Sears has really p!ssed me off......

[joshboogie]

Gotta love sales people. lol

I recently went in to have a few Gearwrench ratchet wrenches warrantied and had a store manager tell me that they did not warranty GW in the store only C-man. I laughed and called Danaher Tools right there so they could tell him he is supposed to warranty GW in the store. He still didn't believe me so I had him pull up the Sears site and had him read their warranty policy out loud. He swapped the wrenches after that. It's pretty bad when the warranty policy has been in place since 2006 and the STORE MANAGER doesn't know what it is.

 

[beelsr]

Where on the website? Silly me must be blind.....

Gotta love sales people. lol

I recently went in to have a few Gearwrench ratchet wrenches warrantied and had a store manager tell me that they did not warranty GW in the store only C-man. I laughed and called Danaher Tools right there so they could tell him he is supposed to warranty GW in the store. He still didn't believe me so I had him pull up the Sears site and had him read their warranty policy out loud. He swapped the wrenches after that. It's pretty bad when the warranty policy has been in place since 2006 and the STORE MANAGER doesn't know what it is.

 

[joshboogie]

It looks like it's not posted on the Sears site anymore. I know he pulled it up in the store. I did find this though:

http://www.gearwrench.com/warranty.jsp

Basically it means if your sears carries the tool it can be warrantied if not you gotta call Danaher.

 

[beelsr]

got it, thanks.

 

[Vandrel]

This is why I don't like to order online, I prefer in person first hand. If I can't see it I'm not buying it.

 

[SportFury59]

Apparently Sears hasn't heard the old adage "You never win an argument with a customer".

 

[crankshaftdan II]

The best way to handle these types of situations is to send a e-mail to your states attorney general's office explaining the situation. When the legal eagles get involved the S___ will hit the fan, so to speak and you will get the results you are entitled to!! K-Mart/Sears will not mess with lawyers from your state! Give it a try, set back and relax.