Sears - I'm Impressed!

[jeffj78]

Saw this on their website today:

Not often when you have phone numbers on a website for people higher up at corporate.

 

[xJoey Dubsx]

I'm sure they are company phones....

 

[LEVE]

Do you have to press 1 for English?

 

[mrholeshot]

They will hear you but it's sad they won't listen

 

[Damian]

Do you have to press 1 for English?

LMAO. Well played sir.

 

[dirtrider]

I'm not completely buying this, I haven't called any of those numbers but there is no way that these supposed corporate vp's have the resources or time to actually personally consider or respond to everyone's opinion who calls. The logistics just are not there this is why large companies have the command structures they do and why company exec's generally are not accessible to everyday customers in the first place. Wait never mind I just called Karen Miller and a voice recorder asks you to state your name and then it will connect you only then another voice machine answers and says this Google voice subscriber is not available and hangs up. So much for that LOL.

 

[jeffj78]

Wow, guys. Way to pee in someone's Cheerio's!

It wasn't right out in the open, you had to wait for the flash ad to cycle and get to the 3rd frame. I'm keeping them handy just in case I run into a problem in the future.

 

[Joe B.]

I think this board gets more grumpy every day.

 

[xJoey Dubsx]

I think this board gets more grumpy every day.

lol haha.

 

[djjsr]

I think what Sears is doing is great. I hope more companies do the same.



And for the more cynical members here, try some of this stuff. It may help you get through life without such a horseshit attitude:

 

[matty d]

I was on searsoutlet.com and the website said that items from searsoutlet do not ship.

I saw a part (Gladiator powerstrip...look at my thread) in Tennesee (I am in California) that I really wanted, so I called them up. The store associate talked to his manager and they were able to ship it out via UPS. The final cost was still more than 50% off the SALE price, or $100 dollars off the retail price.

So Sears...at least the one in Tennesee, really stepped it up and I really really appreciated their service. The part arrived in a timely fashion and I will shop at Sears again and again. Sorry others dont have the same experience.

 

[Shipfittin]

Sounds to me like Sears is really feeling the heat, especially with their tool department. I just hope for them it's not to little to late. Eventually Harbor Freight, amongst others, were going to put a serious dent in the Craftsman tools sales. It used to be that your average joe would always turn to Sears for tools.

It's like with me, if I am going to buy a tool that I will only use once then I am going to Harbor Freight. Now if I want something to abuse day in and day out I am going to buy something that I know is built to last in a harsh environment. Not to mention a lifetime guarantee.

 

[mrholeshot]

I think what Sears is doing is great. I hope more companies do the same.
]

I'm sorry, what planet did you say you were from

Sears is doing great, thats like saying Saddam Hussian was concerned with human rights

 

[Steevo]

I think this board gets more grumpy every day.

The GJ glass seems to always be half-empty.

 

[dirtrider]

I'm not completely buying this, I haven't called any of those numbers but there is no way that these supposed corporate vp's have the resources or time to actually personally consider or respond to everyone's opinion who calls. The logistics just are not there this is why large companies have the command structures they do and why company exec's generally are not accessible to everyday customers in the first place. Wait never mind I just called Karen Miller and a voice recorder asks you to state your name and then it will connect you only then another voice machine answers and says this Google voice subscriber is not available and hangs up. So much for that LOL.

SS
Hang on a second I just received a call back from a courteous individual (an employee of Sears) who was apparently a go-between to Karen Miller one of the Sears execs listed by the OP's post. He wanted to know any comments or complaints I had on Sears and he allegedly forwards them to Karen Miller. Apparently your supposed to leave a message and he checks it every hour. So not as bad as I thought I just had to check it out for myself either way I knew no company exec is taking cold calls from people though lol. But it's nice to have a company care about there customer service and it seems Sears is doing just that.

 

[TDITS]

SS
Hang on a second I just received a call back from a courteous individual (an employee of Sears) who was apparently a go-between to Karen Miller one of the Sears execs listed by the OP's post. He wanted to know any comments or complaints I had on Sears and he allegedly forwards them to Karen Miller. Apparently your supposed to leave a message and he checks it every hour. So not as bad as I thought I just had to check it out for myself either way I knew no company exec is taking cold calls from people though lol. But it's nice to have a company care about there customer service and it seems Sears is doing just that.

