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shop spectators

bennyy

Well-known member
Joined
Nov 27, 2008
Messages
58
Location
San Francisco
For myself, I don't mind customers looking at me working on their cars, but I just don't want them to walk into the bay or lift area while I'm doing something. Since I'm a smog tech, I spent most of the time on and off the dyno driving, it just piss me off when a customer comes into the bay and open the door or trunk to get newspaper or jacket while I'm driving on the dyno. It is just danger and distracting.
 
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Gregster

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Joined
Nov 16, 2008
Messages
947
Location
Montreal, Quebec/ Upstate NY
I love the people that claim to know how to work on cars etc etc but yet they bring it to me. Then hover over me while I do the job. I told a guy once that he might as well just take over for me since he was literally 3 inches away from me. It's always people who drive real clunkers that watch like hawks ex 1990 Mercury Topaz with no floor... I've had a customer of mine drop off his Bentley countless times and leave it with us the same goes for our customers that own 911s.


I don't mind those who want to hang out or have me show them what I'm doing. These people usually get the message and walk away. I get upset at those who have giant egos, think they know everything come and start to tell me how to do my job.

I've had a few of those "My uncle Jim worked on cars back in the 70s" come through. Uncle Jim was good at installing everything backwards, breaking off connector clips or randomly cutting through wiring harnesses. Once Uncle Jim even managed to cross thread an oil filter on!


My hourly rate goes up when people say " I checked on the internet and this is how it should be done"
 

econoaddict

Well-known member
Joined
Dec 30, 2007
Messages
422
Location
Oregon
My hourly rate goes up when people say " I checked on the internet and this is how it should be done"


Oh man, yeah this one really gets to me.

People come in wanting something fixed on their car and have spent god only knows how many hours reading on the internet and now they know exactly what needs to be done, how it should be done and with what tools. So why the hell don't they do it??????

Usually they find some billyjoejimbob claiming they can do a engine swap in an hour or so and they don't feel they should have to pay for any more than that, I politely tell them what our labor will be and IF they feel it can be done in way less time to go find the guy on the net and have him do it. We like to do things right the first time and that takes time, less time than rushing through a job just to have it come back and need redone.
 

nissan_crawler

Well-known member
Joined
Jan 12, 2008
Messages
9,638
Location
Wichita, KS
I had a sign that said: "Why is there never enough time to do it right the first time, but always enough time to do it right the second time?"
 

yellowbox

Well-known member
Joined
Dec 9, 2008
Messages
4,683
doesnt really bother me except.....when they start to tell me how they would do it or ask me to look at other issues with the vehicle that have nothing to do with their scheduled appointment example.... while you are changing the oil can we quickly pull the wheels and check the brakes? ....ah nope
while you are tuning up my car can you take a quick look at my power window? ....nope...
 

Vinko

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Joined
Jul 7, 2008
Messages
5,829
Location
Los Angeles
They would not understand.

I'm not quoting your post to specifically disagree with what you said but only to do so generally. I went from an academic background (university teaching), to working with my family in a machine shop/fabrication plant, where I had some experience growing up. Two pretty different things. One totally intellectual, the other kinda intellectual but also pretty manually oriented. Anyway, when any guy tells me I'm not going to understand what he's doing or why, I usually take a pretty dim view of this because I think any reasonable, intelligent person, and I think a lot guys on here whose posts I've read are such people, can more or less pick up a lot of different subjects or trades -- or at least understand the rudimentary aspects of such.

Same goes for me hanging out with some mechanics. I'm not a mechanic, but I've hung out with some and if one ever told me that I wouldn't understand something, I'd probably call ********. Unless it was some high-tech nuclear turbine engine :)
 

Vinko

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Joined
Jul 7, 2008
Messages
5,829
Location
Los Angeles
People come in wanting something fixed on their car and have spent god only knows how many hours reading on the internet and now they know exactly what needs to be done, how it should be done and with what tools. So why the hell don't they do it??????.

