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SK Goes Boom

DSLTRK

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Broke my hardly used SK flex ratchet today. This is the post Ideal takeover. Hopefully the replacement will have a better heat treat.

The Craftsman socket held up great though.:)dd5d2a54cb5b5c49b1b799d5bb751e71.jpg4fe29831b7d3aa30925d943d535998b7.jpg

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2ndGearRubber

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I blew up a 3/8 like that once, warranty it. I've killed many ratchets. Just nature of the beast. It seems the SK mech is strong enough to outlast the head casting. Normally GW/Matco/Armstrong explode sending the snap ring flying, snap on usually slip and grab in another position.
 

Professional Tool User

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Hard to believe the case was the weak spot on this one. I was expecting broken teeth, a snapped off drive, or bent/broken ears on the bar. Oh well... turn her in for a new one and hope this doesn't happen again.
 

Indexmill

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Jeeze. I have never broken a ratchet. Always use something else if too tight.

SK will certainly take good care of you.
 

bonneyman

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Hard to believe the case was the weak spot on this one. I was expecting broken teeth, a snapped off drive, or bent/broken ears on the bar. Oh well... turn her in for a new one and hope this doesn't happen again.

:shocking: 10-4 I'd expect the teeth on the pawl to go before the head split. Must have been a defect.
 

M6erfan

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You're thinking of that one brand that you don't want to mention.

Snap-on? Yes, they fail at the anvil (by design). I saw a video a while back where other brands failed at the anvil too (can't remember which brands though)
 

ChevyEFI

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M6erfan said:
Usually the anvil is the weak link and breaks off
You're thinking of that one brand that you don't want to mention.
Snap-on? Yes, they fail at the anvil (by design). I saw a video a while back where other brands failed at the anvil too (can't remember which brands though)
An SK round head 3/8 anvil will snap off of an over-leveraged ratchet; I've done it on a 3870.

And let's be honest, the kits in the 72/80 series SO ratchets aren't to replace the anvil most of the time.
 

Skin

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I don't have my glasses on, but the metal looks "grainy".

Coach

That's what forged steel looks like when it breaks. You're seeing the grain structure because its a rough break. If you were to cut it or drill it you'd be polishing as well and it would look shiny like you'd expect.
 
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Dieselhammer

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I'd definitely say you got a dud because that exact ratchet is my go to 1/2" everyday and i've never even had mine rebuilt. I've broken 3 SK ratchets in my life, two 1/4" drive's on the same day and the anvil sheared off, and one 3/8" regular length exactly like yours, but it was because i was using it on 7/8" bolt heads frozen on the front end of a 1978 Ford truck and i didnt want to walk back to other shop to get my 1/2" drive so i jumped on the ratchet like an idiot and it blew apart like that.
 

Samuel D

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The second photo, although a bit out of focus, shows dark areas on the face of the fracture. It would be interesting to see a better photo of those faces.

The dark areas are old fractures that have corroded or have been exposed to lubricant, moisture, or dirt. That means the head was already compromised before this recent event put it over the edge. Possibly a manufacturing fault.
 

RPH

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The second photo, although a bit out of focus, shows dark areas on the face of the fracture. It would be interesting to see a better photo of those faces.

The dark areas are old fractures that have corroded or have been exposed to lubricant, moisture, or dirt. That means the head was already compromised before this recent event put it over the edge. Possibly a manufacturing fault.

This, I was noticing the same area of distress. This failure started quite awhile ago.
 

cherrybomb

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I hope your warrenty process is successful, report back please!This is what sells more tools.The customer service after the sale is also very important.Unhappy customer spends his money elsewhere.
 

American Locomotive

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:shocking: 10-4 I'd expect the teeth on the pawl to go before the head split. Must have been a defect.
The ratcheting mechanism is usually the strongest part of the ratchet. The anvil almost always shears off first except on maybe the cheapest, nastiest ratchets. However, the ratcheting mechanism usually wears out well before the anvil does, and will eventually start skipping teeth.
Jeeze. I have never broken a ratchet. Always use something else if too tight.
I've broken plenty of breaker bars - never a ratchet. In fact, it's usually always a ratchet with a cheater on it that ends up removing the bolt after the breaker bar gets destroyed.
 

