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Service Technicians ...errr vandals

Tim The Tool Man

Well-known member
Joined
Mar 1, 2012
Messages
1,520
Location
Lehigh Valley, PA
So I had a call over the weekend to look at a central air system. The homeowner has a service contract with UGI (the local gas company in this area). They experienced a brown out and blew a capacitor in their outdoor unit. Now it was working fine up until the brown out. The service tech told them they need to purchase a whole new system for $9000.00 because their old unit leaks and is out of refrigerant.

I get out there on Sunday and the first thing I notice is the Schroeder valve on the high side is lose. I tighten it up, dump 600psi of nitrogen in the system and, shocker, no leaks. The home owner needs an $8.00 capacitor and now about $350.00 worth of R22

I hate thieves!
 
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TK-421

Well-known member
Joined
Dec 29, 2015
Messages
1,398
Location
Pflugerville, TX
That's why second opinions aren't only for doctors. And when you find someone who's trustworthy, write their number down and tell anybody and everybody about them.
 

CJM8515

Well-known member
Joined
Mar 8, 2014
Messages
9,285
Location
NJ
Had a similar thing happen when one contractor snipped some wiring.

Parents had a humidifier installed, company that services furnace told them they dont install those. Mom finds someone who does, they install it-everyone is happy. 3 years later call service company out as furnace has issue. 2 years later they notice they are getting nosebleeds-air is too try. Took the cover off and notice all the wiring to humidifier is snipped...
 

My Old Tools

Well-known member
Joined
Jun 4, 2014
Messages
5,424
Location
Hamrick Lake, TX
The first thing I do when the AC doesn't work is check all the capacitors. It takes about 5 minutes. You can get all of them on Amazon, Grainger, Zoro, etc. if you don't have a local place.
 

Thumper68

Well-known member
Joined
May 16, 2013
Messages
5,134
Location
Duluth MN
While I was out of town working our boiler stopped working, the wife called one of the large national plumbing franchises to come out and take a look, they sent out some kid who spent a total of 5 minutes looking at the 85 yo boiler made a phone call and then told my wife that they could replace it for 6k.

She called me and told me the news, I got on the phone and called the plumbing heating guy we have used for years and he came out and spent 10 minutes testing it and determined that it was the auto damper, he ran and got the part and even with the after hours charge he had it fixed for $350.

The franchise then tried to bill me for a service call, ended up in small claims where I won and the judge gave the company owner a good tongue lashing, told the county attry to start an investigation into the company.
 

Ohmthis

Well-known member
Joined
Jan 20, 2013
Messages
3,000
Location
Outside of Louisville KY
One day I get a call from my best friend. He said his neighbor was having some issues with their furnace. I didn't have the time right away, but said I could look at it the next day. They got someone else to take care of the issue. Then a few days later the neighbor calls me and says the furnace is working fine, but now has a funny smell. I check it out, yep gas leak. The union was loose, like I can move it by hand:shocking:. I cleared everyone out and waited a while. Went and tightened it up, soaped for leaks and all was good.:rocker: I wonder if the guy before loosed it to get a call back???
 

PWC Repair

Well-known member
Joined
Dec 27, 2012
Messages
3,165
Location
Arkansas
Since it's totally empty how about charging back up with r421A. Drop in replacement compatible with the oil but should only be used on full evac and recharge. Works great running the same pressures superheat & subcooling as R22.
 

Jackfre

Well-known member
Joined
Dec 26, 2010
Messages
4,405
Location
N CA
I would notify UGI of their service techs lies.

It may not have been a lie. Just incompetence. I would notify UGI of their techs inability to troubleshoot a problem. Sometimes as a business owner it is hard, in the hustle bustle, to get good information. It is the owners responsibility, yes, but they need to be told and if I was you I would savor that call.
 

bwringer

Well-known member
Joined
Jan 1, 2013
Messages
10,242
Location
Indianapolis
One fine day about a year after we moved in, our A/C stopped working. So I called the company that installed the unit.

The guy who showed up was wearing a starched snow white shirt with his name embroidered on one side, beige dress pants, and (this is the best part) a bow tie. I **** thee not -- a bow tie. He was perfumed, perfectly coiffed, tan and buff.

A real dreamboat, if you're inclined to manflesh. I am not, so my main concern was that he had a clipboard, pen and cell phone, but no tool belt. That seemed odd.