Not only does this apply to the grief a mechanic gets, but think of all the people who are now as qualified as doctors or scientists to diagnose all sorts of conditions based upon what they've read on the internet. That drives me crazy as well.
 

caper

Well-known member
Joined
Feb 12, 2006
Messages
3,185
Location
cape breton
Somebody mentioned that the guys with old beater cars are the worst and I have to agree.Most guys driving a decent car drop it off,get a ride to work and pick it up end of day.The guy with the old beater usually hangs around(nowhere to go?)and asks questions over your shoulder and freaks out when you have to take a hammer and hit something on his 15yr old rusted out "baby".
 

Hawk321

Well-known member
Joined
Dec 17, 2008
Messages
599
Location
Germany
No Problems with that...I know my "victims" harhar...when a customer is talking with me, I get everytime tips!

"Oh you worked in the USA?!" 1st Euro
"Nice Toolbox, so much better than the others" 2nd Euro
"You cleared my ashtray" 3rd Euro
"You use a torque wrench for the oil pan bolt?!" 5 BUCKS $$$

That often happened to me. Work with it, customers can be your most powerfull allied against a crappy employer...use it!
 

paramudduck

Well-known member
Joined
May 24, 2007
Messages
1,758
Location
ohio
Will I be watching? Bet your *** I will be.

We have a lawsuit going on now, 600k piece of equipment buggered to uselessness by some snot nosed punk. I was in the hospital, so they had one of the ag field guys come out to fix a problem. It hasn't moved since.

Why are the farmers watching you? They have been screwed too many times.

Why aren't they doing it them selves? Don't have the specialized equipment. Why not? Have you priced the things you are working on lately?

We're ready to join the others and just give up. This year has killed us.
 

AutoTech

Well-known member
Joined
Jul 30, 2007
Messages
332
I am one of those people! I will watch ANYONE working on my cars like a Hawk! Sorry it bugs you, but poor workmanship bugs me more. In some cases, it can be deadly! I could go on but lets just say I'm lucky to still have my mother around after a BAD brake job.

If your that worried about someone else working on your vehicles then why not do the job yourself? :confused:
 

Matchew

Member
Joined
Dec 15, 2008
Messages
16
Location
Elkhorn WI
I dont work in a Shop but I know the Feelings.....

As a Fence Installer of 18 years I allways have a Home Owner Standing over my Shoulder telling me how to do my Job..... The things I do to get the Home owner in the house is to hand them a Hand Digger and Tell them to Start Digging most of the time on top of Power or Telephone lines.... you will be Surprized how fast they shut up and go inside.
 

posaune

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Joined
Jul 2, 2007
Messages
899
Location
Collinsville, Connecticut
It's always people who drive real clunkers that watch like hawks ex 1990 Mercury Topaz with no floor... I've had a customer of mine drop off his Bentley countless times and leave it with us the same goes for our customers that own 911s.

You do realize though that the people with Bentelys or a new Porsche likely actually *care* a lot less about their car than the other guy, right? I see it all the time around here- people who can afford a $300k car can also afford to treat it like a beater. There are regularly Bentleys or Rolls-Royces parked between cars getting new door dents/scratches on them (that the owner will likely never even notice) while my '76 Volvo is parked half an acre away at the end of the lot. If something goes wrong, they'll just have it fixed. If it gets damaged, they'll replace it. I can't afford (the money or the time) to do that and if I just let everything go, my '76 would not have lasted nearly as long as it has.

I have had someone tell me that "why do you care, it is only a ***." There is no quicker way to lose my respect. And I DO start out with respect every time. I would never presume to tell someone how to do his job (or hover right over someone in his way). That only happens AFTER he proves he doesn't know how to do it himself! :shocking:


If your that worried about someone else working on your vehicles then why not do the job yourself? :confused:

No time? No specialized tools? No place to keep a car on jackstands unattended? No heated space to work when it is 0F outside? There are all kinds of reasons.
 

