The fact that they offer this almost makes me want to cry. But...I'm interested in how it goes.
I once tried the online Lowe's ordering thing (where they have your order ready to purchase at the service desk). I really tested them by ordering three door lock sets and was interested if they would pick three matched sets or not. They didn't put that much thought into it and I got two matched and one unmatched. When I pointed this out, they called the guy from the lock department...three times. Meanwhile, I'm saying I'll just go get the right ones but they say hold on he'll be here soon. He shows up, I explain my delima, and he says "follow me".
We go back to the lock area and he sits down at his desk ... I'm confused at what we're doing here and getting a little frustrated as this is already taking three times as long than if I had just picked the parts off the shelf myself and checked out. He starts to open the packaging on one of the lock sets and I ask him what his plan is. He says he's going to rekey the lockset that didn't match. I pointed out that I can just get the lockset off the shelf right behind him with a matching code .... It took a few seconds for that to sink in.....that was the last time I tried that service.
