http://www.sears.com/stores/marylan...150327xVigLink&aff=Y&PID=6147012&AID=11042411
copied from the address bar at the top
I haHere is a transcript of your last chat with us.
General Information
Chat Start Time Chat End Time Chat Duration Operator Interaction ID
Jan 31, 2016 14:05:16 GMT Jan 31, 2016 14:28:36 GMT 00:23:19 Annmarie INT-va1appin06-1454249115810-118381
Chat transcript
Annmarie (14:05:35 GMT) : Good morning! It will be my pleasure to assist you today. How may I help you?
Visitor (14:07:00 GMT) : i am looking for link to 2 local stores fir the local deals the existing webpage does not work. sears white oak Maryland, and sears bowie md sears and Hyattsville md riggs' rd kmart
Annmarie (14:07:53 GMT) : I apologize for the trouble caused to you in finding the deals for the items at our stores. Let me help you with the link.
Annmarie (14:08:28 GMT) : May I have your name to address you on this chat and your zipcode?
Visitor (14:09:26 GMT) : can you help me out?
Annmarie (14:09:37 GMT) : Sure thing.
Visitor (14:09:44 GMT) : John
Annmarie (14:09:51 GMT) : Thank you!
Visitor (14:10:01 GMT) : 20737
Annmarie (14:11:13 GMT) : John, please click this link to view the deals for the items at the local stores of zipcode XXX7.
Annmarie (14:12:07 GMT) : You can input the zipcode by clicking on change store option and check the offers at the specific store.
Visitor (14:12:46 GMT) : changed zip, local ad does not appear nor anything at all
Annmarie (14:13:36 GMT) : I am sorry about that, let me re-check that by selecting White Oak S/C store, one moment please.
Visitor (14:13:47 GMT) : the only access I get is the stores local circular ad ad
Annmarie (14:15:21 GMT) : Thank you for the information and also for waiting.
Annmarie (14:16:39 GMT) : I've checked the details and I see that you can look for the item in the specific department and the discounted price will be shown up.
Visitor (14:17:59 GMT) : i don't understand i look in general webpage and the local ad/price is listed?
Annmarie (14:18:00 GMT) : For more information for the discounted price, we would recommend you to contact our store as we have limited information about the offers information for the items at our store.
Visitor (14:18:35 GMT) : the local stores never answer phones and how elsee to accomplish that if no webpage
Annmarie (14:19:12 GMT) : I am really sorry about that.
Please click this link and input the name of the item you are looking for in the search field for the price details..
Annmarie (14:19:58 GMT) : Let me help you with the contact details of our store complaint desk who can handle the issue in a better way as the local Stores are not responding to phone calls.
Annmarie (14:20:43 GMT) : You can contact our store complaint desk at 800-549-4505 Option #5 and the working hours is Mon - Sat 7:00am - 9pm, Sun 7:00am - 7:00pm CST.
Visitor (14:20:48 GMT) : Burlington wisonsin is not my home store its about 2000 miles away its not they don't respond but the phone rings and rings with no answer
Annmarie (14:21:16 GMT) : Okay, John.
Annmarie (14:21:59 GMT) : Please do report the issue to our store complaint desk and our team will take care of the issue and make sure that the call will be answered.
Annmarie (14:23:20 GMT) : Are there any other questions I can assist you with today?
Visitor (14:23:40 GMT) : ok i am done email is correct please send it to me.
Annmarie (14:24:46 GMT) : I apologize, we do not have an option to send the email as we are from chat service department however we can send the chat transcript to your email address, John.
Visitor (14:26:27 GMT) : yes that is fine
Annmarie (14:26:49 GMT) : Thank you for your patience and understanding.
Annmarie (14:27:12 GMT) : I've sent the chat transcript to your email address:
Annmarie (14:27:24 GMT) : You will be receiving it once we end the chat, John.
Annmarie (14:28:05 GMT) : May I help you in any other way today?
Visitor (14:28:17 GMT) : no thanks for your help
Annmarie (14:28:25 GMT) : You are most welcome!
Annmarie (14:28:31 GMT) : It's been a pleasure chatting with you today.
Have an amazing weekend!
Thank you for chatting with me. We welcome your feedback, please click on the "End Chat" button to end the chat and fill out a short survey!
What else can we talk about?
I have never had the phone answered when I call the store yet she wants me to contact the store to solve the problem