Sure enough, he spent five minutes looking around, didn't remove a single screw, solemnly pronounced the entire heat pump system dead beyond repair, and produced an estimate for over $9,000. And handed me a pen.

So I sent him on his way to find a lonely housewife somewhere else. After asking around a bit, I called a different firm recommended by several co-workers.

A few hours later, a gent showed up in overalls with a little honest dirt on him, a tool belt, and a meter. He immediately started removing screws, and in about half an hour, he had located the bad relay. A quick trip to the shop for the part and $250 later, cool air once again issued forth.

I honestly don't get it. Does the Chippendales bit really work that often?
 

bwringer

Well-known member
Joined
Jan 1, 2013
Messages
10,242
Location
Indianapolis
It may not have been a lie. Just incompetence. I would notify UGI of their techs inability to troubleshoot a problem. Sometimes as a business owner it is hard, in the hustle bustle, to get good information. It is the owners responsibility, yes, but they need to be told and if I was you I would savor that call.

Who loosened the Schrader valve?

The owner may need to know, or he may be so pleased with this guy's amazing ability to sell new systems that he's not asking any questions.
 

Jackfre

Well-known member
Joined
Dec 26, 2010
Messages
4,405
Location
N CA
bwringer, the OP has been or was almost taken advantage of. Personally, if I sat back and didn't make the call it would drive me nuts and be a continuing burr under the saddle. Make the call, have your say and put it behind you.

As to who loosened the schrader valve, I think it was Col Mustard, in the library with the lead pipe!

Oh, and I wear bow ties too when I suit up, but I've found, from a style standpoint, that once you shave your head you can get away with just about anything;)
 
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SALIV8

Well-known member
Joined
Dec 11, 2008
Messages
2,114
Location
chicago and s/w michigan
One fine day about a year after we moved in, our A/C stopped working. So I called the company that installed the unit.

The guy who showed up was wearing a starched snow white shirt with his name embroidered on one side, beige dress pants, and (this is the best part) a bow tie. I **** thee not -- a bow tie. He was perfumed, perfectly coiffed, tan and buff.

A real dreamboat, if you're inclined to manflesh. I am not, so my main concern was that he had a clipboard, pen and cell phone, but no tool belt. That seemed odd.

Sure enough, he spent five minutes looking around, didn't remove a single screw, solemnly pronounced the entire heat pump system dead beyond repair, and produced an estimate for over $9,000. And handed me a pen.

So I sent him on his way to find a lonely housewife somewhere else. After asking around a bit, I called a different firm recommended by several co-workers.

A few hours later, a gent showed up in overalls with a little honest dirt on him, a tool belt, and a meter. He immediately started removing screws, and in about half an hour, he had located the bad relay. A quick trip to the shop for the part and $250 later, cool air once again issued forth.

I honestly don't get it. Does the Chippendales bit really work that often?

Im thinking it does work. The other day a guy wearing pressed dress pants, dress shirt, hair made up, and reaking of perfume came to install a Directv system at my house. lol. I will admit he was a good looking guy. He looked like he never held a tool before. I wanted to ask him how many lonely housewives he bangs but I didnt. lol
 

LS6 Tommy

Well-known member
Joined
Dec 27, 2013
Messages
26,162
Location
Northern NJ
The Utility Company screwball tech stories are part of the reason why all the HVAC service companies fought so hard to keep the utility companies out of the service industry back when they announced they wanted to get (force their way) in.

Tommy
 

matt_i

Well-known member
Joined
Mar 14, 2008
Messages
10,714
Location
SE Michigan
Funny, once had a unit "go bad" in metro Atlanta. Called some guys who were recommended, come and look. "The compressor is bad. This is all obsolete equipment, all the standards have changed, we can't even get parts for this any more, have to start with all new". So I get online and start researching some, see a 24 month (forget exactly the number) warranty, this house is new 18 months ago. I call them back, and say, the compressor is *still under warranty* think you can get parts for it now? Crooks.
 

ScottsGT

Well-known member
Joined
Jan 1, 2014
Messages
4,883
Location
Lake Wateree, SC
Im thinking it does work. The other day a guy wearing pressed dress pants, dress shirt, hair made up, and reaking of perfume came to install a Directv system at my house. lol. I will admit he was a good looking guy. He looked like he never held a tool before. I wanted to ask him how many lonely housewives he bangs but I didnt. lol

Ever think just maybe he dressed up for you? ;) :eyecrazy:

Co-worker came to me last Tuesday and said he needed a new A/C system and was quoted $6400. Gave him my guys number and had it installed Wednesday for $4300. I didn't think he would quit shaking my hand and thanking me!
 

metlmunchr

Well-known member
Joined
Sep 10, 2011
Messages
1,278
The Utility Company screwball tech stories are part of the reason why all the HVAC service companies fought so hard to keep the utility companies out of the service industry back when they announced they wanted to get (force their way) in.

