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SK customer service Rocks!

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gayler

Well-known member
Joined
Sep 22, 2011
Messages
3,282
Location
Lakin Kansas
I found an old SK 1/2" drive ratchet a while back at the landfill I work at. It was rusted solid. I got it apart and freed up, but it slips in the loosen mode. I called to see if I could get a rebuild kit for it and how much it would cost. To my surprise it was available, but out of stock and free of charge! She said it would be a couple weeks, but I would get it.
 
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B_Bimmer

Well-known member
Joined
May 7, 2015
Messages
1,871
Location
Eastern Iowa
SK does have fabulous customer service. When a company is willing to go above and beyond like that they earn and keep customers for life. Previous versions of that company made their share of mistakes, but under ideal SK is on my short list. Purely hypothetical, but if they had the distribution and a more complete line, they would trounce snap on.
 
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gdocktor3

Well-known member
Joined
Apr 18, 2015
Messages
5,419
Location
Connecticut
B_Bimmer said:
SK does have fabulous customer service. When a company is willing to go above and beyond like that they earn and keep customers for life. Previous versions of that company made their share of mistakes, but under ideal SK is on my short list. Purely hypothetical, but if they had the distribution and a more complete line, they would trounce snap on.
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I agree with this. They'd almost definitely surpass Mac. SK needs more tool trucks. I personally have never seen one here in CT.
 
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MattVette89

Well-known member
Joined
Nov 27, 2014
Messages
2,265
Location
SW Chicago
I needed a rebuild kit for a 1/4" ratchet and they were very prompt and helpful. Nothing but good things to say about their customer service.

Of course, I love their ratchets as well. :beer:
 
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M6erfan

Well-known member
Joined
Dec 6, 2014
Messages
10,170
Location
'Merica!
If SK's quality control, distribution/presence, and innovation was on par with their customer service they'd be a force to be reckoned with
 
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CutterFarms

Well-known member
Joined
Sep 5, 2011
Messages
576
Location
Kentucky
I heard of a SK truck in Lexington area but I have yet to ever see it or figure out how to contact it. All I can get is his name is sk mike...
 
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Sam'sAutoParts

Well-known member
Joined
Aug 27, 2013
Messages
2,075
Location
Northeast PA
SK CS has been great to me as well. I also have a local B&M dealer and I have seen a truck around as well. Plus there is always HJE

It is sad the old indie auto parts store in my home town is closed down. Bought my first SK tool from them in the mid 90s.
 
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SK Eric

Well-known member
Joined
Mar 3, 2015
Messages
109
M6erfan said:
If SK's quality control, distribution/presence, and innovation was on par with their customer service they'd be a force to be reckoned with
Click to expand...

That's the plan, and we're closer than you think!
 
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1

1950mercury

Well-known member
Joined
Mar 26, 2013
Messages
2,246
Location
metro detroit
I asked about the new ratchet they are coming out with and I received an email saying that they would be posting pics and info on the website in a couple of months
 
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Mastermind

Well-known member
Joined
Jun 28, 2012
Messages
970
Location
Ypsilanti, MI
I had a 3/8 that was grandpas, had a random skip. Emailed customer sevicr and had a rebuild kit in a couple days. Installed it, and still an occasional skip. Found the head was cracked. Again email sk, they say take it to a b&m for warranty, which I totally understand, but the only place in the state listed was Grainger. Pain in the ***. Not sk's fault, and I did get a new ratchet eventually, just would be nice to see better resources for b&m warranty. I know several places that sell sk but don't warranty it. There is a truck around but the driver is a crook on his last attempt. Truck is still half full of Mac stuff from when he "parted ways" with them. Most shops won't let the guy come around. Credit fraud etc.
 
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SK Eric

Well-known member
Joined
Mar 3, 2015
Messages
109
Mastermind said:
I had a 3/8 that was grandpas, had a random skip. Emailed customer sevicr and had a rebuild kit in a couple days. Installed it, and still an occasional skip. Found the head was cracked. Again email sk, they say take it to a b&m for warranty, which I totally understand, but the only place in the state listed was Grainger. Pain in the ***. Not sk's fault, and I did get a new ratchet eventually, just would be nice to see better resources for b&m warranty. I know several places that sell sk but don't warranty it. There is a truck around but the driver is a crook on his last attempt. Truck is still half full of Mac stuff from when he "parted ways" with them. Most shops won't let the guy come around. Credit fraud etc.
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Call our customer service: 800-U-CALL-SK. We'll take care of you.
 
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nynexit

Well-known member
Joined
Feb 8, 2015
Messages
211
Location
Long Island
I'm not a fan of tool trucks personally but if they're company employees enthusiastic about the brand and are able to make a living without resenting the customers ... I'd be all over it!


Sent from my iPhone using Tapatalk
 
K

Know Wosad

Banned
Joined
May 15, 2016
Messages
811
B_Bimmer said:
SK does have fabulous customer service. When a company is willing to go above and beyond like that they earn and keep customers for life. Previous versions of that company made their share of mistakes, but under ideal SK is on my short list. Purely hypothetical, but if they had the distribution and a more complete line, they would trounce snap on.
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Trounce with what ? 1962 ratchets and a set of short fat wrenches :lol_hitti
If I ran the place I'd have that roto ratchet back in production and hire Proto to build them the Tuff One again.
 
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Bluejoe

Well-known member
Joined
Feb 29, 2016
Messages
212
I'm very interested in purchasing some SK tools off the truck. Does anyone know of any SK tool trucks in New Jersey. I'm in the area of Edison New Jersey.
 
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Bluejoe

Well-known member
Joined
Feb 29, 2016
Messages
212
I found one guy driving a SK lettered truck. He was traveling in opposite direction but I was able to get his number off side of truck. He said he stopped dealing SK because they were very slow on ordered tools and warranty issues. I will make the call.
 
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SuzukiGS750EZ

Well-known member
Joined
Apr 26, 2012
Messages
3,273
gdocktor3 said:
I agree with this. They'd almost definitely surpass Mac. SK needs more tool trucks. I personally have never seen one here in CT.
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Morris of MK tools whom my grandfather dealt with when he was a mechanic in north branford as well as when i worked in old saybrook sold or sells SK tools. I don't know if he still does or not, i haven't been in a shop in two years.
 
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