SK warranty experience

[scott37300]

Yes I think we've established that all tool companies have a abuse clause in their written warranties. The problem is how SK is "enforcing" it as they call it.
How are you so sure they will cover it? Do you know something we don't or are you just telling your opinion?

I don't know anything more than you, just know that the time I dealt with the new SK warranty I was taken care of. Do you know that they won't cover it for sure? Snap on says they won't cover abuse but they take care you most of the time. You say the problem is how SK is "enforcing" the warranty, did they ever enforce it and deny you a warranty claim? I haven't seen the book and don't have inside info, just my warranty experience. But the same can be said of you, as far as you have stated you haven't been denied any warranty claims. Not trying to start a ******* match, just saying that I'm pretty sure SK will take care of customers usnless it's obvious abuse, which I can understand.

Until they start denying a bunch of claims that should be covered then everyone is just speculating as to how they will "enforce" the policy. Like mentioned every company has similar policies in writting, but that doesn't mean anything. Until they start denying legit claims it's too early to start complaining about how they are "enforcing" their policies.

 

[tankboy_taylor]

I wouldnt hesitate to buy sk and have recently. Ideal doesnt have to warrantty the old sk and it appears they will

 

[Toolhorder]

I don't know anything more than you, just know that the time I dealt with the new SK warranty I was taken care of. Do you know that they won't cover it for sure? Snap on says they won't cover abuse but they take care you most of the time. You say the problem is how SK is "enforcing" the warranty, did they ever enforce it and deny you a warranty claim? I haven't seen the book and don't have inside info, just my warranty experience. But the same can be said of you, as far as you have stated you haven't been denied any warranty claims. Not trying to start a ******* match, just saying that I'm pretty sure SK will take care of customers usnless it's obvious abuse, which I can understand.

Until they start denying a bunch of claims that should be covered then everyone is just speculating as to how they will "enforce" the policy. Like mentioned every company has similar policies in writting, but that doesn't mean anything. Until they start denying legit claims it's too early to start complaining about how they are "enforcing" their policies.

What you're saying could be totally true but I had Snap-on and Cornwell recently replace some tools and they didn't send me a color laminated abuse booklet or a statement letter of how their warranty doesn't cover abuse either.

 

[GoBlue]

I don't feel it's unreasonable to not warranty a tool if it is abused. If you want to do that, and do not have a conscience, just buy Craftsman brand tools.

I would even support Sears not warrantying abuse or neglect (like rust or chrome sockets on an impact). Also I think businesses need to tell "customers" to f-off some times - customers are not always right. In my industry (air travel) if a customer doesn't follow directions, they are kicked off and are left behind no ifs ands or butts about it. I don't have time to deal with your (figuratively) antics.

There is a difference between customer service, and taking advantage. Southwest Airlines has asked offenders to not *ever* come back, and that they aren't welcome on a SWA aircraft ever again. Yet they are a leader in customer satisfaction.

Figures someone in air travel would have that mentality! Im with you that customers are not always right but holy shit...i have never seen such poor service in my life...as i have in a airport. Its no wonder to me that they are constantly in and out of bankruptcy.