That's a fact. You can watch how they go about doing something they supposedly know how to do, like running a gas line for example, and know immediately you wouldn't want them working on anything more complicated than a table lamp.

I was doing the HVAC on a new 90,000 sq ft building owned by the state university system here back in the late 80's. Hot and chilled water system with a 200 ton centrifugal and 2 boilers with combination burners.

Gas utility was to run about 75 ft of underground from nearest point of the main, over to the building, set the meter and reducing station, and we took care of the piping from the leaving side of the meter.

The campus had a 60 psi main, so the line feeding the building was small. One inch, or maybe inch and a quarter, plastic line. They trenched it, hot tapped the main, ran the pipe, and set a pre-fabbed meter and reducer.

All this would sound totally normal to anyone in the contracting business, except for one minor detail. They had 18 men on the job, and it took them all day to get it done.

One of my pipefitters remarked "That sure does look like dangerous work". I said "Huh????" He said "Yeah, there's so many of 'em wandering around over there if one of them was to fall he'd get trampled to death and they wouldn't even miss him"

One hand never seems to know what the other hand is doing. Mid 90's I had a job on an addition to an existing building that involved adding a new boiler. Gas in the area was a low pressure main.

During the design phase, the engineers had checked with the gas company as to the chances of upgrading to a higher pressure main. No, not a chance in the foreseeable future. So we ran 800 ft of 6" welded steel pipe across the roof of the existing building to the new boiler penthouse. Roof had to be cut away to expose the bar joists in about 50 different places so steel supports for the pipe could be welded to the joists, and of course the roof had to be repaired in all those places.

That gas line and its installation was by far the single most expensive part of the entire HVAC job. 6 months later, the gas co raises the pressure on the main to the point where that gas line could've been run with 2" pipe on wood sleepers rather than steel supports. Savings to the owner would've been in excess of $30,000. Smaller line could have been run as a part of the job, and a temporary propane tank set fairly close to the penthouse to fire the boiler on propane until the higher pressure gas was available. Raising the pressure on the main had been in the works at the time the engineers inquired but the talking heads at the gas co were clueless as to what was going on in their own company.

Its almost comical how the utilities are so able to convince homeowners of their skill and professionalism and sign them up for various service contracts. Having seen them in action over a number of years, I wouldn't want the local ones servicing a garden hose.

I get mail solicitations regularly to sign up with the gas company for a service contract on my water line coming from the meter and within the house. All kinds of potential cost figures designed to scare people into signing up and paying their monthly toll. I can imagine that bunch of bozos doing a plumbing repair and turning my dishwasher into a gas bomb in the process. Think I'll pass on all the help they're offering.
 

Gila Monster

Well-known member
Joined
Jan 2, 2016
Messages
477
That's a fact. You can watch how they go about doing something they supposedly know how to do, like running a gas line for example, and know immediately you wouldn't want them working on anything more complicated than a table lamp.

I was doing the HVAC on a new 90,000 sq ft building owned by the state university system here back in the late 80's. Hot and chilled water system with a 200 ton centrifugal and 2 boilers with combination burners.

Gas utility was to run about 75 ft of underground from nearest point of the main, over to the building, set the meter and reducing station, and we took care of the piping from the leaving side of the meter.

The campus had a 60 psi main, so the line feeding the building was small. One inch, or maybe inch and a quarter, plastic line. They trenched it, hot tapped the main, ran the pipe, and set a pre-fabbed meter and reducer.

All this would sound totally normal to anyone in the contracting business, except for one minor detail. They had 18 men on the job, and it took them all day to get it done.

One of my pipefitters remarked "That sure does look like dangerous work". I said "Huh????" He said "Yeah, there's so many of 'em wandering around over there if one of them was to fall he'd get trampled to death and they wouldn't even miss him"

One hand never seems to know what the other hand is doing. Mid 90's I had a job on an addition to an existing building that involved adding a new boiler. Gas in the area was a low pressure main.

