Yep.....Sears.com seems like a real winner in the messed up order department.
I ordered a bunch of tools through a local store, with their on-line shopping and free shipping deal. Basically, it allows smaller stores to order anything, have it shipped to your house, so they don't have all of the overhead sitting at their store. Helps them do business. GREAT! Sign me up.
The first few boxes started to roll in, first box had half of what I ordered. Went to open the second box, had a completely different packing slip, with some guys order (he lived in CA) in it. I did the right thing, called up Customer Service to set up pickup for the wrong items, but also to tell them what I was missing.
A few days later, the box shows up. Now remember, I had half of the order correct, I told the Customer Service rep which items I was missing. What shows up? The entire order......I ended up having doubles of the Craftsman Fully Polished large metric wrenches, an IR 2135TiMax, and a (2) 1/2" Gearwrench Vortex Socket Set from my original order......
Called them back again, explaining to them I now had doubles of some items and I would like to return the doubles. Okay, no problem, UPS will handle the return. Great. Package them up in the ripped up boxes they arrived in, and call UPS. A few days later I look at my bank statements, they refunded me the ENTIRE amount for the doubles I just sent back.
Call them up again, explained the situation, told them the items were doubles, not returns, and I needed to be charged for the items I have. No problem, sorry for our mistake, thanks for being honest, we will send you out a gift card for the error. Still haven't seen the gift card, but they finally got the order right.
In total, I could have taken Sears for about $1000.00.....I just wonder how much Sears loses in a year from what apparently is a overly complicated process of properly filling an online order for shipping......
On second thought.....that's what mark-up is for!