Lyaec350

Well-known member
Joined
Nov 17, 2007
Messages
583
Location
somewhere...
I think the window is the best compromise. I'm not going to criticize a tech for how he bangs on stuff, that's their job, but if they drag something across the car or set tools on the roof or hood you can be sure I want to see it.

If its a tradesman in your house, of course you're going to hang around and watch--same thing with stuff out in the yard, although it is interesting to see how they do things and pick up a few tips/tricks.
 

rcleaver

Well-known member
Joined
Oct 9, 2008
Messages
357
Location
Fairfax Station VA
I've seen shops that seem to view it as an opportunity. I went to a tire store to get tires for my C5 Corvette. The tire changer INVITED me to the shop and explained what he was doing step by step. I think he wanted to put me at ease. He obviously knew what he was doing, using billet pucks on the lift, replacing the tires one by one (because the front and rear are different sizes). He asked me to pick out some new valves from a box he had. Then he INVITED me to the bay with the front end alignment equipment. He showed me the alignment parameters as he adjusted them.

I know how to change tires and do a front end alignment but he didn't know that. What he did was SHOW me that I could trust him.

He gained my trust. Now they get all the work I don't do myself and I leave the vehicle for them to work on -- even my Corvettes.

Some of you guys ASSUME everyone should trust you. Trust MUST be EARNED. How can I know in advance? Not everyone is competent and honest.
 

r6_cannibal

Well-known member
Joined
Jan 19, 2009
Messages
694
Location
Southern California
I've had a customer of mine drop off his Bentley countless times and leave it with us the same goes for our customers that own 911s.

I don't like admitting that I have a 911 because of the 911 owner stereotype but when I take mine to the dealer for alignment/balance I ask to talk to the tech that's going to work on my car before he gets started on it. I like spending a little face time with the person that's going to be working on my car. I just ask general stuff like what they torque the wheels to, how fast the balancing is rated for, etc. and usually i'll get invited into the bay to take a look at what they're doing. I'll accept and once we're in the bay and away from earshot of the manager that had been listening in on our initial conversation I'll ask the tech if they get treated well at that shop, if it's company sanctioned tool or if there are any of his personal tools in his box and if so why he went with that brand or specific tool at which point he'll open his box up usually and I get to see if his tool are kept clean and what his organization is like and I like to see what the general condition of his stall is like. This is all before he gets started on the work and once we're done spending a minute or two talking I'll leave him be to work on the car. Once the work is done I'll talk to the tech again and give him a tip, and shake his hand. It's the handshake that throws them off because I don't care if their hands are dirty.
I don't like looking over their shoulder because I don't like it when someone does it to me. If when talking to the tech I feel like he might not do a good job I would ask for another tech, but that has yet to happen.
 

Major Ramifications

Well-known member
Joined
Feb 28, 2005
Messages
4,673
Location
River Ridge, Louisiana
I read through these and I didn't see one point, which I'd like to make now. What the hell else do people have to do in the waiting room other than watch you work on their cars?
As boring as it is to watch someone install new tires on your vehicle, we can't do anything else. We are in the small, dirty, prison-like waiting room. There is usually a TV tuned to something I am completely uninterested in. There is usually a snack machine full of junk food, and sometimes they have free coffee. I try to avoid junk food and I HATE coffee! There will inevitably be a beligerant customer with five children under the age of six who insists that they are being forced to wait and are being overcharged because of racial discrimination.
Hell, prison might be more pleasant.
I usually bring in the loose rims and drop them off in the morning and tell them that I will pick them up in the evening.
 

r6_cannibal

Well-known member
Joined
Jan 19, 2009
Messages
694
Location
Southern California
You do realize though that the people with Bentelys or a new Porsche likely actually *care* a lot less about their car than the other guy, right? I see it all the time around here- people who can afford a $300k car can also afford to treat it like a beater. There are regularly Bentleys or Rolls-Royces parked between cars getting new door dents/scratches on them (that the owner will likely never even notice) while my '76 Volvo is parked half an acre away at the end of the lot. If something goes wrong, they'll just have it fixed. If it gets damaged, they'll replace it. I can't afford (the money or the time) to do that and if I just let everything go, my '76 would not have lasted nearly as long as it has.

