SK has started rejecting tools for warranty..

[treasureseeker]

I've warrantied several things directly though Snap-On (including some expensive ratchets). They've never said a peep about a receipt.

I think people abuse the Snap-On warranty more than you think. How many NEW Snap-On tools are sold on GJ and ebay? Where do you think brand new tools come from that are sold for less than new?

A lot has changed with Snap On warranty recently I found out the hard way on some Snap on tools I inherited from my father. I have been told all warranty will require a call tag. After a certain amount of tool warranty a receipt is required. Ratchets that model number doesn’t supersede is no longer warranted. Snap-on now has someone that audits warranty and tracks what you send in.

 

[Toolhorder]

All tools Fail, Ratchets break, It happens everyday and id say 1/4" is near the top in Ratchet Gut/Replacements. Im curious, Did SK send you a letter warning that this type of damage wouldnt be warranted or are you just assuming based off there Literature (BTW,Always been that way) they will deny you if your ratchet head cracks again? Where you the Sole Owner of this ratchet?

Like I said they sent a letter explaining how nice they are for taking care of it under the warranty which they didn't have to honor since they bought the name and not the obligations of the past company and sent a 4 page laminated picture book or sorts showing what's not covered.
SK of the past used to have a liberal replacement policy and now they don't so that's my point. Buy what you want as always vote with your wallet and may the force be with you.

 

[Hiball]

Like I said they sent a letter explaining how nice they are for taking care of it under the warranty which they didn't have to honor since they bought the name and not the obligations of the past company and sent a 4 page laminated picture book or sorts showing what's not covered.
SK of the past used to have a liberal replacement policy and now they don't so that's my point. Buy what you want as always vote with your wallet and may the force be with you.

Absolutely

 

[SMKS]

A lot has changed with Snap On warranty recently I found out the hard way on some Snap on tools I inherited from my father. I have been told all warranty will require a call tag. After a certain amount of tool warranty a receipt is required. Ratchets that model number doesn’t supersede is no longer warranted. Snap-on now has someone that audits warranty and tracks what you send in.

If what you're saying is true (and I don't know if it is or not), then Snap-On is cracking down on warranty claims. That would make SK's policy of not warrantying obviously abused tools seem pretty tame.

 

[Toolhorder]

A lot has changed with Snap On warranty recently I found out the hard way on some Snap on tools I inherited from my father. I have been told all warranty will require a call tag. After a certain amount of tool warranty a receipt is required. Ratchets that model number doesn’t supersede is no longer warranted. Snap-on now has someone that audits warranty and tracks what you send in.

I call BS on this. I've literally had 40-50 pieces in the last year replaced in the mail and they never asked me for anything. They just sent me 4 pair of BB slides for my KRL and a new screwdriver without even wanting the old stuff back.
All the problems I'm hearing of late are because of guys wanting warranty on government issue SO tools

 

[Toolhorder]

Absolutely

You know I love you still... even if you buy SK.
I have a bit of it old and new. I have shifted completely over to SO though. Just because I'm a pro wrench and I can't be messing around with red tape warranties.

 

[SMKS]

I think you're missing my point. Say a ratchet in the life of it's use gets dropped all over several times. The head is most likely dinged up and then it cracks the way mine did. SK tells me to eff off on the warranty because they say it was used to hammer something. That's BS and that's my point.

You're creating a fictional scenario and you don't know what the result would be. If a ratchet had normal nicks on the head from use and being dropped, how do you know they'd deny it? I doubt that dropping the ratchet would create the type of damage they'd consider "abuse."

Using a ratchet as a hammer and dropping it are totally different things.

 

[Hiball]

You know I love you still... even if you buy SK.
I have a bit of it old and new. I have shifted completely over to SO though. Just because I'm a pro wrench and I can't be messing around with red tape warranties.

Ill buy anything if the Price is Right.. I own my fair share of Snappy stuff, Mainly Line Wrenches, Torx, Allen, Extensions, Pliers, Snap Ring Pliers They make some damn fine tools..

 

[Toolhorder]

You're creating a fictional scenario and you don't know what the result would be. If a ratchet had normal nicks on the head from use and being dropped, how do you know they'd deny it? I doubt that dropping the ratchet would create the type of damage they'd consider "abuse."

Using a ratchet as a hammer and dropping it are totally different things.

It's not fictional guy I have a photo album with a ratchet that is on the denied section of pics with small detents on it and they said it could have been used to hammer something.
Jesus I don't know what's so hard to understand about this. Are you guys all stoned or something?

 

[Toolhorder]

Ill buy anything if the Price is Right.. I own my fair share of Snappy stuff, Mainly Line Wrenches, Torx, Allen, Extensions, Pliers, Snap Ring Pliers They make some damn fine tools..

Yeah same here but only if the price is almost free with certain brands. Sadly SK now joins that group along with C-man, MAC, Proto, any tool brand that's out of business now, etc..

