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SK wrench quality control

Ruahrc

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May 17, 2015
Messages
69
I recently ordered myself my first set of sockets and wrenches. Now I'm just a DIY homeowner but I splurged a little and picked up a nicer set of USA-made SK long pattern combo wrenches and a SK 3/8" socket set. Quality American made tools and all that.

The tools have been trickling in over the past week or so. I got the first set of wrenches in the mail today, the fractional wrench set no. 86017. But there are a couple of issues:

First off instead of 9/16" size I got a 13mm wrench.

Also I noticed that the 3/4" and 1" wrenches are bent. The first wrench of the set I looked at was the 1" and I noticed the curve immediately. However it is subtle enough that I was not sure if it was there on purpose or not. But then I looked at the 3/4" and saw it was bent in the opposite direction. And the rest of the wrenches in the set were straight. The 1" bends such that when you set it down it bows up in the middle. And the 3/4" bends such that when you set it down it wobbles (bows down in the middle).

Now I will admit that these defects (well except the fact that I am missing a fractional size and have an extraneous metric size instead) wouldn't really impact the usability of the wrench, but for the price I paid I guess I expected a little better quality control. Am I being too picky? A $20 set from HF sure I could see getting the wrong wrench, and some bent pieces. But a set of "professional-grade" USA-made wrenches costing nearly 10x more having these same issues?

In my toolbox now I have a smattering of old cheap K-mart brand made in Taiwan combination wrenches that my dad gave to me and they are all perfectly straight.

In addition to the set of metrics (86040) I bought a 6mm and 7mm long pattern wrench as separates, as it was cheaper to do that than buy the bigger 14-piece set and I get the same wrench sizes. I got those 2 small metric wrenches as well and the 6mm wrench is also very slightly bent too, but kind of in an S-shape, and it is much more subtle. I can kind of understand the 6mm long pattern having some bend as it is a pretty thin wrench and the bends are pretty small, but 3/4" and 1" wrenches being bent? You could say it was damaged in shipping but I would think wrenches would hold up pretty well to shipping, after all you are supposed to really be able to crank on these things!

At this point I think I am going to wait until the parts I ordered are delivered ( metric wrench set is currently on backorder) before I send anything back, just in case the metric set has bent wrenches in it too so I have to send things back just once. Am I supposed to contact Zoro for the returns or just go to SK directly?

Will try to post some pictures to illustrate what I am talking about.
 
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jrobb316

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May 18, 2014
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WI
Probably SK directly, i've heard they're good and will take care of you without issue. I got a gear wrench once new in the box that was bent pretty bad, it happens.
 

Sanny81

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Feb 26, 2015
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558
Location
New Jersey
Well you can opt to either get the entire set replaced which I assume Zoro would do or contact SK directly to get the damaged pieces warrantied.

Or you can opt to do what people here are going to end up suggesting which is to get a Wright grip or other more expensive wrench set instead just because....which would end up being over kill for your intended uses*

*and there's nothing wrong with that. I think we all have tools we don't necessarily "need".
 
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1950mercury

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Mar 26, 2013
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Location
metro detroit
There have been posts on here with mixed up tools from every tool manufacturer knnowm to man. It's happens call sk they will take care of you. It would be nice to see pics of the bent wrenches. I guess I've never looked at my wrenches close enuff to notice any bent wrenches unless it drastic. It's kinda like the paint in the socket ordeal.....I never noticed that either
 
OP
R

Ruahrc

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Joined
May 17, 2015
Messages
69
OK here are some pictures. Turns out it is pretty hard to get good pictures of the profiles of highly reflective metal objects :) But it should illustrate. Given the size of the wrenches, the 1" and 3/4" are pretty obvious. The 7mm not so much as it is much smaller in the hand.

Pictures in order:
Top:
1" wrench (bent in a "n")
7/8" wrench (it is straight, as a reference)
3/4" wrench (bent in a "u")

Bottom:
5/16 wrench (straight, as a reference)
1/4" wrench (straight, as a reference)
7mm wrench ("wavy" bend)

Edit: I see the pics in the preview but not the actual post? Trying again.
 

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ihateminimumwage

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Jan 26, 2012
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3,960
I've lately become a big fan of SK, but those do appear unacceptable. Contact SK about the issues, and they'll make it right. Their customer service is fantastic.

Every major tool company in the world has problems. Don't let one bad experience sour a whole brand for you (especially after they make it right).
 