BarryWells

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I hope your warrenty process is successful, report back please!This is what sells more tools.The customer service after the sale is also very important.Unhappy customer spends his money elsewhere.
No worries with SK. They will likely send a head or whole ratchet but may want the old one back for review of the steel.
I know if I was the boss man i'd be over at heat treat and toss it at their supervisor with a WTF man ?
 
OP
D

DSLTRK

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Well I called SK customer service and they will replace it but I have to ship the whole ratchet to them. Can't send picture or just head.

Kinda expensive to ship back since I only paid $75 for it.
 

M6erfan

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Well I called SK customer service and they will replace it but I have to ship the whole ratchet to them. Can't send picture or just head.

Kinda expensive to ship back since I only paid $75 for it.

Yeah, my guess is they want to take a close look at it and analyze the failure.
 

nmantas

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Too bad an SK rep couldn't chime in. Remember when we used to have an active SK rep on the forum until the tool polisher/collectors chased him off harassing him about functionally-meaningless issues with chrome and detents that 99.5% of their customers wouldn't care about.
 

Downwindtracker 2

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Sh** happens. A padded envelope at the post office is easy enough, the real pain is either the cost of replacing it , even if it is only temporary, or doing without.
 

Davefr

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Well I called SK customer service and they will replace it but I have to ship the whole ratchet to them. Can't send picture or just head.

Kinda expensive to ship back since I only paid $75 for it.

USPS Flat rate priority legal size envelope $7.65. (reinforce the edges and wrap it well)
 

Bluejoe

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Wow I agree with bwinger. Let a metallurgist take a look. Maybe the pic isn’t clear on my phone but looks like casting to me bad metal.
 

Handyandy23

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Well I called SK customer service and they will replace it but I have to ship the whole ratchet to them. Can't send picture or just head.

Kinda expensive to ship back since I only paid $75 for it.

Yeah, my guess is they want to take a close look at it and analyze the failure.

If they want it back to analyze then they should be paying for the shipping. Stuff like this I don't get. If it was questionable / looked like it was damaged from abuse then I can see the company making you pay to return. A break like this is just a straight defect so not sure why, as a company, they wouldn't be very apologetic and paying all costs associated with replacing it.
 

Stooge

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if that's the 17" one, I have the same ratchet and I have to say that im pretty impressed with that break, that thing is a beast! Good to hear they are taking care of it, but I have to wonder if they want it back so they can inspect it to see why it broke the way it did, (as in for their own cases sort of way, not in an insinuating you misused it kind of way).
 

M6erfan

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If they want it back to analyze then they should be paying for the shipping. Stuff like this I don't get. If it was questionable / looked like it was damaged from abuse then I can see the company making you pay to return. A break like this is just a straight defect so not sure why, as a company, they wouldn't be very apologetic and paying all costs associated with replacing it.

Like I said, it is just a guess on my part. If you really are curious about their intentions, give them a call and ask them.
 

plinker

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Interesting break, My Dad had gotten a used 15" 1/2 drive ratchet and the teeth were trashed. Never saw that on an S-K before.




If they want it back to analyze then they should be paying for the shipping. Stuff like this I don't get. If it was questionable / looked like it was damaged from abuse then I can see the company making you pay to return. A break like this is just a straight defect so not sure why, as a company, they wouldn't be very apologetic and paying all costs associated with replacing it.

:headscrat

Before the whole "take a picture of it and we'll send a new one" type of warranty process was started (I believe Snap-on was first, could be wrong), In order to get tools warrantied you either had to stop by a dealer selling the product or mail it back on your dime.

Just the way it is and/or was & I dont get the big deal about it.

The lack of local S-K dealers/retailer makes it a bit more of a pain in the sense you would pretty much have to mail it in, I would agree.
 
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