took my bag of broken Craftsman to Sears today. First was my 15 in 1/2 dr breaker bar. The spring loaded ball in the bar had just worn out and the end flopped around. They were all out of the 15 inchers so the guy said to take an 18 in model, well, umm..OK! Couple of broke sockets, a 3/8 to 1/4 adaptor and a short 1/2 dr extensions with sunk retaining balls; replaced. A broken punch and a No2 worn out screwdriver; replaced. I wanted to replace my worn out pocket Craftsman tape rule, but they don't make one that small any more. He offered to replace it with a larger one. I told him I'd have th think about that one. Last item was a bent tappet wrench. He got the 4 piece set off the shelf and called the P/N into Sears and they're sending me another one in the mail. Sears Westland in the Detriot area rules!

 

[SnowBlaZeR2]

I took my bag of broken Craftsman to Sears today. First was my 15 in 1/2 dr breaker bar. The spring loaded ball in the bar had just worn out and the end flopped around. They were all out of the 15 inchers so the guy said to take an 18 in model, well, umm..OK! Couple of broke sockets, a 3/8 to 1/4 adaptor and a short 1/2 dr extensions with sunk retaining balls; replaced. A broken punch and a No2 worn out screwdriver; replaced. I wanted to replace my worn out pocket Craftsman tape rule, but they don't make one that small any more. He offered to replace it with a larger one. I told him I'd have th think about that one. Last item was a bent tappet wrench. He got the 4 piece set off the shelf and called the P/N into Sears and they're sending me another one in the mail. Sears Westland in the Detriot area rules!

Pretty much my experience every time I have been to Sears. I have only had to replace one thing though. They are pretty helpful when I am looking for things they don't stock, or when I see China on something that I know has a USA counterpart. I was shipped the 3 piece set of Pro locking pliers because the ones they had were made in China. They sent me a set of the older ones with the yellow on the black handles that were made in the USA. I won't complain about that.

 

[ugapug]

The "hit and miss" nature of customer service at Sears (even between different shifts at locations at times) is what my main complaint is. Some stores are golden, others....not so much. I shouldn't have to spend 3 hours and frustration to get satisfaction.

I'm pretty sure his point was you got a pretty good deal out of it. You had a 25 year old tool replaced for free and all it cost you was a small part of your day. Not too bad of a deal in my opinion.

The age of my warrantied tool is totally immaterial. What if my wrench were a week old? Would that pass your litmus test of age to get good service from the employees of a company? If I bought a McDouble cheeseburger for 1.00 and asked for no pickles and it had 20 on it, should I be glad I got a "good deal" on it and just accept it? Or do I have the right to expect good customer service there, Oh Great Swaami of Customer Service?

 

[SnowBlaZeR2]

The "hit and miss" nature of customer service at Sears (even between different shifts at locations at times) is what my main complaint is. Some stores are golden, others....not so much. I shouldn't have to spend 3 hours and frustration to get satisfaction.




The age of my warrantied tool is totally immaterial. What if my wrench were a week old? Would that pass your litmus test of age to get good service from the employees of a company? If I bought a McDouble cheeseburger for 1.00 and asked for no pickles and it had 20 on it, should I be glad I got a "good deal" on it and just accept it? Or do I have the right to expect good customer service there, Oh Great Swaami of Customer Service?

Your attitude is getting old bud. I can tell no one lets you know you are wrong too often. People here are giving you constructive criticism and you are being a **** about it and shoving it back in their face? If I were that employee and you came in with the attitude I'm sure you had, I would have been far less helpful. Like it or not, that's the way it is. I have a pretty clear picture of what went down there and I sincerely doubt now that you were the least bit polite or courteous at all. Maybe you think you were, but I doubt it. Now that I have that out of the way, mind if I disagree with you? Thanks.

A cheeseburger won't last you 25 years so your comparison of a food item to a quality tool is "immaterial". Since you want to argue that point though, I will say that if you received that cheeseburger with pickles on it and 25 years later you went back to McDonald's, who I don't think offers a lifetime warranty for their burgers, and were given a free replacement, then yes. Yes, you should be glad you got a good deal.

Anything else smart ***?

 

[SnowBlaZeR2]

I was very polite and courteous.

I have one more thing to say, *******. You attacked me from post one, you annoying, pedantic, condescending douchebag. **** you. Anything else you have to say, feel free to PM me.

Haha, alright.

My first post:
"Another one of these? Go buy Snap On. I'm sure you will be happy and I'm positive Sears won't care."

I didn't think I was attacking you, and I apologize if you took it that way. I will not personally "attack" some one on an internet forum. I enjoy healthy discussion, which is obviously something you can't handle. I have no need to take this to PM. You've shown your ***, and I have nothing more to say. If you would like to contribute something worthwhile, I'm all ears.

*edit
BTW is this the same attitude you gave that employee when things didn't go your way? Just curious.

 

[Ryan]

Drama doesn't belong on a tool forum fellas...