I have had someone tell me that "why do you care, it is only a ***." There is no quicker way to lose my respect. And I DO start out with respect every time. I would never presume to tell someone how to do his job (or hover right over someone in his way). That only happens AFTER he proves he doesn't know how to do it himself! :shocking:

No time? No specialized tools? No place to keep a car on jackstands unattended? No heated space to work when it is 0F outside? There are all kinds of reasons.

Woo Volvo! The car that I have been most attached to in my life was my 240dl wagon. Picked it up for 900 dollars in decent shape and it now has around 470k miles on it, still going strong. The car was easy to work on and the b230f engine is an anvil.
I got a lot of the same with that car "why do you do so much work on it if it's not worth anything??"
I think it's knowing the ins and outs of your machinery and keeping it in prime operating condition.
The car now belongs to my cousin and he keeps it well maintained. It should be hitting 1/2 a million miles this year. =)
 

goodfellow

Well-known member
Joined
Dec 17, 2006
Messages
2,288
Location
NoVA
I've seen shops that seem to view it as an opportunity. I went to a tire store to get tires for my C5 Corvette. The tire changer INVITED me to the shop and explained what he was doing step by step. I think he wanted to put me at ease. He obviously knew what he was doing, using billet pucks on the lift, replacing the tires one by one (because the front and rear are different sizes). He asked me to pick out some new valves from a box he had. Then he INVITED me to the bay with the front end alignment equipment. He showed me the alignment parameters as he adjusted them.

I know how to change tires and do a front end alignment but he didn't know that. What he did was SHOW me that I could trust him.

He gained my trust. Now they get all the work I don't do myself and I leave the vehicle for them to work on -- even my Corvettes.

Some of you guys ASSUME everyone should trust you. Trust MUST be EARNED. How can I know in advance? Not everyone is competent and honest.

That is one hell of mechanic. Not only from a customer service standpoint, but also shows personal pride. Hope you tipped him well :beer:
 

justinmc

Well-known member
Joined
May 25, 2006
Messages
2,239
Location
KCMO
I've seen a couple of customers around here walk out in the shop and stand around with the tech. Usually the tech is ok with it as long as the customer is just being cool or asking questions. Generally most shops (including ours) don't allow customers in the service area due to insurance, etc.

That said I was actually over at a buddies shop last night and a couple of other guys we know who also wrench (race cars, etc) were there. Well my buddy who owns the place is setting a rear end up in this car and we're all standing there and one of the other guys starts kinda telling him how to do it. Like he'd never done one before! My buddy of course let it go and didn't say anything but I thought it was kinda annoying. I mean we're all friends but I'm not gonna walk into someone elses shop and tell them how to do things. Especially if they already know what they are doing. No need to stick my 2 cents in there unless they want my advice!
 
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T56 Impala

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Joined
Dec 8, 2007
Messages
3,650
Location
Roswell GA
One thing I have done in the past....when forced to have someone else work on my cars....while having warranty work done, is ask if I can take a look at the car. I usually explain that I don't get a chance to see under the car very often (when it is on a lift) and would like to take a look at it.

Usually, they don't blink an eye. They let into the shop and I take a good long hard look at the car. While I'm at it, I take a look at the work area, the shop as a whole, the tech working on my car and, if I have a chance, I watch the tech work. I have never had one complain about it.

