So I saw on our amazing deal thread that the SK 1/2 Flex ratchet was on blow out sale for $16 and some change. I ordered 2 on 12/1 while I sat and watched everyone post problems after placing the orders.... Same thing happened to me. "Sorry we dont have anymore" is the answer I got. I kept my cool throughout most of the back and forth conversations I had with the 800 number. The whole time my order on their website said will ship 12/14 backorder.
Finally someone posted a thread stating all you need to do is call up and ask for an un-cancellation. Well here we go, I called up explained I would like my order to be shipped seeing how my history STILL shows, for close to a month, the item is on back order while the site says ships today.
I knew if this deal never went through I couldn't be upset over missing such a great deal but the way it was handled was sub par. So the call pays off and they are going to send out my 2 ratchets. I waited patiently for the order to come in today... I saw the UPS truck pull up at my work and couldn't wait to tear that box open. I was finishing up a truck while the shipping guy signed for the package sitting on the floor. The driver jumped in the truck while I asked him to throw it on my desk for me. When he did a ratchet handle comes sliding out of the box.... I finished up the truck pulled it around and went to my office.......Only 1 ratchet.... I called up grainger and explained the situation and they were more than willing to fix the problem. I would have settled for a reimbursement for the missing ratchet but I planned to post one here at cost for anyone who didn't get one. They will be sending out another one and should receive it in a week. I guess we will see.
There is a few small dings in the ratchets from sliding around in a box together for some time. Its a tool, I'm going to use it, so I'm no overly concerned especially for the price. As long as knurling wasn't smashed Im ok with it.
Finally someone posted a thread stating all you need to do is call up and ask for an un-cancellation. Well here we go, I called up explained I would like my order to be shipped seeing how my history STILL shows, for close to a month, the item is on back order while the site says ships today.
I knew if this deal never went through I couldn't be upset over missing such a great deal but the way it was handled was sub par. So the call pays off and they are going to send out my 2 ratchets. I waited patiently for the order to come in today... I saw the UPS truck pull up at my work and couldn't wait to tear that box open. I was finishing up a truck while the shipping guy signed for the package sitting on the floor. The driver jumped in the truck while I asked him to throw it on my desk for me. When he did a ratchet handle comes sliding out of the box.... I finished up the truck pulled it around and went to my office.......Only 1 ratchet.... I called up grainger and explained the situation and they were more than willing to fix the problem. I would have settled for a reimbursement for the missing ratchet but I planned to post one here at cost for anyone who didn't get one. They will be sending out another one and should receive it in a week. I guess we will see.
There is a few small dings in the ratchets from sliding around in a box together for some time. Its a tool, I'm going to use it, so I'm no overly concerned especially for the price. As long as knurling wasn't smashed Im ok with it.