During the design phase, the engineers had checked with the gas company as to the chances of upgrading to a higher pressure main. No, not a chance in the foreseeable future. So we ran 800 ft of 6" welded steel pipe across the roof of the existing building to the new boiler penthouse. Roof had to be cut away to expose the bar joists in about 50 different places so steel supports for the pipe could be welded to the joists, and of course the roof had to be repaired in all those places.

That gas line and its installation was by far the single most expensive part of the entire HVAC job. 6 months later, the gas co raises the pressure on the main to the point where that gas line could've been run with 2" pipe on wood sleepers rather than steel supports. Savings to the owner would've been in excess of $30,000. Smaller line could have been run as a part of the job, and a temporary propane tank set fairly close to the penthouse to fire the boiler on propane until the higher pressure gas was available. Raising the pressure on the main had been in the works at the time the engineers inquired but the talking heads at the gas co were clueless as to what was going on in their own company.

Its almost comical how the utilities are so able to convince homeowners of their skill and professionalism and sign them up for various service contracts. Having seen them in action over a number of years, I wouldn't want the local ones servicing a garden hose.

I get mail solicitations regularly to sign up with the gas company for a service contract on my water line coming from the meter and within the house. All kinds of potential cost figures designed to scare people into signing up and paying their monthly toll. I can imagine that bunch of bozos doing a plumbing repair and turning my dishwasher into a gas bomb in the process. Think I'll pass on all the help they're offering.


So true, the utility was making a minor repair on a gas line jut recently by my house, and it had enough people you would think they were launching the Space Shuttle and took like 2 weeks.

It was absurd, I could easily see the same repair by a private company being so much simpler. Like 2 guys and couple days.
 

klassenl

Well-known member
Joined
Feb 20, 2016
Messages
713
Location
Southern Alberta
Some of the utility guys I work with are really good. We had a main breaker in a panel go bad the other day and the guy showed up in an hour with a really good attitude even though it was 430 and he had 2 hours if trouble calls left to do.

A different day saw the local gas utility dig up one of their own main lines on the street. Funny thing was no one seemed surprised or alarmed. They just kind if hung around, looked like they were waiting for coffee or something.
 

minytrker

Well-known member
Joined
Sep 19, 2012
Messages
1,377
Location
Brenham TX
When I bought my house the AC system still had about 3 years left in a transferable warranty. I have 3 AC units and one would get low on freon about once a year. I would call and they would come charge the unit and "clean" everything and go about their way. So I tell them since the warranty is about to expire they need to fix the leak. They claim there isnt a leak. They sent out 3 different techs all said they couldn't find a leak.

I dont know house AC systems but have worked on car AC before but am far from an expert. I order some house gauges, ac dye and do a little reading online. I put the dye in and find the leak in less than 10 minutes, a solder joint. I couldnt beleive that was the problem but after fixing it, havent had to add freon in 3+ years.
 

zmaxmotorsports

Well-known member
Joined
Jan 11, 2013
Messages
11,948
Location
South of omaha
Funny, once had a unit "go bad" in metro Atlanta. Called some guys who were recommended, come and look. "The compressor is bad. This is all obsolete equipment, all the standards have changed, we can't even get parts for this any more, have to start with all new". So I get online and start researching some, see a 24 month (forget exactly the number) warranty, this house is new 18 months ago. I call them back, and say, the compressor is *still under warranty* think you can get parts for it now? Crooks.

An 18 month old house with a bad compressor,What brand was it? Or was it one of those deals where nobody bothered to change the filter or clean out the condensing unit for the 1st months of its life? :headscrat
 

zmaxmotorsports

Well-known member
Joined
Jan 11, 2013
Messages
11,948
Location
South of omaha
When I bought my house the AC system still had about 3 years left in a transferable warranty. I have 3 AC units and one would get low on freon about once a year. I would call and they would come charge the unit and "clean" everything and go about their way. So I tell them since the warranty is about to expire they need to fix the leak. They claim there isnt a leak. They sent out 3 different techs all said they couldn't find a leak.

I dont know house AC systems but have worked on car AC before but am far from an expert. I order some house gauges, ac dye and do a little reading online. I put the dye in and find the leak in less than 10 minutes, a solder joint. I couldnt beleive that was the problem but after fixing it, havent had to add freon in 3+ years.
There must of been a leak someplace,Maybe they were hoping the leak in your wallet would continue to leak cash out of it till it was time for a new system.:spit:
 

NTxAg

Active member
Joined
Nov 10, 2015
Messages
33
Location
Tyler, TX
Twice in the last year I have had techs lie to me and/or try to screw me.