I actually had one girl/lady/female tech (whatever they would like to be called, I'm not much into the whole PC game) talk to me about what she was doing and why. We spoke about tools, improvements in technology over the years and car stuff in general. She seemed genuinely happy that I was there talking to her. She did a great job BTW.
 

r6_cannibal

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Joined
Jan 19, 2009
Messages
694
Location
Southern California
I actually had one girl/lady/female tech (whatever they would like to be called, I'm not much into the whole PC game) talk to me about what she was doing and why. We spoke about tools, improvements in technology over the years and car stuff in general. She seemed genuinely happy that I was there talking to her. She did a great job BTW.

Hot. :drool:
There's just something about a girl that can turn a wrench
 

chad s

Well-known member
Joined
Apr 3, 2006
Messages
2,483
Location
Baltimore, MD
Im not a mechanic, but work in the service industry in both residential and commercial. I have customers watch me all of the time. Im confident in the quality of my work, I have no problems at all when someone is watching.
 

rcleaver

Well-known member
Joined
Oct 9, 2008
Messages
357
Location
Fairfax Station VA
That is one hell of mechanic. Not only from a customer service standpoint, but also shows personal pride. Hope you tipped him well :beer:

I also told his boss what a good job he did. He already knew but was happy to hear it again.

I also told him he would be getting all my business because Randy earned my trust.
 

nissan_crawler

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Joined
Jan 12, 2008
Messages
9,638
Location
Wichita, KS
If your that worried about someone else working on your vehicles then why not do the job yourself? :confused:

Warranty, tooling, time, money. I would like to do oil changes myself, but, I get charged $38 at the dealer. The factory filter (better drainback valve) costs $17 or so at the parts window, they charge $7 when they change the oil. Then there's the 7 quarts of semi synthetic at over $3 each, I'm already over what they charge. I still have to dispose of the oil, and don't have the vacuum/wash that they do for "free".

Plus, if the drain plug ever falls out of the thing, well, not my problem.:thumbup:

There used to be a shop here ran by an old guy that I heard about. He was cheap and FAST. It was winter, I couldn't get my car in the garage due to another project, and it needed cv's. Both boots had blown, and with 140k miles, I wasn't going to just replace the boots.

The shop opened at 9am. I got there are 8:30, by 8:45 he had it on the lift. By 9:30 both cv's were replaced for $200 (cv's alone were $140 at the parts store) and I was out the door.

I wish that place was still open, I would use him rather than doing some things myself.
 
Last edited:

Lookin4'67Galaxieconv

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Joined
Jul 2, 2008
Messages
16,579
Location
Atlanta, GA
Warranty, tooling, time, money. I would like to do oil changes myself, but, I get charged $38 at the dealer. The factory filter (better drainback valve) costs $17 or so at the parts window, they charge $7 when they change the oil. Then there's the 7 quarts of semi synthetic at over $3 each, I'm already over what they charge. I still have to dispose of the oil, and don't have the vacuum/wash that they do for "free".

What do you drive?
 

Danglerb

Well-known member
Joined
Sep 6, 2007
Messages
9,736
Location
SoCal
I've had too many mistakes on my car to let anybody but myself or one local specialty shop touch it. Even with my wife's Continental, dealer is out of the question due to cost, and I am in the middle right now of fixing the repair from the last time it was in my regular shop. It used to be a great place, but they have one mechanic that doesn't give a rats behind, and he is both sloppy and careless.

Most people live happy lives in blissful ignorance, but once you start doing some of your own work, you start finding what others have done wrong in the past.
 

fireguy

Well-known member
Joined
May 25, 2008
Messages
530
At one Chevy dealership I worked in, the lube man was Ray. Ray also did the undercoating. A local Doc bought a new motor home, bringing it in for undercoating. He watched Ray, point out each spot Ray missed. the doc did not realize Ray would undercoat from different direction. Ray finally had enough of the the doc's "help" When the doc pointed to a missed spot, Ray turned to the doc and asked "where is that spot?" Too bad Ray forgot to take his finger off the undercoating gun. But if the doc could afford a new motorhome, he could afford a new shirt, tie and coat.
 