So what was the concern you relayed to the person that called you back; and what was the response you got? Or were you just wanting to see if you could talk to someone?
For everyone unhappy with all the craftsman tools now made in china here is your chance to tell someone at sears about it.l

 

[mrholeshot]

Sounds to me like Sears is really feeling the heat, especially with their tool department. I just hope for them it's not to little to late. Eventually Harbor Freight, amongst others, were going to put a serious dent in the Craftsman tools sales. It used to be that your average joe would always turn to Sears for tools.

It's like with me, if I am going to buy a tool that I will only use once then I am going to Harbor Freight. Now if I want something to abuse day in and day out I am going to buy something that I know is built to last in a harsh environment. Not to mention a lifetime guarantee.

The craftsman lifetime warranty is only good until the tool line stays in production. Ive seen great tools companies fall without compromising quality. Sears won't last another 5 years. Unless Craftsman pulls a rabbit out of the hat they won't last 10 selling in ACE, Kmart and other places. It's getting to the point that about 1/3 of their trasactions are warranties. Quality is quickly hitting the skids sales are down. No business can survive like that. Whats a crying shame is a No name Harbor Freight Chrome Standard ratchet can overwhelmingly out perform a Craftsman ratchet (raised panel) at 1/2 the price of Craftsmans bottom of the barrel ratchet.

 

[DARKSCOPE001]

craftsman needs to step up the quality and understand that making tools overseas will not increase tool sales. Especialy when they are charging the same premo prices for a import tool. I have posted numerous times on a craftsman discussion form and normaly a craftsman rep will come back with a reply every so many replies to the thread.

Not so with this one. I have a thread about craftsman tools being made in china and many people have voiced their concerns and sears has said not one word. I think its rediculus that they are more concerned about pocketing an extra buck than keeping a good tool, at a good price.

End rand
Sean Scott

 

[jeffj78]

I don't know what all the talk is on here with Craftsman going overseas. I stocked up on some more C-man tools the last 2 weeks and everything was made in the US. I don't know where everyone else is buying their C-man tools but I've found no difference from years ago. I think they changed to the etched socket size instead of the stamped sizes and that's about it.

Hey Joe, I tend to agree. If we are not talking Snap-On, everything else ***** and is "weekend warrior" or "average joe" quality. I've seen crappy quality from all the manufacturers including SO and Matco and C-man. It really depends on what you're buying - they all have economy lines.

 

[mrholeshot]

A lot of Craftsman is Taiwan and China. Most of the tools are still US but it's happening. All of the Inovative line is all China.

 

[djjsr]

I'm sorry, what planet did you say you were from

Sears is doing great, thats like saying Saddam Hussian was concerned with human rights

I didn't say Sears is doing great, I don't know how Sears is doing. I said WHAT Sears is doing is great. Providing those phone numbers is a step in the right direction. Seems like a good way for them to learn what they're doing right and what they're doing wrong.

 

[woody 73]

I could be wrong, but when I go into a sears store with my wife they are dead,even in a busy mall on a weekend. Now you may be seeing something different in your area of the Country,but on the other hand when I go to a HF store they are so busy that it is standing room only.

I am sure that these executives know what is happening,(at least one would hope so),they must hear it 24/7 ; what can they say to keep you coming back,thank you for all your input we will take that and put it in our files...

To all the other GJ members be thoughtful of the op; He is trying and I give that member a

 

[Techniker]

The GJ glass seems to always be half-empty.

Ah, yes, but the engineer says the glass is twice as large as it needs to be...

 

[Techniker]

I could be wrong, but when I go into a sears store with my wife they are dead,even in a busy mall on a weekend. Now you may be seeing something different in your area of the Country,but on the other hand when I go to a HF store they are so busy that it is standing room only.

I am sure that these executives know what is happening,(at least one would hope so),they must hear it 24/7 ; what can they say to keep you coming back,thank you for all your input we will take that and put it in our files...

To all the other GJ members be thoughtful of the op; He is trying and I give that member a

I've actually never seen more than one other person in HF. Last night at Sears it was actually quite busy...surprisingly so...

 

[Techniker]

The craftsman lifetime warranty is only good until the tool line stays in production. Ive seen great tools companies fall without compromising quality. Sears won't last another 5 years. Unless Craftsman pulls a rabbit out of the hat they won't last 10 selling in ACE, Kmart and other places.