I was using the local dealerships stand alone service shop for service on my vehicles. I normally do everything myself, but I was working 70hr weeks plus my travel time and changing the oil in the driveway of my rental house wasn't an option. I actually really like the guys and they never tried to up sell me on anything, once my wife came in with a noise coming from the front wheel, it was a simple fix, something stuck in the wheel and sent her on her way without a charge. Not a normal stearlership business model. Anyway, I had the shocks on my wife's suv changed out as it was time and about 3 months after that the manager got promoted to the big shop. So I go back in to have her oil changed one Saturday morning and it is all new faces, but I don't think anything of it. They get done with oil change and tell me the SUV needs new shocks. I real surprised, it has literally been less than 10k miles since they put the new ones one but I don't tell them that and ask if they actually checked them, guys looks at the sheet and says yep the tech ran a check on each corner. I say okay lets set it up.

Fast forward a week, I bring it back in, they get it up on the the lift and then ask how I want to pay. I produced the receipt showing the 50k mile warranty and state that it will be free since it has only been about 9k and if they are already worn out they either installed them wrong and or the shocks are defective. The guy is not happy and gives me a dirty look and goes to get his manager who acts like it was an honest mistake. As loudly as I can I explain that his guys flat out lied and I would never trust this shop again.

Then I got almost got ripped off by a local AC contractor, that story is in the Heating AC forum.

I have learned to attempt everything myself, with YouTube and other online resources at my disposal there is no reason not to unless highly specialized tools are involved. I may not be able to fix it but at least I will have learned something and not been potentially screwed out of $100s of dollars.
 

dslabuda

Well-known member
Joined
Sep 9, 2009
Messages
253
Location
NW Indiana
Funny this thread popped up when it did. I have been having issues lately with the Toyota dealer in Highland. I bought this car at the dealer in River Oaks who has been awesome every time I took it in with the exception of nothing is quick there. It's usually around 3-4 hours minimum for an oil change. Before i get scolded it's the wife's car, the first one I've paid real $$ for (out the door it was 3x the price of my car new), so we figured having a complete service history would be a plus when trading it in. We'll see how that works out.

Anyway, the dealer in Highland is 1/3 of the distance and she's usually in and out fast. When I bought the car I paid for the Toyota platinum 100k bumper to bumper warranty and maintenance package. This dealer's service department has bs'ed me left and right about it whenever I bring it in. After a couple years I noticed the cover for the wires on mirror mount was loose and coming apart. When I brought it in he tells me the warranty is only mechanical, nothing interior or anything outside of mechanical is covered. I'm like "then why the hell is it called bumper-to-bumper?", he says "oh well we'll fix it as as courtesy." I had to stop to avoid cursing him out.

Shortly thereafter we had an issue with the power seat blowing fuses and when my wife brings it it's not a different writer is telling her she needs to pay a deductible. Even when she pulled out the paperwork to show him he was insistent. She finally got him to take it in. When I show up it's never mentioned.

The final straw was today when she brought it in for an oil change. They listed a laundry list of items that were in dire need of repair due despite being told everything looked good 3000 miles ago. My favorite was they told her the tires were abnormally worn with low tread and she needed an alignment. She pointed out we just had a new set put on less than 10k miles ago and asked if they wanted to see the receipt. They told her they're just going off the 100k mileage and that's usually when they recommend tires and alignment. When she asked about the other things they cited "we go on mileage". This will be the last Toyota I buy.

Sent from my SAMSUNG-SM-N920A using Tapatalk
 

slow

Well-known member
Joined
Feb 26, 2006
Messages
2,596
Location
near Orlando
reminds me of my experience with my 1992 bonneville. That thing would eat alternators (5 over 130K miles, 2 oem delco's and the rest from Penske.

I was 16-21 when I had the car, my dad purchased it new. About every 20K the alternator would **** out. Eventually purchased a lifetime alternator from Penske that included parts and labor. They would always blame something else, so serpensine belt and new battery later, still had an issue.

At the end I would not tell them I had the warranty, took the car in and let them "diagnose" it would be the alternator and the cost would be $450 or so. I would pull out the warranty paperwork and say, no, it will be free, it is under warranty.

Ryan
 
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