Skin

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Feb 24, 2010
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Boston
Wrong sizes slipping in happens to all brands. Sometimes you even get different brands made in the same plants. The bends are also not all that uncommon. Get the 2 larger sizes swapped, wouldn't worry about the 7mm.
 

rice rocket

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Mar 24, 2011
Messages
3,175
I've had bad luck w/ SK as well, from ball hex drivers that have barely any relief, to a socket set where 4 of the 10 were broached totally off center.

While they are always jumping at the chance to replace their defective items, it seems like they could invest some money in quality control and lower the rate at which these defects leave the factory...
 

sha

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May 24, 2015
Messages
190
Location
Texas
SK has been slow to ship, other than possibly that, I doubt you would have any problems getting those replaced by emailing or calling them directly.
 

montanafordman

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Feb 10, 2013
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621
Location
Meridian, ID
Coming from Zorro (Grainger) I wouldn't be surprised at all if you got some old stock from the SK bankruptcy era before they were purchased by Ideal. I also remember some reports of bent wrenches during that timeframe. I purchased some deep well sockets during their bankruptcy and had one or two twelve point sockets mixed in with my 6 point set.

No matter when they were made though, contact SK and they will make it right.
 
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ChevyEFI

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Phoenix, AZ
Am I supposed to contact Zoro for the returns or just go to SK directly?
Since Zoro is a higher volume seller than some, I'd go to SK, so they know what you got; if they need you to work through Zoro, they will let you know.

I don't know what happened with yours, but I've bent a long-pattern wrench in normal use. Part of the territory with that long a piece of metal. What do you think of them otherwise?
 

defektes

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Nov 24, 2014
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Arizona
Contact SK, you'll have new ones very quickly, and they may want to see them for QC purposes.
 

thegroundpounder99

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Feb 5, 2015
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Balm Fl
Those should've never made it to you, that's pretty bad. S&K are (used to be anyway) pretty easy to deal with.


Sent from my iPhone using Tapatalk
 

Dennis Leigh Henry

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Apr 8, 2013
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Location
South Central, IN USA
Yeah, those are bad.. There's got to be an explanation.. like rushing back orders or old SK Stock or ?? who knows. If the customer service people are surprised they may rattle if they may be old or other informal info upon nervous conversation.. Regardless, they'll take good care of you..
 

fivespdcat

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Oct 25, 2011
Messages
1,520
I think this is more common in longer pattern wrenches. I bought a few sets of Craftsman Professional and Industrial wrenches and had a few that were bent just like that. Traded them in for new ones but it seemed like a there were a lot with the same bend.
 

hangfirew8

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Jul 14, 2008
Messages
879
Location
Central Maryland
Disappointing. I have some long pattern SK's I got a year ago, don't know if they were old manufacture or Ideal, but they don't have that problem. They really have to get a handle on their QC. Unacceptable.
 

2ndGearRubber

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Mar 24, 2014
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14,185
Location
Pittsburgh
That is a truly impressive defect. Although I doubt the most inept USPS worker could bend a 1" wrench like that! :bounce:



I too would be upset. I do inspect things when the come in as well. I'm sure SK will make it right, especially with their high profile on the forum at the moment (SK day and such).
 

XxToolAholicxX

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May 28, 2014
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SF **** Bay Northern California
Lots of complains about S-K quality control here lately... I don't know if it's because of the transition and building the new factory.. Or maybe cutting corners to keep costs down... But I have dealt with S-K customer service and they are great.. So yes contact S-K Tools directly and I am sure they will replace that set for you as they probably have the best warranty in the tool industry exception Sears Craftsman...
 

Wakefield

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Aug 26, 2010
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Arlington VA (but would like to get out to country
Was lots and lots of S*K stuff made and stockpiled by the tool discount houses during the year before the bankruptcy and the relaunch by the present owner?

(before the crisis and labor relations problems developed at the end of the old S*K they used to be one of the elite tool brands)
 

Flivver250

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Nov 11, 2013
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797
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Florida/Dubai
Well you can opt to either get the entire set replaced which I assume Zoro would do or contact SK directly to get the damaged pieces warrantied.

Or you can opt to do what people here are going to end up suggesting which is to get a Wright grip or other more expensive wrench set instead just because....which would end up being over kill for your intended uses*

*and there's nothing wrong with that. I think we all have tools we don't necessarily "need".

Good advice. I like Wright better! No such thing as overkill. I bought my daughter Wright tools just for putting baby toys together and minor household chores. Moderation is for monks. SK are good tools and they will make it right. Wright will get it right the first time.
 

metaleltr

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Sep 4, 2009
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Location
Western Ohio
I received a set with two 7mm sockets and no 8mm socket, I contacted SK by email and received an 8mm in a few days
 
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