 

[SMKS]

It's not fictional guy I have a photo album with a ratchet that is on the denied section of pics with small detents on it and they said it could have been used to hammer something.
Jesus I don't know what's so hard to understand about this. Are you guys all stoned or something?

What's so hard to understand is why you keep proclaiming that a tool failing under normal use would be denied a warranty claim.

Again, I doubt dropping the ratchet would cause enough damage for it to look like it was used as a hammer.

Why don't you post pics of the album?

 

[Buckgnarly]

If a ratchet can't be used as a hammer without breaking it's not worth **** anyway in my book. .

.........SK "fanboys"....is there anything SO can do wrong, or just all other tool makers can't do anything right?.....bias "fanboys" anyone...

 

[treasureseeker]

I call BS on this. I've literally had 40-50 pieces in the last year replaced in the mail and they never asked me for anything. They just sent me 4 pair of BB slides for my KRL and a new screwdriver without even wanting the old stuff back.
All the problems I'm hearing of late are because of guys wanting warranty on government issue SO tools

I sent in about 36 items in a six month span. All clearly broken not something that is worn or rusty and now to send in any items require a receipt based on a warranty audit. I used to just send in items and got the replacements in 10 days. No goverment tools in the items. I am not complaining only doubting that at this point someone can send in large amounts of broken Snap on without issue to be able to resale. My take on Snap-On warranty is they warranty items very easily up to a point then become strict.

 

[Toolhorder]

.........SK "fanboys"....is there anything SO can do wrong, or just all other tool makers can't do anything right?.....bias "fanboys" anyone...

ok ok relax I prefer SO you prefer SK whatever.

and I'm not happy SO took USA off their tools and stopped making hard handled tools just for the record.

 

[Toolhorder]

What's so hard to understand is why you keep proclaiming that a tool failing under normal use would be denied a warranty claim.

Again, I doubt dropping the ratchet would cause enough damage for it to look like it was used as a hammer.

Why don't you post pics of the album?

If you dropped it multiple times it would. I'd post the pictures but I don't care to waste my time looking for it in the garage and scanning it. If you doubt dropping it would cause a problem then just buy SK and assume I'm wrong then it won't make a difference in my life.

 

[Greatbear]

This doesn’t seem likely. Snap on wants you to call in for a call tag, and if you have a lot of items for warranty they will keep track and quickly want to see a receipt. If we are talking Craftsman their items sell for so little it wouldn’t be worth the effort. Sk you could send in the items and they may warranty them and the value of Sk on a secondary market is pretty much garage sale prices just like Kobalt. What company tool did you say they were buying used and reselling after getting replacements.?

Snappy, CM, SK, GW, etc, basically anything that has half a chance of being turned in for something new. As long as there is a company currently servicing the stuff, they are fair game. Hearing one of them speak I got the feeling that he has people "on the inside" that help this along, whatever that entails. I've seen his tables spread with random tools, a mix of decent, usable old tools with a sprinkling of brand new ones. The new stuff is often individual wrenches, sockets and screwdrivers not in sets.

 

[Danglerb]

You gotta figure somebody must be sending back worn swap meet and yard sale tools using flat rate $10 boxes for maximum effect, and that could be $500/box in current Snapon prices.

I am really glad to hear some brands are tightening up on warranty. I means just maybe they will still be in business 10 years from now, or not offering Chinese tools as replacements for USA tools.

 

[Skin]

You gotta figure somebody must be sending back worn swap meet and yard sale tools using flat rate $10 boxes for maximum effect, and that could be $500/box in current Snapon prices.

I am really glad to hear some brands are tightening up on warranty. I means just maybe they will still be in business 10 years from now, or not offering Chinese tools as replacements for USA tools.

i guess i'll be that guy. Snap-Ons prices are so exorbitant that i bet they could replace the same basic hand tool at least 4 times before they actually started to lose money on it.

I can understand cracking down on people sending in large flat rate boxes of junk every other week but if they started to make requests for sending in some sockets and a ratchet occasionally that would be ridiculous.

 

[treasureseeker]

Snappy, CM, SK, GW, etc, basically anything that has half a chance of being turned in for something new. As long as there is a company currently servicing the stuff, they are fair game. Hearing one of them speak I got the feeling that he has people "on the inside" that help this along, whatever that entails. I've seen his tables spread with random tools, a mix of decent, usable old tools with a sprinkling of brand new ones. The new stuff is often individual wrenches, sockets and screwdrivers not in sets.

Good answer, I can see with some help people could make money off of Snap-On warranty, as they audit by address.

 

[vssjim]

Most tool companies have pictures showing what is not covered and SK had those photos on the web site years ago and even in the back of catalogs, this is nothing new at all. I have never had a tool rejected by anybody because I only replace what is needed and I don't buy broken tools to have them replaced to make money off them or go in to the the tool biz on a companies good will policy. Ebay and swap meets are good for people selling broken stuff they have aquirered some how and resell with a promish of warranties they have nothing to do with at all.