I have a door and trunk lock reforming tool (Blue point/Snap On Ya610a) that I got in a load of tools a few years ago. Being OCD, I was looking to get the instruction sheet for it so I know what applications it's good for. I contacted Snap On and while I received an immediate answer, I was told it was made by another company (AJ Manufacturing) for SO. I contacted AJ Manufacturing and they immediately sent me an instruction sheet via email (with Snap On's name all over it
).I thanked them for their great customer service and vowed to share. They were grateful and thanked me. Couldn't be happier that they helped out with a tool that I didn't even buy from them.