Coach James

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Joined
Jun 24, 2005
Messages
8,932
Location
Sandhills of North Carolina
I read through these and I didn't see one point, which I'd like to make now. What the hell else do people have to do in the waiting room other than watch you work on their cars?
As boring as it is to watch someone install new tires on your vehicle, we can't do anything else. We are in the small, dirty, prison-like waiting room. There is usually a TV tuned to something I am completely uninterested in. There is usually a snack machine full of junk food, and sometimes they have free coffee. I try to avoid junk food and I HATE coffee! There will inevitably be a beligerant customer with five children under the age of six who insists that they are being forced to wait and are being overcharged because of racial discrimination.
Hell, prison might be more pleasant.
I usually bring in the loose rims and drop them off in the morning and tell them that I will pick them up in the evening.

:lol_hitti I never thought of that but you are more right than wrong. I'm lucky as there is a Hardees next to the tire place I use so I can go get something to eat while my tires are being done. I watch through the window, even for a simple inspection, as I've seen too many people ripped off. One bad tech can hurt the reputation of many other techs unfortunately. People get burned once and feel like everyone in the field is out to cheat them or do bad work.

Coach
 

justinmc

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Joined
May 25, 2006
Messages
2,239
Location
KCMO
At one Chevy dealership I worked in, the lube man was Ray. Ray also did the undercoating. A local Doc bought a new motor home, bringing it in for undercoating. He watched Ray, point out each spot Ray missed. the doc did not realize Ray would undercoat from different direction. Ray finally had enough of the the doc's "help" When the doc pointed to a missed spot, Ray turned to the doc and asked "where is that spot?" Too bad Ray forgot to take his finger off the undercoating gun. But if the doc could afford a new motorhome, he could afford a new shirt, tie and coat.

LOL reminds me of a story my Grandpa tells of his boss at the Chem plant. This guy always had "management" written on him.. wearing around nice shirts, ties, etc. Anyways.. so he's working on a hydraulic setup one day and this guys standing there just watching what he's doing. My Grampa said "You might wanna move I wouldn't want to get anything on that pretty shirt of yours" gigging him a little as they always did. "Nah I'm ok.. waves it off" Ummm ok.. My grandpa let the line loose and of course said manager got a nice coating of hydraulic oil all over his pretty shirt and tie. He said all the guy could do was laugh and say.. yeah you were right. Hahaha.
 

boiler7904

Well-known member
Joined
Apr 4, 2006
Messages
3,414
Location
NW IN
When I was working for an architectural firm, we designed a new GMC Buick Pontiac dealership. The service manager wanted the customer waiting area as far away from the shop as possible with his office, the service writers, and the warranty manager's desk in between the waiting area and the shop. Not a single window into the shop from the common drive / new car delivery area. Just a couple of doors that are always closed except when moving cars through. Lube racks are away out of site from the waiting room too. No one is allowed to loiter in the service write up bays or new car delivery area.

Dealership policy is that you can go look at your car or truck anytime you want while it's in their shop but you have to be escorted by the service manager or a service writer outside of the waiting room - no exceptions. It's inconvenient to the writers and managers but it keeps the techs turning wrenches and avoiding distractions. When you've got 28 auto / light truck bays and 3 medium truck bays, there is a lot of overhead so volume is the key to staying profitable.

I'm the kind of guy that likes to keep on eye on what's being done to my vehicles when are in for service - even oil changes. Quick lube place I've gone to has a 3' tall rail that you stand behind to watch. I don't stand there asking questions - I know that they need to keep things moving to make money. I just watch and wait for them to come to me. I ask the manager on duty any questionst that I have. I think they prefer that you don't use the waiting room because they do a rundown of scheduled / upcoming maintenance items that you need to be aware of plus you are shown oil dipstick to verify that it's full and condition of some fluids.
 