And what exactly is your financial analysis based on? I really love it when unqualified people make unqualified predictions.

http://seekingalpha.com/article/90190-sears-bankruptcy-i-think-not

And just to add to this, Morningstar also disagrees with you and by a long shot. The word of Morningstar is something you can stake your money on.

Good day,
Techniker

 

[W650Mike]

If Sears started selling Snap-On at half price, some people would still ***** and hope that they go under.

I think that it's great that they are at least trying do something.

 

[Techniker]

If Sears started selling Snap-On at half price, some people would still ***** and hope that they go under.

I think that it's great that they are at least trying do something.

Mike, couldn't agree with you more. I found out that my fiancee is getting me the new Craftsman Premium 1/2" Drive Ratchet for Valentine's Day!!! (I had no idea guys ever got anything for Valentine's Day, but hey, who am I to argue over what is said to be one of the best ratchets out there?)

-Techniker

 

[Theloniousmonk]

Mike, couldn't agree with you more. I found out that my fiancee is getting me the new Craftsman Premium 1/2" Drive Ratchet for Valentine's Day!!! (I had no idea guys ever got anything for Valentine's Day, but hey, who am I to argue over what is said to be one of the best ratchets out there?)

-Techniker

you'll love it.

 

[Techniker]

Glad to hear it. Question for you, or anyone else: Is the Craftsman Premium ratchet a truly sealed head or can you get at it with some snap ring pliers? I would like to know because even though it has the lifetime warranty, I like to maintain my tools.

-Techniker

 

[trout]

Glad to hear it. Question for you, or anyone else: Is the Craftsman Premium ratchet a truly sealed head or can you get at it with some snap ring pliers? I would like to know because even though it has the lifetime warranty, I like to maintain my tools.

-Techniker

the plate is held on with a pair of screws from the bottom.

 

[leod]

sears stock is doing just fine

 

[mrholeshot]

And what exactly is your financial analysis based on? I really love it when unqualified people make unqualified predictions.

http://seekingalpha.com/article/90190-sears-bankruptcy-i-think-not

And just to add to this, Morningstar also disagrees with you and by a long shot. The word of Morningstar is something you can stake your money on.

Good day,
Techniker

Sears after Sears Closing. No customers, skeleton crew of employees. It doesn't take a financial superstar to see they are in real trouble. But in all honesty it's just a educated guess based on watching big business failing. I'm not qualified to make that prediction but I'm not wrong very often when I see these things. I know what it takes to stay in business and it's not happening for them. The Craftsman line may continue to go on and I think Craftsman knows what it's going to take including selling at K-Mart, ACE and a few other places. My prediction is only that and my guess is sometimes better than some analyst. I had a feeling that Ford and GM were going to pull out of the slump so I bought Ford Stock at less than $1 per share and GM much cheaper. Just remember in 2016 and look around and see how many Sears stores are still open.

 

[jkeyser14]

I've actually never seen more than one other person in HF. Last night at Sears it was actually quite busy...surprisingly so...

The HF's near me are always packed with 3-5 people in line at any given time waiting to check out.

 

[pipsters]

Sears after Sears Closing. No customers, skeleton crew of employees. It doesn't take a financial superstar to see they are in real trouble. But in all honesty it's just a educated guess based on watching big business failing. I'm not qualified to make that prediction but I'm not wrong very often when I see these things. I know what it takes to stay in business and it's not happening for them. The Craftsman line may continue to go on and I think Craftsman knows what it's going to take including selling at K-Mart, ACE and a few other places. My prediction is only that and my guess is sometimes better than some analyst. I had a feeling that Ford and GM were going to pull out of the slump so I bought Ford Stock at less than $1 per share and GM much cheaper. Just remember in 2016 and look around and see how many Sears stores are still open.

Ford hasn't been under $1 for 30 years and if you bought GM for less than that I hate to break it to you but it is COMPLETELY worthless because when they declared bankruptcy it wiped out the common stockholders.

I really have to question what I read on this forum, everyone should.

 

[mrholeshot]

Ford hasn't been under $1 for 30 years and if you bought GM for less than that I hate to break it to you but it is COMPLETELY worthless because when they declared bankruptcy it wiped out the common stockholders.

I really have to question what I read on this forum, everyone should.

I'm sorry, it was 1.65 a share for Ford. lol I havent lost anything in GM

 

[american lockpicker]

Why don't the bring production of electrical tools to the US or Mexico...