Sk x frame wrench finish flaws!

[Jim Diesel]

I have no idea why people are saying SO tools are hard to get here in Australia. I currently work in a major city and have the SO truck around once a week. Even when i worked in remote places around the country, we have always had access to a dealer. My only gripe is how much more we pay for the same thing. And some times warranty can take a long time to sort. For example a breaker bar to be replaced, 6 weeks. And for someone who makes a living with his tools, those times are rediculous.

 

[Rileysan]

I have no idea why people are saying SO tools are hard to get here in Australia. I currently work in a major city and have the SO truck around once a week. Even when i worked in remote places around the country, we have always had access to a dealer. My only gripe is how much more we pay for the same thing. And some times warranty can take a long time to sort. For example a breaker bar to be replaced, 6 weeks. And for someone who makes a living with his tools, those times are rediculous.

Perhaps it's the bargain hunters that are having an issue? We find SO at estate sales, tool and pawn stores, and online garage sales (like Craigslist) so they are readily available. I don't know how long SO has been in Australia, but I'd imagine in a generation or two, they will become plentiful there too.

Brian

As for the flawed tool discussion - I agree that a flaw is a flaw is a flaw. I personally think he should contact S-K support. It's been my experience that if left unchecked, manufacturing issues get worse - not better.

Simply put: If they don't know about manufacturing issues, how can they correct them?

Brian

 

[chipss36]

I am pretty vocal about SK finish flaws, but don't think that issue pictured would be an issue for me, but if it is for you, I have found SK to be pretty gracious with returns.
What is however troubling to me is that it seems SK as of late has made the end user the last step of the QC process.

 

[The Toolest Guy]

I have no idea why people are saying SO tools are hard to get here in Australia.

Because people (in general) are idiots, and cheap.

Perhaps it's the bargain hunters that are having an issue? We find SO at estate sales, tool and pawn stores, and online garage sales (like Craigslist) so they are readily available. I don't know how long SO has been in Australia, but I'd imagine in a generation or two, they will become plentiful there too.

Not likely. For starters we have less than 10% of the population of the USA in a land area almost 80% the size. It makes traveling to garage sales less likely.
The average Australian also doesn't have the same love for made in USA items, along with the fact that we pay more for the same already overpriced USA item, and we also have worse service as has been noted above with the long wait times for warranty or replacements.
We have great trade relations with Asia which puts a lot of competition against other countries as well.

 

[sberry]

That is a spot from a buffing wheel before chrome. Probably a new guy,,, ha

 

[Gmonkee]

We seek to fulfill dreams after all the basic is covered.

SO is good but it isn't the only brand capable of turning bolts. Aussies want Snappy, fine, just figure out how to pay for it.
I want Koken and Wera tools sooner or later and have to do the same. Meanwhile reselling every bit of Snappy I can find helps finance the dream.

I suspect we want what we can't have. Whatever is not available locally or horrendous expensive to our budget.

 

[bsaint]

Yeah ? Try handing a chopper guy one of his bike parts back like that after he paid to have it re-chromed and see how that works out for you. Tell him " It'll just get scratched at bike week anyway. Why worry ?"
Put your dentist on speed dial first.

Tell them to send you a wrench and a shipping box and you'll send it(them?) back when the new one get's to you.

A vanity chrome part on a motorcycle and a wrench are different.

 

[toolaholic]

I sent sk customer service the pics. Told then it's a heads up that the wrench works fine but thought they should know about the flaws.

 

[L.Cheapo]

If you like to piece together ratcheting wrench sets you should try punching yourself in the balls.


Man, like the most expensive thing in tools to buy one at a time, save up for christs sake.

Ever priced a Snap On set vs. individuals? Almost always the same or roughly the same price.

 

[Jim Diesel]

I sent sk customer service the pics. Told then it's a heads up that the wrench works fine but thought they should know about the flaws.

Please keep us informed when you hear something back.

 

[1982fxr]

You'd be advised to stop buying these 'high quality' USA made tools then.

I have several a number of wrench sets that are actually made to a high standard from Japan and none of them have any flaws. Neither do any of the German made wrench sets either.

I understand wanting to support your fellow (Mexican) American factory workers. But why lie to yourself and say that USA made is better than any where else when it is evident that the quality control is lacking behind that of even Taiwan.
I like good quality items. Certain things made by small local companies I will buy made here in Australia. But once it gets to factory level production I will go out of my way to buy the non Australian version. Cars are one example. I won't buy any vehicles that are assembled by some Australian high school drop out. The quality suffers and that can be evidenced by seeing how many problems they have compared to the Japanese assembled vehicles from the same make.

Tool makers are claiming a premium to sell their made in USA tools and for the price they should be held accountable. A flaw is not acceptable and I bet the upper management of these companies would side with me.

both of those quotes said all manufacturers from all countries and you post this ****. Gettin old mate. If you don't like USA products don't buy them. We will all be happier for it.

 

[McFarmer]

I sent sk customer service the pics. Told then it's a heads up that the wrench works fine but thought they should know about the flaws.

That's a good route to go, let them know someone is paying attention.

 

[GTO]

I see your point,but after using it the first or second time,that ding will probably happen.Therefore,for me,I would keep it.
Good luck