Gregster

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Joined
Nov 16, 2008
Messages
947
Location
Montreal, Quebec/ Upstate NY
I don't like admitting that I have a 911 because of the 911 owner stereotype but when I take mine to the dealer for alignment/balance I ask to talk to the tech that's going to work on my car before he gets started on it. I like spending a little face time with the person that's going to be working on my car. I just ask general stuff like what they torque the wheels to, how fast the balancing is rated for, etc. and usually i'll get invited into the bay to take a look at what they're doing. I'll accept and once we're in the bay and away from earshot of the manager that had been listening in on our initial conversation I'll ask the tech if they get treated well at that shop, if it's company sanctioned tool or if there are any of his personal tools in his box and if so why he went with that brand or specific tool at which point he'll open his box up usually and I get to see if his tool are kept clean and what his organization is like and I like to see what the general condition of his stall is like. This is all before he gets started on the work and once we're done spending a minute or two talking I'll leave him be to work on the car. Once the work is done I'll talk to the tech again and give him a tip, and shake his hand. It's the handshake that throws them off because I don't care if their hands are dirty.
I don't like looking over their shoulder because I don't like it when someone does it to me. If when talking to the tech I feel like he might not do a good job I would ask for another tech, but that has yet to happen.

I have no problems with that at all. I treat all my customers the same regardless of what they drive. I take pride in my work and want to make my customers happy. Former coworkers of mine would find most questions annoying but I love answering them. I also love it when my customers have similar interests as myself :)

Customers start to upset me when I am trying to lift up their 1990 should have been scrapped 10 years ago Ford Tempo with no floors and they say "Hey watch out, that car only has 100k on it so it's worth keeping on the road" When my lift is going up and the car is still on the ground we have a problem... Or when you tell people what should be changed..

here is an example.
Hi this is Greg calling from Grandmotors about the Mazda B3000. I noticed that your accessory belt is cracked and your tensioner is jamming up. I suggest we go ahead and change them both so it doesn't break on you

Guy: What!!! I just changed those parts last year, Don't touch anything!

Me: Ok thats not a problem sir, I just wanted to let you know...
(I mark it down in his file)

2 weeks later. B3000 comes in on towing because the belt broke. The guy tried to argue that I never told him about it. He stopped arguing after I showed him it was marked down on his previous bill. "Spoke with Mr. X on Dec ??, Suggested to change accessory belt and tensioner. Belt cracked, tensioner jamming up.
 

Joe B.

Well-known member
Joined
Jan 2, 2007
Messages
2,752
This is old new but explains a lot...
<object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/wiCAJ8ULnaI&hl=en&fs=1"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/wiCAJ8ULnaI&hl=en&fs=1" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="344"></embed></object>
 

Gregster

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Joined
Nov 16, 2008
Messages
947
Location
Montreal, Quebec/ Upstate NY
The Jeep fuel filter is funny. Not even the dealer parts guy knows that the PSI regular (the one he marked with the 4) is actually the filter.. I doubt some guy making 8$ an hour at Jiffy Lube would...

I hate places like that, they make everyone look bad.
 

Vinko

Well-known member
Joined
Jul 7, 2008
Messages
5,829
Location
Los Angeles
The Jeep fuel filter is funny. Not even the dealer parts guy knows that the PSI regular (the one he marked with the 4) is actually the filter.. I doubt some guy making 8$ an hour at Jiffy Lube would...

I hate places like that, they make everyone look bad.

And I'm sure it doesn't just happen at places Quick-Lube type places though that Jiffy Lube example is remarkable to me because it looks like there was almost a concerted effort or a conspiracy on the part of management to rip-off customers -- not just a rogue store or stores.
 

ImportTuner

Super Moderator
Staff member
Joined
Jan 9, 2007
Messages
5,855
Location
SF Bay Area
And I'm sure it doesn't just happen at places Quick-Lube type places though that Jiffy Lube example is remarkable to me because it looks like there was almost a concerted effort or a conspiracy on the part of management to rip-off customers -- not just a rogue store or stores.

Most of the crooked Jiffy Lube's were found in the LA area ..
 
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